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1、商务英语课程课件商务英语课程课件Unit4BusinessTravelUnit4BusinessTravel Speaking TaskSpeaking Task Warm-up PracticeWarm-up Practice Listening TaskListening Task Follow-up PracticeFollow-up Practice Writing TaskWriting Task Reading Task Reading TaskCHECK IN AT THE AIRPORT: It is recommended that you confirm your flig
2、ht time with the airport prior to arriving (in case there is a delay). Arrive at the airport at least one hour before departure - some airlines require two hour pre-check in. It is best to check with your carrier or booking agent. Check your luggage and then relax and wait for your departure time. W
3、hile you wait, a good book or magazine might help to pass the time. PRE-CLEARANCE FORMS: If you have items to declare (camera, marketing items, computer etc.) fill out the appropriate documentation before you leave the country. Pre-clearance forms are available upon request at airport or from your t
4、ravel agent. Fill out forms and submit before you board your flight. MARKETING TOOLS If you are attending a conference/seminar or trade show, it is very important that you are prepared fully to market you and your products / services. Be prepared to work and learn! Predetermine which seminars you wo
5、uld like to attend. Check their schedules and be there on time. Business cards, brochures and samples of your products and services are all very important. Make sure you have enough of your marketing tools with you or ship materials well in advance of event. Just to make sure all has safely arrived,
6、 I suggest that you confirm the delivery of your products before you leave home. BUSINESS ATTIRE Dress appropriately for business. It is very important that you wear comfortable shoes. Check weather conditions in advance to determine type of wardrobe to include. First impressions are very important.
7、 Each person will be ambassadors for their respective community and business, therefore it is important that individuals conduct themselves appropriately at all times. Remember, you cannot take back your first impression. In this part you will listen to a passage and a dialogue. Now listen and try t
8、o finish the exercises while listening. Are you ready?Are you ready? 1）Why is it suggested that you should carry a copy of your passport and additional passport pictures with you when travelling abroad? To speed up the reissue process in the event that your passport is lost or stolen. 2) What organi
9、zation of the country you are visiting should you contact when you are trying to clarify your visa requirements? The embassy or high commission of each country you are visiting. 3) What should be taken into consideration when you are choosing what clothes to bring to the country you are visiting? Wh
10、ether there are any sensitivities associated with clothing in the destination country. 4) What can be the severest punishment for carrying illicit drugs in some countries? The death penalty. 5) Is travel insurance important according to the speaker? Why or why not? Yes, very important. So you should
11、 take out insurance that covers hospital treatment, medical evacuation and the kind of activities you plan to undertake. Medicare and private domestic health insurance will not cover you overseas.4.1.1 Listen to the passage and answer the following questions.4.1.2 Listen to the dialogue and complete
12、 the form below. Destination: the States Title: Mr. / Miss / Ms First Name: Sarah Passport Number: G0456780.Date of Departure: Flexible Fixed / / Seat Type: Window Aisle No preference Area: Smoker Non smoker Ticket Type: First class Business class Economy class Excursion fares Visa: Yes Validity: th
13、ree months No Means of Payment: Cash Check Credit Card Special Requirement: order vegetarian meals for the flightIn this part you are going to read two dialogues in pairs and then you will be asked to answer some questions about what you have read.4.2.1 Dialogue 1) What seat did Sarah ask for? She a
14、sked for an aisle seat.2) Did Sarah get an aisle seat? No, she didnt, because all the aisle seats had gone.3) Why did Sarah need to pay $300? Her 2 pieces of check-in luggage were 15 kilograms over the permitted weight limit. 4) When and where did Sarah board? Eleven thirty at Gate 14.5) What should
15、 Sarah do with the kitchen knife in her bag? She should sign for it and collect it at her destination. 6) What do you need to take into consideration when packing your luggage? (Open)4.2.2 Dialogue 1) What room did Sarah prefer? She preferred a double bed, preferably a queen size bed.2) What busines
16、s facilities did Sarah ask for? She asked for a computer socket, Internet connection, an in-room fax line and voice mail service. 3) How would Sarah pay? By her Visa credit card. 4) What were Sarahs requirements for the conference room? A room that can accommodate fifteen people comfortably and equi
17、pped with a television set and a video recorder. 5) What other service did Sarah ask the hotel to provide? To serve refreshments for the conference.6) What functions do you think hotels have in your business visit? (Open) 1. What changes has the advancement of technology brought to business travel?2
18、. How can those changes help us when we are on a business trip?3. What would we miss if technology could enable us to do completely without traveling in person? 4. Do you think it is possible to do away with business traveling based on the technological development?5. If you think it is possible, wh
19、at other new inventions might be needed to achieve that goal? PRE-READING QUESTIONS FOR PAIR WORK Answer the following questions:1) What would happen to business travel with the advancements in technology?vBusiness travel will certainly be curtailed and businessmen/women will prefer to stay at their
20、 work place or maybe home, instead of embarking on a grueling travel schedule.2) When is business travel indispensable and why?vBusiness travel is required at certain times when the mode of interaction is more discussion than mere information exchange and presentation because human touch is irreplac
21、eable. 3) How is business traveling different from a videoconference?vBusiness traveling enables face-to-face, first-hand communication and interaction, which ensures better business and thus means more business travel to firmly bind business relationships; videoconferences are more convenient and e
22、asy, but they lack the human touch, thus being cold, impersonal and ineffective in contrast.4) Why will the business travel market not diminish but grow on the contrary?vBecause the MICE (meetings, incentives, conventions and exhibitions) market are also growing globally and companies look at travel
23、 as a powerful incentive tool for employees.5) When can business travel be avoided and how? v(Open)Itinerary When a delegation or a person pays a visit, an itinerary/ program is usually to be made, including the time to set out and return, the route of visit, the dwelling place, the main contents of
24、 visit, etc. Such an itinerary generally includes: title, time, place and content of activity. Title The title usually includes the name of the visitor or the name of the delegation, the duration of visit and the place of visit, e.g. ITINERARY FOR CBS TRADING MISSION May 12-20 Hangzhou Shanghai Beij
25、ing Time This part includes the date and specific time ofthe activity, e.g. (1) July 13, Tuesday(2) MONDAY FEB 2 (Chinese Spring Festival)(3) 4:30 p.m. (local time) Arrive Gatwick Airport(4) Leave for airport 10:00 a.m. The place need not be too specific. It usuallyincludes the name of the city and
26、the hotel, e.g. May 2025 Shangri-La Hotel HangzhouPlaceContents of activities The contents of activities are filled in as arranged. In general, phrases rather than complete sentences are used.1) Use verbs or gerund phrases to express an action.e.g. Visit ABC Company Staying overnight in Shanghai2) U
27、se noun phrases to express the nature of activity.e.g. Dinner hosted by Mr Wang, Managing Director, at Beijing Roast Duck Restaurant3) Use past participle phrases to express the passive.e.g. Met at the airport by Mr Wu, President of CBB Shown around the Factory by Mr Smith, Production Manager You wo
28、rk in an international trade company. Your company has invited an American company to visit China and discuss aboutbusiness cooperation. The American delegation will stay in your city for four days, starting from May 5 to May 8. You make an itinerary for the delegation and then discuss your plan wit
29、h yourpartner. Writing Practice Practice makes perfectWe will practice what we have learnt in this unit.Yes, lets do it! 1. Questions and Answers What would you say? 1. A: What can I do for you, sir? B: _ 2. A: Certainly. When are you going to leave? B: _ 3. A: _ B: Ill be visiting six, or more citi
30、es in the region. 4. A: _ B: Just a minute, please. Ill see if there are tickets available. 5. A: How long will you be traveling for? B: _ 6. A: Have you got any check-in luggage? B: _ 7. A: B: Im sorry, all the window seats have gone. What about an aisle seat? 8. A: _ B: Try the money exchange. Its
31、 just behind you. 9. A: _ B: Certainly. Could you show me your reservation slip? 10. A: _ B: Of course, madam. We will get Pacific Room ready tomorrow.2. Dealing with visitors. Very probably you will have to deal with foreign visitors to your company occasionally, if not on a regular basis. Write ei
32、ght questions which would typically be asked at a first meeting and eight questions which would be inappropriate for use with near strangers, and then discuss with your partner .vAppropriate questions v1. _2. _3. _4. _5. _6. _7. _8. _ vInappropriate questionsv1. _2. _3. _4. _5. _6. _7. _8. _ 3. Pres
33、entation PracticeMake a short presentation on one of the following topics. Before making the presentation, you should take two minutes to write an outline of your presentation.vDescribe a business trip you have been on.vHow would you compare going on a business trip to taking a vacation?vHow to make
34、 arrangements for international business trip?vRelevant topics of your own choice 4. Translation Practice 1) 我想订一张8月8日从杭州飞往悉尼的单程商务舱机票。 Id like to reserve a single business class ticket from Hangzhou to Sydney for August 8. 2) 看来全价商务机票是最恰当的选择，因为它有较大的弹性。 The normal full-fare business class ticket soun
35、ds the most appropriate option. It offers more flexibility. 3) 请问这是海关吗？我去澳大利亚旅行，该办哪些手续？ Excuse me, is this the Customs House? Im travelling to Australia. Could you tell me what procedures I have to follow? 4)我去英国旅行。请问可以免税携带多少香烟和酒？ Im traveling to England. Could you tell me what the duty-free allowan
36、ce is for cigarettes and liquor? 5)我下星期一将前往法兰克福参加法兰克福交易会。听说贵宾馆所有房间交易会期间就 都订满了，但不知现在是否有取消的房间。如果有的话，我想订一间单人房。 Im going to Frankfurt to attend the Frankfurt trade fair next Monday. I was told that all the rooms in your hotel had been booked up last week. I wonder whether any reservations have been canc
37、elled now. If available, Id like to book a single room. 6)我想预订从5月5日到5月10日一个双人房间。我喜欢大号床，如果可能的话。随便问一下，房 间是否有电脑插座和互联网连接？ Id like to reserve a double room from 5th May to 10th. Id prefer a queen size bed, if thats possible. By the way, does my room have a computer socket and Internet connection? 7.我的秘书1
38、0天前以约翰史密斯的名字向你们预订过。她传真发给你们旅馆，订一个两间一套的 房间，用三个晚上。 My secretary made a reservation ten days ago in the name of John Smith. She sent a fax to your hotel to reserve a suit of two rooms for three nights. 8.我们要预订一个能够容纳八九十人的会议室，要有声音设备、投影板或屏幕，还应备有电视机 和录像机。 We would like to book a conference room that can acc
39、ommodate 80 to 90 people, with sound equipment, overhand boards or screen and it should be also equipped with a television set and a video recorder. 9.我能在酒店兑换一些钱吗? 我想把一些美元兑换成当地货币。今天的兑换率是多少? Can I change some money in the hotel? Id like to change some US dollars into local currency. Whats the exchang
40、e rate today? 10.我明早7点要乘坐BA902航班到新加坡参加一个重要商务会议，耽误不起的。不知你们有电话叫 醒服务吗？ Ill be taking Flight BA902 at 7 tomorrow morning. Im going to Singapore for a very important business meeting. I cant afford to miss it. I wonder if you have telephone wake-up service. 5. Role Play Task 1 You are going on a business
41、 trip to London next. Work with your partner and create dialogues for the following situations: Enquiring about the flight from Shanghai to London Booking a round-trip from Shanghai to London Postponing the flight because of an urgent business matter Checking in at the airport Going through the secu
42、rity check Going through customs Meeting your business partner who comes to meet you at the airport Checking in at the hotelTask 2 Arranging a conference in a hotelDirections: You are at the receptionists of the hotel you are staying in. You want the receptionist to arrange a conference room for you on the afternoon of October 12th, Friday. Make specific requirements so that the conference can be held smoothly. 37 结束语结束语