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1、本文为Word版本，下载可编辑操作咨询客服岗位职责 询问客服 味全生技 杭州味全生技食品有限公司,味全生技,味全生技 一、岗位职责 1、接听4008/800客服热线电话 2、接收投诉信息填写消费者诉愿登录表,解答并帮助处理客户投诉。 3、各行销部续吃户核查回访服务(每月轮换核查区域) 4、各地区用户资料收集和统计上报. 5、完成指定数量的续吃户维护电访任务 6、公司网站医学学问问题回复 7、客诉系统客户满足度调查回访与统计记录。 8、协作企划、研发等部门相关事项工作。 二、岗位要求: 1、大专学历,临床、医学、护理、食品、养分等相关专业; 2、22岁(含)-45(含),1年以上相关工作阅历 3
2、、具有较强的沟通协调力量,擅长表达; 4、有急躁、具备基本的电话礼仪。 篇2:询问师岗位职责 Implementation Consultant (HR System)/实施顾问 安德普翰人力资源服务(上海)有限公司 安德普翰人力资源服务(上海)有限公司,安德普翰,安德普翰 职责描述: ROLE PURPOSE To implement and support the ADP BOB products/Services within China, utilizing best of breed methodologies, ensuring that our clients experienc
3、e World Class Service resulting in the highest Quality solutions being delivered On Time and On Budget. RESPONSIBILITIES Conduct blueprinting workshops to obtain the clients requirements. Work with client and clients previous vendors to ensure proper understanding and gathering of all existing data,
4、 information and processes. Provide analysis and solution to client to enhance client practices or match client process with ADP operation standards in terms of system, dispatching, social benefits, and core payroll services. Design and document the clients solution including their business requirem
5、ents, their HR out-sourcing process and any program specifications required according to ADPs documentation guidelines Liaise with clients throughout the data cleansing, mapping and conversion phase and provide any assistance required including performing data loads and reconciliation Provide end us
6、er training including creating training material and training systems. Generate test scripts to enable clients to adequately test the solution Support clients throughout the UAT, Parallel and Go-Live phases. Maintain up to date knowledge of the ADP BOB Template, Products Service Practices, and Labor
7、 Law. Escalate project issues to Implementation Manager including scope variations, task slippages and any risks that may arise during the project. Liaise with internal teams to ensure that clients requirements are understood and timeframes are adhered to; 任职要求: QUALIFICATIONS EXPERIENCE University
8、degree, majored in computer science or related 3+ years experiences in Payroll/HR implementation Good Knowledge in at least two of the following HR areas: IIT/Labor Law/Payroll Salary/Social Benefits/Dispatching At least 1 full life cycle Payroll system implementation project experience Knowledge of
9、 implementation methodologies Knowledge of support methodologies including use of an issue tracking system Ability to use a document management system Professional manner and presentation and ability to set, manage and satisfy clients expectations through personal involvement or delegation Ability t
10、o understand and work with different cultures professionally. Excellent written and verbal communication skills Excellent meeting management skills Client focused, demonstrate concern for meeting and exceeding immediate and future needs of clients. Ability to priorities tasks and time management ski
11、lls, ability to work across various projects, ability to lead a team of consultants to effectively implement a solution Analytical thinking/problem solving skills-work systematically and logically to resolve problems, address opportunities or manage the situation at hand, identify causes, relationsh
12、ips and implications Ability to handle conflicts and negotiate a mutually acceptable solution across internal teams 篇3:询问担当岗位职责 财务询问担当 聘请要求: 1.日语流利,日语一级证书Best,日语书写基础扎实 2.本科以上学历,会计/财务以及经管类相关专业 3.1年以上财务会计相关阅历 4.良好的客户服务意识,责任心强 工作内容: 1.跟进财务会计等专项询问服务 2.帮助供应财务询问服务,解答会员问题 3.公司内部财务,业务及内务管理等 聘请要求: 1.日语流利,日语一级证书Best,日语书写基础扎实 2.本科以上学历,会计/财务以及经管类相关专业 3.1年以上财务会计相关阅历 4.良好的客户服务意识,责任心强 工作内容: 1.跟进财务会计等专项询问服务 2.帮助供应财务询问服务,解答会员问题 3.公司内部财务,业务及内务管理等 第 4 页 共 4 页