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1、BEC备考：BEC中级口语考试必备话题汇编BEC备考：BEC口语考试必备话题11.Mutual trust2.Full co-operation3.Pre-buildingFull co-operation among team members has a direct impact the organizational performance. When the culture of team cooperation is built up in the team members, they would render collective efforts to achieve the com
2、mon objectivesand ensure a higher level of quality and workmanship.员工之间的通力合作对企业绩效有着干脆影响。当团队协作理念建立后，他们将会共同努力达到共同的目标。并确保高水平的质量及工艺。Mutual trust is the first secret of successful teamwork. In the teamwork, the staff function better and cope with stress more easily when they are in a trusting relationshi
3、p. They will tend to share their real thoughts and communicate with each other effectively. This helps to bring out the potentials and the reliable collective cohesion among employee.一个胜利团队的首要秘诀是相互信任。在团队中，员工在被信任的状态下能更好地发挥作用，更简单化解压力。他们会共享自己的真实想法，同时增加了彼此间的有效沟通。这些都有助于充分发挥员工的潜能以及增加其牢靠的集体凝合力。Pre-building
4、 is a critical component to drive team success. Many view team-based, horizontal organization structures as the best design for involving all employees in creating business success. Especially nurturing team dynamics can stimulate employee to create the innovative product or idea.团队建设是驱使团队胜利的一个关键要素。
5、很多人认为，让全体员工参加、为企业胜利共同努力的最好策略是实行以团队为基础的横向企业结构。特殊是培育团队活力，可以激发员工创建创新产品及创意。On top of that, timely communication and decision making will also help to improve work efficiency.不仅如此，刚好沟通和理性决策会助你事半功倍。(1) In my opinion, we should , first of all, focus on issues like how to form an effective team and how to i
6、mprove communication within the team. These are the most important things we need to consider when holding a training programme.首先，我认为我们应当想怎么样去构建一个有效率的团队和增进团队间的沟通。这些在我们组织培训课程中都是要考虑到的。(2)So we can include in our programme, the activities that help to promote team spirit, activities that help develop
7、employee motivation and improve communication.因此我们的课程包括一些可以提升团队精神、有助于提高员工主动性、增进沟通的活动。(3)We can organize outdoor adventures like rafting and rock climbing. These events serve to increase personal awareness of abilities and complementary skills in your teammates.我们可以组织一些户外探险活动，像漂流和攀岩。这些都有利于增加同事间实力和技能互
8、补的个人意识。BEC备考：BEC口语考试必备话题21.2 Internal Communications 内部沟通相关单词驾驭：Strategic significance 重要战略意义Overall purpose 整体目标Feedback on performance工作反馈Communication channel 沟通渠道Annual reviews 年度回顾Coping mechanisms 应对机制Organizational relationships 组织关系Tangible performance standards 详细工作标准Two-way communication 双
9、向沟通Opinion survey 看法调查Staff appraisal (对员工的)业绩评估，业绩考核Layout 版面设计Cartoon picture 漫画Management message 管理信息Subordinate 下级，下属Mini-presentation企业内部沟通在公司运作中起到重要战略意义(strategic significance)。企业要搞好内部沟通(Internal Communications)，首先，要有共同目标(Overall purpose)，树立全员沟通理念增加凝合力(collective cohesion)。其次，要建立健全的工作反馈制度(Fee
10、dback on performance)和效刚好沟通渠道(communication channel)，其包括书面沟通(written communication)、口头沟通(verbal communication)、网络沟通(internet communication)。接下来，我们看看下面的例子。Whats important when?Communicating management messages to the staff和员工沟通管理信息须要考虑哪些要点?1.Overall purpose整体目标2.Feedback on performance对工作表现的反馈3.Enric
11、h the communication channels丰富沟通渠道First thing first, in my view, I think a successful company is consequence to define a clear and unifying overall purpose among all the employees. The reason is that the overall purpose resemble a beacon to guide the employee, the follower, to turn the purpose into
12、achievable goals, projects, and actions in the next step.首先，在我看来，我认为一间胜利的公司是得益于在员工中确立了清楚而统一的整体目标。缘由是这个整体目标就像是灯塔，指引着作为执行者的员工接着把目标分解成一个个可达成的任务、安排以及行动。In addition, a timely and correct feedback on performance is the key methods to optimize and evaluate the goals for theupcoming year. The staff perform
13、the annual reviews and give feedback on performance which can help the company to amend or provide continuous effective coping mechanisms.另外，一个刚好精确的工作反馈是企业在完善评估来年工作目标的一个关键方法。员工进行年度回顾总结和供应工作业绩反馈，有利于帮助公司修改或接着供应有效的应对机制。Besides, its broad range of communications activities, channels and media strive to
14、help employees manage and use corporate information they receive in their work and organizational relationships, and it can help them feel both valuedand valuable.而且，公司通过各种广泛的沟通活动以及丰富的沟通渠道和媒介，尽力帮助员工管理和运用他们在工作中以及在企业交往中获得的公司信息,同时让他们感到公司的重视和自我价值的存在。DiscussionE-mail Newsletter电子邮件快讯You company would lik
15、e to introduce an E-mail newsletter to send to all members regularly. You have been asked to help co-ordinate the project. Discuss the situation together, and decide:你们公司意欲创建一份电子邮件快讯，定期发给全体员工。请你们共同协调这一安排。探讨并确定：1.what kinds of articles and information should be included电子邮件快讯中应包含哪些文章和信息2.what the new
16、sletter should look like and how often it should be sent电子邮件快讯的版式、发送周期(1)It should carry articles about the tangible performance standards for staff to follow, and information about any changes in the company, such as new policies, new projects and new managers, etc. this will help to reduce the cha
17、nce for confusion and misinterpretation of key corporate polices and decisions.邮件应包括员工须遵守的详细工作标准和一些有关公司的改变，如：新政策，新安排，新主管等。这样有助于削减员工对公司的主要政策和决策中所产生的困惑和误会。(2)I think we should place emphasis on two-way communication. The newsletter should also focus on the employee side. We should allow our employees
18、to voice their opinions about day-to-day work and corporate development. They should also have a chance to comment on the performance of the managers and point out problems in their work.我想我们应当着重在双向沟通上。时事通讯则应侧重在员工这边，允许他们发表有关日常工作和企业发展的看法，并且有机会去评论主管的工作表现以及指出他们工作上的问题。(3)Besides the contents, the layout
19、 is also important. We can use some photos, people usually like to see pictures of themselves and people they know. So it will be able to attract more readers. We can also use cartoon pictures to help illustrate our ideas.除内容以外，版面设计也很重要。人们通常喜爱看到一些他们自己或者他们熟知的人的图片，我们可以用这些图片去吸引更过的读者，也可以利用一些漫画对我们的想法加以诉述
20、。BEC备考：BEC口语考试必备话题3Unit One: Company Operation and Management 公司运作和管理1.3 Reducing Production Cost 降低生产成本相关单词驾驭：Quality supplier高质量的供货商Efficiency of production line生产线的效率Cost management 成本管理Reducing business costs降低成本Cutting corners偷工减料Corporate identity公司形象Cost- conscious注意节约成本的TQM (total quality ma
21、nagement) 全面质量管理Production line 生产线，流水线Specialist 专家Shift work 倒班制，轮班工作(一半指三班倒，即day shift, evening shift,以及night shift)Permanent schedule 固定班Adjust to 对适应Hazard 危害，公害Mini-presentation企业的生产成本包括由人工费用、材料费用等构成的制造成本和管理费用、财务费用、销售费用构成期间费用。企业成本管理的一个主要方法是全面质量管理(Total Quality Management，TQM)，它以质量为中心，以全员参加为基础，
22、目的是通过让顾客满足和本企业全部成员以及社会收益而达到长期胜利的管理途径。Whats important when?Aiming to control production cost 要限制生产成本须要考虑哪些要点?1.Quality supplier 高质量的供货商2.Efficiency of production line 生产线的效率Cost management is one of important contents of enterprise management. Most companies will improve the state of business by mean
23、s of reducing business costs. It can obviously result in higher profits and a stronger enterprise.成本管理是企业管理的一项重要内容。很多企业会通过降低成原来改进企业状况。这样做可以明显地提高利润，壮大企业规模。Some companies would choose a quick way to cut costs by cutting corners in production or using cheaper materials, but it always can be a self-dest
24、ruct of the corporate identity. A true Cost- conscious companies not only try to get quality from suppliers but also work with the suppliers to help them improve their operations and quality of output. Because low quality goods from suppliers is a major source of waste.一些公司会选择实行在生产过程中偷工减料和运用廉价原材料的捷径
25、去削减成本，但这往往会自毁公司形象。一个真正注意节约成本的公司不仅会找寻能供应高质量产品的供应商，而且还要帮助他们改进经营和产品质量。因为购买低质量的产品是最大的奢侈源。In addition, efficiency of production line is another important thing to consider. In these days of changing technologies and methods, it is necessary to update the equipment and train your workers to increased the
26、efficiency of production.另外，生产线效率也同样值得重视。在技术和生产手段日新月异的今日，有必要更新设备和对员工进行培训来增加生产效率。Accordingly,it becomes very prominent problem to improve the quality and efficiency of production.因此， 提高其产品质量和生产效率成为非常突出的普遍问题。DiscussionIntroducing Shift Work实行倒班作业制Your company would like to introduce shift work operati
27、on to optimize the production process. You have been asked to help co-ordinate the project. Discuss the situation together, and decide:你们公司正在考虑实行倒班作业制以优化生产过程。请你们帮助策划这一安排。探讨并确定：1.how to arrange the work schedule怎样支配工作时辰表2.how to match staff to this new work requirement怎样使工人达到这一新的工作要求(1)When introduci
28、ng shift work, the most important thing is to work out good work schedules. I think we can divide our twenty-four hour operation into three shifts: day shift, evening shift and night shift. And well have this permanent schedule. Its tough to work at night, but once you get used to it, its easier to
29、fight off the night-time fatigue.实行倒班作业制，最重要的是制定可行的工作时辰表。我想我们可以将二十四小时划分为三班制：日班、晚班和夜班。当我们制定了这固定班之后，即使夜班工作再辛苦，一旦你习惯了，就很简单消退夜间疲惫了。(2)We should also provide our shift workers with training programmes to help them better adjust to this new work requirement. We should inform them of the harmful effects of
30、 night shifts and give them tips on how to prevent and fight off these hazards.我们也应向轮班工人供应培训安排去帮助他们更好地调整适应新的工作要求。同时，也应告知他们上夜班的不良影响和赐予他们一些如何避开防止这些危害的建议。(3)We can arrange health specialists to give them training courses and provide online consultancyservice for the convenience of our shift workers.我们可以支配健生专家去给他们上培训课和供应在线询问服务来便利我们的轮班工人做询问。BEC备考：BEC中级口语考试必备话题汇编