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1、酒店英语酒店英语- -前台英语前台英语l酒店服务英语第二课l上一期大家了解了酒店专业英文术语，今天要和大家分享的是酒店前台常用服务英语，让我们一起来学习吧！ 酒店英语酒店英语-前台英语前台英语l情景一：入住（F：Frontdesk G：Guest）lF: Welcome to Jin Kai Yue Great Hotel. How may I help you?l欢迎来到金凯悦大酒店。我能为您做点什么吗？lG: Id like a room, please. l我要住店。lF: Would you prefer a single or a double?l你是要单人间还是双人间呢？lG: A
2、 double, please. How much is that?l双人间，价格是多少？ 酒店英语酒店英语-前台英语前台英语lF: Its 1000 RMB a night. How many nights will you be staying?l人民币1000元每晚，你要住几晚呢？lG: Just tonight. 就今晚。lF: OK. One night comes to RMB 1150 plus tax. May I have your name,please?l一晚含税总共1150元，您的名字是？lG: Its Davies. Robertson Davies.l我是达维斯。
3、酒店英语酒店英语-前台英语前台英语lBell man /Door manl行李生、门童、礼宾员l职责：酒店大堂迎接客人，协助客人拿取行李 酒店英语酒店英语-前台英语前台英语lF: So thats D-A-V-I-E-S. How would you like to pay for the room?l好的，你想要如何付款？lG: Do you take VISA?l能用VISA卡吗？lF: Yes, we do. We take VISA, Mastercard and American Express.l可以，我们接受VISA卡，万事达卡，美国运通。 酒店英语酒店英语-前台英语前台英语lG
4、: Great. Ill pay with VISA then. What time is checkout?l我用VISA付款，退房时间是？lF: Checkout is before 12 oclock. Your room number is 505. Is there anything else you would like to know?l中午12点之前退房。您的房间号是505。您还有其他疑问吗？ 酒店英语酒店英语-前台英语前台英语lG: And is there a restaurant?l有餐厅吗？lF: There is a Chinese restaurant on the
5、 1st floor.l中餐厅在1楼。lG: Great！And can I get a wake-up call for 6:30 A.M. 太好了！6：30能够叫醒我吗？lF: Sure. No problem. Wake-up call for 6:30 A.M. Enjoy your stay. l没问题，叫醒服务6:30，希望您住的愉快！ 酒店英语酒店英语-前台英语前台英语lLobby 酒店大堂lLobby bar 大堂吧 酒店英语酒店英语-前台英语前台英语l情景二：退房（F: Frontdesk G: Guest）lF: Good morning. How may I help y
6、ou?l早上好，请问有什么可以帮到您？lG: Can you check me out please?l可以帮我退房吗？lF: Sure. Whats your room number and name please?l好的，请问您怎么称呼，您的房间号是多少？ 酒店英语酒店英语-前台英语前台英语lG: Can I pay with a credit card/in cash?l我可以用信用卡/现金支付吗？lF: Of course, you can. 当然。lG: Here you are. 给你。lF: Here is your receipt/change. Thank you. Have
7、 a nice day.l这是您的收据/找零，谢谢您，祝您生活愉快。lG: Thank you, you too, bye.l谢谢，你也是，再见。 酒店英语酒店英语-前台英语前台英语lFront desk 前台lReception 接待lReception ist 接待员lcash 现金lcashier 收银员 酒店英语酒店英语-前台英语前台英语l前台常用英语口语l1. What kind of room would you like（prefer）？l您希望要什么样的房间？l2.How long will you be staying？l您将要住多久？l3. How many guests
8、will there be in your party altogether？l你们一起有几个人？ 酒店英语酒店英语-前台英语前台英语l4. Just a moment, please. Ill check the room availability. l请稍等，我去查一下房间预订情况。l5. Sorry to have kept you waiting, Sir. l对不起，先生，让您久等了。l6. The total cost would be 100 RMB. How will you be paying the bill（account）？l全部费用是100元，您将如何付款？ 酒店英语酒店英语-前台英语前台英语l7. Here is your room-card，NO. 615.l请收好您的房卡，房号是615。l8. please dial 6 before your room number if you make a inside call. l内线电话，请房号前加拨6。l9. Good morning/afternoon/evening/night？l早上好/下午好/晚上好/晚安！l10.May I have your passport，please？l请您出示下护照，好吗？