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1、国际酒店前厅部手册-前厅部Front Office前台服务程序国际酒店管理资料手册International Hotel Management Information Manual前台是展示酒店的形象、服务的起点。对于宾客来说，酒店大堂前台是接触我们酒店的第一步，是对酒店的第一印象，是非常重要的。 制定前厅部标准运作程序手册的目的制订本手册是为了说明酒店管理前厅部标准运作的政策和程序，确保前厅部运营及管理工作的一贯性。向前厅部工作人员提供日常工作及培训的指导。使前厅部员工了解前厅的作用，了解前厅运作及管理的政策和程序。LOCAL STANDARD OPERATING PROCEDURES本地标
2、准操作程序LSOP No.:RM-FO-GS-009Effective Date:Nov 1Division:RoomsRevised Date:Section:Front OfficePrepared by : Approved by:_SUBJECT:Operating Supply Stocking 运营用品库存_OBJECTIVE目的：Section head to ensure operating supply is stocked enough for daily operation needs. Forecast supply stock needs according to h
3、otel operation. 部门主管确保本部门营运用品库存能够保证部门每日运营需求。根据酒店运作需求预计未来运营品需求。POLICY政策：Section head to ensure section should have an appropriate stock of operating supplies, to ensure departmental operation needs.为了确保正常运作，每个部门主管确保本部门运营必需品都要有一定的库存。PROCEDURES 程序： 1. All section will have one designated Team Leader wh
4、o will check the stock of the sections operating supplies weekly. 每个部门指定一个主管负责每星期检查一次本部门营业用品的存货数量2. Every morning duty shift leader must check their working stations and back office stock area to ensure there are enough amenities and supplies. If not, a purchase order must be issued, for Front Offic
5、e Managers approval.每天早上，当班主管要检查本部门工作区域及后台物资的存储情况，以确保所有物资数量能够满足营业需要。如发现有短缺，则要填写物品领料单，并请前厅经理签字批准。3. A Stock List for operating amenities that is applied for all sections must be established and there must be a departmental Stock List for the respective sections. 要建立一份适用于前厅部各个部门的公用营业用品清单。同时，各部门也应有一份本部
6、门自己的营业用品清单。4. Front Office Manager scheduled monthly stock inventory review & storage room inspection with section heads.前厅部经理同部门主管每月查阅库存量及仓库检查。5. The designated Team Leader must issue a Requisition Form on the due date, the quantity for each item for one months operation needs.部门指定负责人在指定日期填写物品领料单，每项物品申请要满足一个月的用量。6. For any emergency item requisition, the Guest Service Manager on duty must be consulted.对于一些紧急物品领用，要通知宾客服务经理。Reviewed by : Approved by: _ Division Head General Manager酒店管理手册前厅、客房、餐厅、人事、保安、工程、营销、行政、总经办开业、入职、招聘、设计、程序、标准、SOP酒店管理之家