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1、本文格式为Word版，下载可任意编辑HELPDESK工程师岗位职责HELPDESK工程师职责任职要求 HELPDESK工程师岗位职责 职责描述: 1. 负责解决用户的IT问题。包括域账号、邮件、杀毒软件和其他应用系统的问题。 Be responsible to solve IT problem. Including user account, outlook, anti-virus and other applications. 2. 负责IT资产的管理。包括资产的选购,资产变动状况的记录,定期组织盘点等。 Be responsible for the management of IT ass
2、ets. Including the purchasing process for assets, updating assets change documents, organizing stock taking periodically etc. 3. 负责IT文档管理。包括IT学问库、IT故障记录的整理。 Be responsible to manage IT document. Including IT knowledge base, IT troubleshooting record etc. 4. 负责供应IT培训。包括新员工入职培训和IT内部培训,通过不断的培训和学问库系统,确保
3、全部用户能 熟识公司的IT系统,关心用户提升自己解决问题的力量。 Be responsible for IT infrastructure training. Including recruitment and internal IT training, ensure users are familiar with IT system and help users to enhance their own problem- solving ability via continuous training and IT knowledge base. 5. 上级支配的其他工作任务。 Any other tasks as and when assigned by the supervisor.第 2 页 共 2 页