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1、- by ElenaNO.1VocabularyNO.2How to confirm your reservation NO.3 Common DialogueCONTENTSVocabularylobby 酒店大堂酒店大堂check-in/out 入住入住/退房退房room service 客房服务客房服务wake up call 叫醒服务叫醒服务single/double room 单单/双人房双人房book v. 预定预定deposit n. 押金押金charge v./n. 收费收费front desk/reception 接待处接待处vacancy 空房空房Dear sir or m
2、adam,I made a reservation for a one bedroom pool villa for 2 nights, from May 16th 2017 (check-in) to May 18th 2017 (check-out).Please kindly confirm whether the above reservation is in your record. If not, please contact me by email as soon as possible.Thank you. Best,BonnieHow to write an email*Su
3、bject: Your name + Hotel + Room ReservationCommon DialogueHow to check-in & check-outPart1 Daily Greeting2 Room Service 3PartPartClerk: Good afternoon. Can I help you?Bonnie: Yes, I would like to check in.C: Do you have a reservation?B: Yes, my name is Bonnie Bennett. I have a reservation from May 1
4、0th to May 14th. C: Wait a moment, please. Oh, yes, Ms Bennett. Its for a double room with a swimming pool. C: Is that right?B: Yes.C: Now, Ms Bennett, could you give me your passport, please?B: Here you are. By the way, where is the restaurant?C: The restaurant is on the second floor. Here is your
5、room key. Its on the 5th floor, room502. C: The elevator is over there. And we also have a cafeteria on the top floor, if you would like something to drink, you can also call room service.B: Thank you.C: Welcome. Enjoy your stay!Check-inC:Good morning, Ms. What can I help you?B: Yes. Check out , ple
6、ase. Bonnie Bennett, room 502. Here is the room key.C: Fine. This is your bill, Ms Bennett. Three nights at 100 dollars each, and here is the meal that you had in our hotel. That makes a total of 350 dollars.B:Can I pay by credit card?C: Certainly. May I have your card, please?B: Here you are.C: Ple
7、ase sign your name here.B: OK. Is it possible to leave my luggage here? Ill come back at 7pm.C: Yes, well keep it for you. How many pieces of your luggage?B: Just one. C: Thats fine. Have a nice day!B: Thank you. See you later.Check-outHow do you do? Good morning, how are you? Fine, thank you.How wa
8、s your day? Great. I saw many amazing views, food were delicious.Do you enjoy your stay here? Daily GreetingHow to order foodC: Good evening. Can I help you?B: Yes, please. I want to order the dinner.C: What would you like to eat, Ms?B: Two pork rib, one with potato and the other with rice. C: Anyth
9、ing else?B: Yeah, one smoked salmon salad and two watermelon fresh juice with ice.C: Ok, and when would you like to have your dinner?B: 6:30pm.C: Fine. Two pork rib.Is that right?B: Yes.C: Ill help you to order the dinner now and later we will deliver the food to your room on time. Hope you enjoy your dinner!B: Thank you.