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1、19351935年年1111月月1919日日出出生於美國麻薩諸塞州,年輕時在麻薩諸塞大學主修化工,後進伊利諾大學修習化工博士.19601960年年進入奇異電氣(GE)19801980年年1212月月,45歲的威爾許被發表繼任奇異的新董事長兼執行長,成為奇異最年輕的董事長.中子威爾許中子威爾許徹底討論威爾許徹底討論威爾許六個標準差六個標準差 不是不是你的資產, 而是而是在這裡替你工作的人人, 一一投資於人投資於人你你最最的東西的東西 人才v管理繼承v開發人類現在 和未來所需要 的技能v避免孤立v經常跟每一個 人溝通有效的領導人知道,他領導的終極考驗就是成功地傳承,這需要不斷地培養未來的領袖.二二
2、操控你的市場操控你的市場, ,不然就退出不然就退出 o 辨認成功的明確辨認成功的明確標準標準 o 提供一個目標提供一個目標, , 讓全體員工知道讓全體員工知道o 要果決要果決市場佔有率市場佔有率市場佔有率是一個明確的量市場佔有率是一個明確的量測標準測標準, , 有了明確的標準有了明確的標準, , 就可果決的採取行動就可果決的採取行動 要做就做第一要做就做第一, , 或是緊緊跟在或是緊緊跟在後面的第二後面的第二, , 若你無法躋身向前若你無法躋身向前, , 那就賣掉公司那就賣掉公司, , 另起爐灶另起爐灶. .增加業績最快最好的方法n 42%目前產品目前客戶目前產品目前客戶n 21%以競爭方式從
3、同業中搶到訂單以競爭方式從同業中搶到訂單n 15%推出新產品推出新產品n 12%新市場爭取新客戶新市場爭取新客戶n 100%以購併方式擴大市場以購併方式擴大市場2001 POWER TOP 10 COMPARISONCUSTOMERAMT% (ACCU.)1SONY586.105.9%5.9%2SHARP278.232.8%8.6%3PHILIPS216.872.2%10.8%4JVC205.142.1%12.9%5STAR136.691.4%14.2%6CANON&WONGS127.221.3%15.5%7KUMDONG99.451.0%16.5%8廣達98.201.0%17.5%9NPG8
4、3.820.8%18.3%10ALCATEL79.350.8%19.1%SUB TOTAL1911.0519.1% DELTA7484.7374.9% POWER TOTAL9993.70100.0%2000 vs. 2001 POWER TOP 10 COMPARISONCUSTOMERAMT% (ACCU.)CUSTOMERAMT% (ACCU.)SONY7.386.4%6.4%SONY1.625.6%5.6%PHILIPS4.493.9%10.3%SHARP0.622.1%7.7%JVC2.582.2%12.5%PHILIPS0.561.9%9.6%NPG2.091.8%14.3%JVC
5、0.531.8%11.5%CANON & WONGS1.761.5%15.8%STAR0.401.4%12.9%KANEMATSU1.511.3%17.1%NPG0.391.9%14.2%SHARP1.261.1%18.2%CANON & WONGS0.341.6%15.4%STAR1.090.9%19.2%ALCATEL0.311.5%16.4%ARTESYN1.020.9%20.1%KUMDONG0.311.1%17.5%LG0.750.6%20.7%廣達0.220.8%18.3%DELTA78.6068.0%88.7%DELTA21.0172.6%90.9%SUBTOTAL102.538
6、8.7%SUBTOTAL26.2990.9% POWER TOTAL115.58 POWER TOTAL28.932000(Jan-Dec)2001(Jan-Mar)200103 Inverter TOP 10 COMPARISON(USD$ K)CUSTOMERAMT% (ACCU.)1Arch-tech200.6567.5%67.5%2Philips30.4210.2%77.7%3IBM29.6110.0%87.7%4Delta-opto0.000.0%87.7%5Panasonic4.721.6%89.3%6Acer0.000.0%89.3%7HP0.000.0%89.3%8Others
7、2.760.9%90.2%9Others*28.319.5%99.7%100.0%99.7%SUB TOTAL296.4799.7%99.7%DELTA0.830.3%100.0%Inverter TOTAL297.30100.0%100.0%(March)2000 vs. 2001 Inverter TOP 10 COMPARISON(USD$ K)CUSTOMERAMT% (ACCU.)CUSTOMERAMT% (ACCU.)HP460.0042.2%42.2%Arch-tech200.6550.1%50.1%PHILIPS283.0026.0%68.2%Philips97.3724.3%
8、74.4%Mitsubishi153.4314.1%82.2%IBM42.6110.6%85.1%IBM105.269.7%91.9%Delta-opto12.613.1%88.2%Acer15.211.4%93.3%Panasonic14.083.5%91.7%Panasonic13.821.3%94.6%HP0.000.0%91.7%Delta-opto5.900.5%95.1%Acer1.030.3%92.0%0.0%95.1%Others31.077.8%99.7%0.0%95.1%0.0%99.7%0.0%95.1%0.0%99.7%SUBTOTAL1036.6295.1%SUBTO
9、TAL399.4299.7%DELTA53.384.9%100.0%DELTA1.040.3%100.0% POWER TOTAL1090.00Inverter TOTAL400.46100.0%2000(July-Dec)2001(Jan-Mar)2001 EMI TOP 10 COMPARISON(USD$ M)CUSTOMERAMT% (ACCU.)1DET0.51732.1%32.1%eLITE-ON0.1328.2%40.3%3Q_RUN0.1187.3%47.7%4HOLYSTONE0.0945.9%53.5%5DAG0.0714.4%57.9%6FOXCONN0.0633.9%6
10、1.8%7DPR OEM0.0603.7%65.5%8DPF DIST0.0593.7%69.2%9DEJ0.0553.4%72.6%10DPF OEM0.0372.3%74.9%SUB TOTAL1.20574.9% Other0.40425.1%EMI TOTAL1.609100.0%(Mar.)2000 vs. 2001 EMI TOP 10 COMPARISON(USD$ K)CUSTOMERAMT% (ACCU.)CUSTOMERAMT% (ACCU.)1LG5.2917.5%17.5%DET1.16523.1%23.1%2DPF DIST 3.9613.1%30.6%DPF DIS
11、T0.3877.7%30.8%3SONY2.016.7%37.3%HOLY STONE0.3116.2%36.9%4DET1.966.5%43.8%DAG0.2885.7%42.6%5DCGP1.866.2%50.0%ARTEYSN(HK)0.2785.5%48.1%6ARTESYN1.635.4%55.4%LITE-ON0.2274.5%52.6%7XEROX 1.103.6%59.0%DPF OEM0.2214.4%57.0%8FOXCONN1.073.5%62.6%DPR OEM0.2054.1%61.1%9SOLOMON0.913.0%65.6%DCGP0.2054.1%65.1%10
12、LITE-ON0.812.7%68.3%Q-RUN0.2014.0%69.1%SUB TOTAL20.6068.3%SUB TOTAL3.48869.1%EMI TOTAL30.18EMI TOTAL5.0472000(Jan-Dec)2001(Jan-Mar)Unit: US$(M)Apr. 12, 2001AMOUNT(%)(% ACCU.)1DPC2.1418.6%2COOLMASTER1.5713.7%3FOXCONN1.5113.2%4INTERNAL1.008.7%5MOLEX0.766.6%6TAISOL0.544.7%7DELCO0.544.7%8HP0.423.7%9CISC
13、O0.383.3%10SSS0.10.9%SUB-TOTAL8.9678.1%OTHERS2.5221.9%TOTAL11.48100.0%RANKCUSTOMER2001 March2001 Air Cooling Fan Top 10 ComparisonP.19UNIT: US$(M)APR. 11, 2001CUSTOMERAMT% (ACCU.)CUSTOMERAMOUNT(%)(% ACCU.)1DPF(OEM)25.4817.67%17.67%DPC7.6622.92%22.92%2FOXCONN19.8013.73%31.41%FOXCONN4.3112.89%35.81%3C
14、ISCO13.579.41%40.82%COOLERMASTER4.1812.50%48.31%4INTERNAL10.307.14%47.96%INTERNAL2.808.38%56.69%5COOLER MASTER10.076.98%54.95%CISCO1.935.77%62.46%6IBM7.455.17%60.20%MOLEX1.835.47%67.94%7HP6.704.65%64.85%HP1.755.24%73.17%8DET5.844.06%68.91%TAISOL1.384.13%77.30%9DELCO5.143.57%72.48%DELCO1.313.92%81.22
15、%10DPF(DIS)4.83.33%75.81%SSS0.591.77%83.00%SUB TOTAL109.1575.81%SUB-TOTAL27.74383.00%OTHERS34.8324.19%OTHERS5.6817.00%TOTAL143.98100%TOTAL33.427100.00%2000 (Jan-Dec)2001 (Jan.Mar.)2000 V.S. 2001 Air Cooling Fan Top 10 ComparisonP.202001 MOTOR TOP 10 COMPARISONCUSTOMERAMT% (ACCU.)1BTC(英群)0.3433.0%33.
16、0%2ARTEC大騰)0.2322.3%55.3%3Inter-BU0.1817.9%73.2%4Mas-Hamilton0.1615.6%88.8%5Fujitsu0.076.3%95.2%6華得0.033.3%98.5%7Mitsubishi0.0217.9%99.9% SUB TOTAL1.02799.9%OTHERS0.000.1%MOTOR TOTAL1.028100.0%(Mar.)2000 vs. 2001 MOTOR TOP 10 COMPARISONCUSTOMERAMT% (ACCU.)CUSTOMERAMT% (ACCU.)1BTC(英群)9.0143.5%43.5%BT
17、C(英群)0.7228.8%28.8%2Inter-BU6.0929.4%72.8%Inter-BU0.6324.9%53.7%3AFREEY(聯積)3.8218.4%91.3%Artec(大騰)0.6224.6%78.4%4ARTEC(大騰)1.607.7%99.0%Mas-Hamilton0.4116.5%94.9%5REXON(力碩)0.080.4%99.4%Fujitsu0.072.6%97.4%6Mas-Hamilton0.080.4%99.8%Whadeh(華得)0.031.3%98.8%7Whadeh(華得)0.050.2%100.0%Mitsubishi0.020.6%99.4
18、%8 others0.020.6%100.0%9 10 SUB TOTAL20.73100.0%SUB TOTAL2.51100.0%MOTOR TOTAL20.73MOTOR TOTAL2.512000(Jan-Dec)2001(Jan-Mar)2001 TELECOM TOP 10 COMPARISONP.33UNIT : USD KCUSTOMERAMT%(ACCU.)HWAWEI331$ 18.4%18.4%ADC267$ 14.9%33.3%ECI208$ 11.6%44.9%ACT/ENI(DPR)185$ 10.3%55.1%ALCATEL112$ 6.2%61.4%ORCKIT
19、/OTHERS111$ 6.2%67.6%SIEMENS111$ 6.2%73.7%山西泰力109$ 6.1%79.8%SOLECTRON93$ 5.2%85.0%TELRAD62$ 3.5%88.4%SUB TOTAL1,589$ 88.4%TELECOM TOTAL1,797$ Mar2000 vs. 2001 TELECOM TOP 10 COMPARISONP.34UNIT: US$MAPR 10, 2001CUSTOMERAMT% (ACCU.)CUSTOMERAMT% (ACCU.)1ECI6.3523.3%23.3% ACT/ENI(DPR)1.02$ 17.6%17.6%2AC
20、T/ENI3.6713.5%36.8% ECI0.74$ 12.8%30.4%3NT2.619.6%46.4% ALCATEL0.59$ 10.2%40.6%4CELESTICA1.605.9%52.3% SOLECTRON0.47$ 8.1%48.7%5FLEXTRONICS1.445.3%57.6% ADC0.45$ 7.8%56.5%6JIT1.144.2%61.8% HWAWEI0.43$ 7.4%63.9%7SIEMENS/DAG0.833.1%64.8% CELESTICA0.41$ 7.1%71.0%8ALCATEL0.672.5%67.3% ORCKIT/OTHERS0.33$
21、 5.7%76.7%9TELRAD0.622.3%69.6% SIEMENS0.27$ 4.7%81.3%10合勤0.592.2%71.7% N.T.0.18$ 3.1%84.5%SUB TOTAL19.5271.7%SUB TOTAL4.89$ 84.5%TELECOM TOTAL27.21TELECOM TOTAL5.79$ 2000(Jan-Dec)2001(Jan-Mar)2001 N.C. TOP 10 COMPARISON(USD$ K)CUSTOMERAMT% (ACCU.)1D-LINK (友訊)422.1913.0%13.0%2DATEL374.5011.6%24.6%3DP
22、F361.0911.2%35.8%4DNI (達創)302.879.4%45.1%5HONHAI (鴻海)227.897.0%52.2%6NEC168.425.2%57.4%7QUANTA (廣達)147.954.6%61.9%8ACCTON (智邦)142.554.4%66.3%9ATA136.814.2%70.6%10LITE ON (億訊)99.713.1%73.6%SUB TOTAL2,383.9773.6%Other853.7426.4%NC TOTAL3,237.71100.0%(Mar.)2000 vs. 2001 N.C. TOP 10 COMPARISONP.36(USD$
23、K)CUSTOMERAMT% (ACCU.)CUSTOMERAMT% (ACCU.)1DATEL15,597.231.2%31.2%DATEL4,339.236.5%36.5%2DNI5,931.111.9%43.1%DPF1,132.39.5%46.1%3ATI3,889.47.8%50.9%DNI (達創)707.16.0%52.0%4ACCTON (智邦)3,855.17.7%58.6%D-LINK (友訊)655.85.5%57.5%5D-LINK (友訊)3,132.26.3%64.9%ACCTON (智邦)580.84.9%62.4%6LITEON (億訊)1,730.83.5%6
24、8.3%NEC445.53.7%66.2%7HONHAI (鴻海)1,489.93.0%71.3%ATA421.03.5%69.7%8ABOCOM (友旺)1,453.32.9%74.2%HONHAI (鴻海)360.43.0%72.7%9ACER (宏碁)1,098.62.2%76.4%QUANTA (廣達)341.92.9%75.6%10DELL987.32.0%78.4%DET5340.52.9%78.5%SUB TOTAL39,164.978.4%SUB TOTAL9,324.578.5%N. C. TOTAL49,945.1N. C. TOTAL11,881.22000(Jan-De
25、c)2001(Jan-Mar)2001 RFC TOP 10 COMPARISONCUSTOMERAMT% (ACCU.)陽慶0.20833.253%33.253%Symbol0.13922.222%55.475%達創0.11818.865%74.340%Valpey Fisher0.07511.990%86.331%ACER0.0447.034%93.365%Benchmark0.0172.718%96.083%Micronetic0.0121.918%98.001%HTC0.0050.799%98.801%PES0.0020.320%99.120%Proxim0.0020.240%99.3
26、60%SUB TOTAL0.62299.361%RFC TOTAL0.6262001(March)2000 vs. 2001 RFC TOP 10 COMPARISONUnit: MUSDCUSTOMERAMT% (ACCU.)CUSTOMERAMT% (ACCU.)1Option0.70317.188%18.477%陽慶0.37425.260%43.879%2Valpey Fisher0.56813.888%32.365%Symbol0.26017.560%61.439%3Symbol0.56613.839%46.203%Valpey Fisher0.20413.778%75.218%4CT
27、S0.43610.660%56.863%達創0.15110.199%85.416%5禾翔0.3277.995%64.858%ACER0.1318.848%94.264%6Xetel0.2325.672%70.531%Option0.1288.645%102.909%7ACER0.2055.012%75.543%3Com0.0885.944%108.853%8PES0.1734.230%79.773%PES0.0714.795%113.648%9陽慶0.1573.839%83.611%Micronetics0.0291.959%115.607%10Sanmina0.0671.638%85.250
28、%Benchmark0.0201.351%116.957%SUB TOTAL3.4384.0%SUB TOTAL1.45698.339%RFC TOTAL4.09RFC TOTAL1.4812000(Jan-Dec.)2001(Jan - March)P.24 2001 OPT TOP 10 COMPARISONCUSTOMERAMT% (ACCU.)1PIRELLI297.5031.7%31.7%2LANTECH184.8019.7%51.3%3RUBYTECH122.4613.0%64.4%4MICROSON/Siemens81.808.7%73.1%5D-Link81.408.7%81.
29、7%678910SUB TOTAL767.9681.7%OPT TOTAL939.502000 vs. 2001 OPT TOP 10 COMPARISONCUSTOMERAMT% (ACCU.)CUSTOMERAMT% (ACCU.)1達創740.74 31.1%31.1%Pirelli584.2525.1%25.1%2PIRELLI399.50 16.8%47.9%達創351.2215.1%40.3%3DPF392.95 16.5%64.4%DPF318.5613.7%54.0%4智翔179.107.5%71.9%D-LINK274.9511.8%65.8%5康聯訊105.224.4%76
30、.3%LANTECH193.408.3%74.1%678910SUB TOTAL1817.51 76.3%SUB TOTAL1722.3874.1%OPT TOTAL2380.88OPT TOTAL2323.202000(Jan-Dec)2001.Jan-Mar.2001 MAR. CHIP TOP 10 COMPARISONRANGCUSTOMERAMOUNT(US$)(%)APPLICATION1DAG(Alcatel)$48,940.0020.31Base station2THOMSON$36,112.0014.98HANDSET3DAG(Cematec)$34,032.0014.12C
31、ABLE TV TUNER4VTECH$29,920.0012.42SET TOP BOX5DPF$15,264.006.33Wireless Lan6DAG$12,860.005.34TDK, TOKO7盟訊實業股份有限公盟訊實業股份有限公$10,929.954.54Wireless Lan8SCI SYSTEMS TEL-AV$8,832.003.66WIRELESS9THALES$8,700.003.61SET TOP BOX10台灣國際航電股份有台灣國際航電股份有$6,576.482.73Wireless Lan11THE OTHERS$28,825.1111.96Wireless P
32、roductsTOTAL$240,991.54100.002000 vs. 2001 CHIP TOP 10 COMPARISONUNIT: US$MMar - 08 - 2001CUSTOMERAMT%(ACCU.)CUSTOMERAMT% (ACCU.)Competitor1DAG0.400 14.66% 14.66%DAG(Alcatel)0.13820.16%20.16%TDK, Coilcraft2廣赫廣赫0.313 11.46% 26.12% THOMSON0.12117.59%37.74%年誠年誠3STANDARD0.2529.24% 35.36%DAG(Cematec)0.11
33、616.94%54.68% Fastron,Coilcraft4倚天倚天0.1455.32% 40.68%DPF0.0446.38%61.06%TDK, Coilcraft5DPC0.1445.26% 45.94% VTECH0.0385.50%66.56%TDK, 弘電弘電6SHINHAN0.1344.92% 50.86% GS TELETECH0.0304.30%70.86%No competitor,First source7FLEXTRONICS0.1334.87% 55.73% CERAGON0.0253.66%74.52%Fastron, Pluse Engineering8THO
34、MSON0.1053.84% 59.57%DAG0.0202.86%77.38%TDK, TOKO9皇錦皇錦0.0923.39% 62.96% SCI SYSTEMS TEL-AV 0.0152.25%79.63%TDK, TOKO10MSL0.0923.36% 66.32% REMEC0.0152.24%81.87%Coilcraft2000(Jan-Dec)2000 vs 2001 Chip Inductor TOP 10 COMPARISON2001(Jan- Mar)三永遠不要坐著不動 威爾許從來不閒著威爾許從來不閒著. 雖然心臟動過手術雖然心臟動過手術, 可是他從不曾停下可是他從不曾
35、停下腳步腳步. 他以這種永無休止的活力諄諄善誘奇異電氣他以這種永無休止的活力諄諄善誘奇異電氣. 奇異不會因其奇異不會因其光環而停頓或休息光環而停頓或休息, 並不斷求新求變並不斷求新求變. 他們只會更接近他們的目標他們只會更接近他們的目標, 但是永遠不會滯於一隅但是永遠不會滯於一隅. 維持健康維持健康 找有精力的人找有精力的人 瞭解你的工作瞭解你的工作 動員要靠能量動員要靠能量 改變現狀改變現狀改變自己改變自己改變公司改變公司這個時代的兩大挑戰這個時代的兩大挑戰追求一次完成的服務追求一次完成的服務促進可以提升促進可以提升價值的自我服務價值的自我服務建建立立長長期期的的顧顧客客關關係係把實力化為服
36、務的落實把實力化為服務的落實瞭瞭解解你你的的顧顧客客提提供供一一站站購購物物的的機機會會讓顧客自行設計產品讓顧客自行設計產品昨天的成就昨天的成就對明天而言對明天而言並無絲毫的並無絲毫的意義意義讓未來成為今天做好萬全準備,同時保持彈性未來一定會截然不同眼光向外看利用科技,但切忌沉溺其中保持樂觀的心態遠景是有效率領導風格的必要條件n表達這個遠景n熱情擁抱這個遠景n貫徹始終, 直到達成目標為止優秀的企業領導者知道如何創造遠景和想像力:熱情 聲音 對話 視野新關心未來想像力創造策略新的透鏡 尾巴永遠跟著頭,如果頭部動作快速,尾巴也會保持同樣的速度.新世代的領導新世代的領導必須增加必須增加教練教練, 啟
37、蒙者啟蒙者,問題解決者問題解決者三種角色和功能三種角色和功能精力精力學習學習簡單簡單焦點焦點內心內心感受感受溝通的技巧:投入投入一致性一致性投射或衝擊的創造投射或衝擊的創造q對溝通進行投資對溝通進行投資q溝通是創新的直接溝通是創新的直接途徑途徑q清晰的溝通可以創清晰的溝通可以創造清晰的期望造清晰的期望q溝通可以使生命變溝通可以使生命變得更簡單得更簡單q直接直接一個無疆界的組織將忽視或消滅諸如管理, 受薪或是時薪等妨礙同仁合作的團隊標記. 公司像大樓一樣公司像大樓一樣, , 變大之後就要加蓋變大之後就要加蓋樓層樓層. . 加地板加地板, , 加牆壁加牆壁, ,增加部門增加部門 運運輸部門輸部門,
38、 , 研究部門研究部門. . 這就是複雜這就是複雜. . 這就是這就是牆牆壁壁. . 我們所有人的企管任務都是要我們所有人的企管任務都是要鏟平這座大樓鏟平這座大樓, ,拆光這些牆壁拆光這些牆壁. .v從經驗中學習從經驗中學習v允許人們偶爾犯錯允許人們偶爾犯錯, ,從中學習從中學習, ,進而改正缺失進而改正缺失v培養人才是新契約培養人才是新契約v不斷地創造價值不斷地創造價值, ,讓公司有跳躍式的改變讓公司有跳躍式的改變忠誠忠誠能力能力九九留留 下下 來來以往的情形是以往的情形是,除非你當眾犯錯除非你當眾犯錯, 或者當眾詆毀上司或者當眾詆毀上司, 不然不然, 你絕對可在許你絕對可在許多大公司內工作
39、一生多大公司內工作一生.奇異 平均每天六百億美元的街角小雜貨舖 小雜貨店最重要的課題和引擎或小雜貨店最重要的課題和引擎或者醫學系統並沒甚麼兩樣者醫學系統並沒甚麼兩樣. . 如顧客不如顧客不滿意滿意, , 貨色不新鮮貨色不新鮮, , 貨架擺放的位置貨架擺放的位置不對不對, , 貨色不對的話貨色不對的話, , 所犯的錯誤其所犯的錯誤其實都是一樣的實都是一樣的. . 你必須把企業當成一你必須把企業當成一個小團隊來經營個小團隊來經營. . 顧客的滿意度顧客的滿意度 顧客滿意度提高顧客滿意度提高, 市市場佔有率也會相對提高場佔有率也會相對提高 員工的滿意度員工的滿意度 可以為企業帶來生可以為企業帶來生產
40、力產力, 品質品質, 驕傲及創造力驕傲及創造力1.現金的流量現金的流量 企業的脈搏企業的脈搏, 企業活力企業活力的指標的指標n使你的工作描述變得簡單易懂使你的工作描述變得簡單易懂, , 然後告訴每一個人然後告訴每一個人. . 讓最好的人才擁有最大的機會, 並將每一塊錢運用在刀口上.n勇於革新勇於革新, , 切忌瞎忙一陣切忌瞎忙一陣. .n持續變革持續變革 向前進, 不斷的向前進n積極思考積極思考n置身於品質之中置身於品質之中n永遠學習永遠學習 成就全在你的學習,而不在你的薪水n以簡御繁以簡御繁 溝通要簡單,量測要簡單, 目標和系統都要簡單n照顧部屬照顧部屬 照顧你的部屬, 你的公司就會照顧你.n接班梯隊的規畫接班梯隊的規畫 明天是你的責任n犯錯犯錯