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1、London Borough of Sutton outer London authority generally affluent, pockets of deprivation 4 star authority, improving well (CPA assessment) cultural services 3 star population 182,700 11% BME population no strongly or clearly defined groupSutton libraries part of Cultural Services flagship service
2、reputation for innovation & excellence best value review 3 stars 9 libraries including the Central Library and the Phoenix CentreThe Phoenix Centre award winning multi use centre defined geographical area leisure, library, youth, community services open plan self service unstaffed / single staffed c
3、ommunity contactsThePhoenix CentreHeritage Service 3 historic houses Whitehall Honeywood Little Holland House museum service archives (part of library service) traditional serviceWhitehall & HoneywoodWhat is communityengagement?“The process whereby public bodies reach out to the community to create
4、empowerment opportunities.”(Action plan for Community Engagement Building on Success DCLG and LGA, 2007)Challengesmost people dont engage with strategies or policies.perceptionshistory of dealing with the service or counciljargon and technical languageformal meetings and documentationChallengeswe ne
5、ed to: recognise this effect work around it using different ways train & encourage staff listen / encourage avoid jargon use social occasionsCommunity engagementhas a cost staff time, both initially and in follow-up work budget, there is no point in raising expectations without following throughChal
6、lengeswe need to: give weight & conviction to community engagement work at all levels political, senior / middle management and on the shop floor prioritise those who control budgets or staffing allow staff time to work with the community, to build trust and links celebrate good practice and give re
7、cognition build into business plans and LAAsChallengesstaff dont have the skills or confidence to do community engagement work.massive challengepart of the culturecan be at every levelshape our workforce in different waysgive opportunities & support to those who can dovalue people / social skillsinc
8、lude in recruitment, appraisals etctraining & opportunities to take risksChallengesthe community has unrealistic views or a range of opposing viewshistory of mistrustapathy / lack of interestgroups with unrepresentative or vested interest viewsits not possible to please one group without upsetting a
9、notherChallengeswe need to: be honest dont mislead seek wider views look for compromise build trust and deliver our promises if not be honest about whyCommunity engagementin SuttonLocal committees:Partners SCOLA, The Centre for Voluntary ServicesSafer neighbourhood committeesSpecific to libraries &
10、Heritage:Friends groupsPhoenix consultative groupMiddleton Circle steering groupExamples:Neighbourhood history project,Middleton Circle Lottery projectLocal Access PointsRewards making a difference both to individuals and the community steering the service real improvement political involvement and support funding bids protecting the service new ideas / inspirationConclusionthere isnt a right waythe only way to learn how, is to go ahead and do itwere not all good at it those of us who arent should do everything we can to support those who are