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1、物流英语PART 1.VOCABULARY 1*10=10PART 2.COMPLETE THE STATEMENTS WITH A PROPER WORD CHOSEN FROM THE BOX1*10=10PART 3.TERMS AND CONCEPTS 2*5=10PART 4.SHORT ASNWER QUEESTIONS 5*4=20PART 5.READING COMPREHENSION 2*15=30PART 6.ESSAY WRITING 20PART 1.VOCABULARY 1*10=101、Physical dimensions(物理尺寸) and packages s
2、trength are important considerations of packagedesign.2、3、4、In warehousing, the AS/R stands forautomated storage and retrieval自动存储和检索.order cycle is also known as replenishment （补货）cycle.Relevant costs of transport service include items such as fuel, labor,maintenance , depreciation（折旧）of equipment.
3、5、6、The customer can minimize its inventory level if lead time is fixed.Horizontal（水平的） warehouse space is usually the most obvious and easiest to fill ,that is whywarehouse operations must utilize （利用） the vertical space （垂直空间）effectively in order to beefficient7、8、Motor transportation has the high
4、estaccessibility.Reducing commodity （货物） handling reduces handling costs, damage costs, theft andpilferage （偷窃）and the time required to complete the modal transfer.9、Containerization changes materials handling from a labor-intensive（劳动密集型） to a capital-intensive（资本密集型） operation10、Carriers quote fre
5、ight rates in cwt (cents per hundredweight).11、Cushioning materials（缓冲材料） include shrink-wrap （收缩膜包装）, air bubble , cellulosewadding（纤维填絮）, corrugated paper（瓦楞纸） and plastics.12、Automatic scanners（自动扫描） are in a fixed position and read bar codes as they go by on conveyor（传送机）13、Materials handling eq
6、uipment should use gravity as much as possible and minimize the ratio of （比）deadweight.（重负）14、Concealed damage（藏匿损坏） is not detected until the package is opened.1物流英语15 、The trade-off logic studies the relationship between two conflicting practices or operations such aslarge quantity purchase price
7、discount and high inventory levels.1.2.3.4.5.SKU stands fors stock-k keeping u unit.Order cycle is also known as r replenishment cycle.R Replenishment time is an important aspect of customer service in logistics.The customer can mminimize its inventory level if lead time is fixed.Warehousing can all
8、ow a firm to c consolidatesmaller shipments into a large shipment, with significanttransportation savings.6. Some functions of warehousing includec consolidation, product mixing for customer orders, protectionagainst c contingencies, and smoothing operations in manufacturing.7. The t trade-offlogic
9、studies the relationship between two conflicting practices or operations such as largequantity purchase price discount and huge inventory levels.8. Orderp processing, billing and invoicing, product returns and c claims handling are all typical examples ofcustomer service.9. Logistics is the part of
10、the supply chain process that plans, implements and controls the efficient,effective forward and r reverse（正反向）flow and storage of goods.10. C Cushioning materials include shrink-wrap, air bubble, cellulose wadding, corrugated paper and plastics.11. Automatic scanners are in a fixed position and sca
11、n packages as they go by on a c conveyorbelt.（传送带）12. H Horizontal warehouse space is usually the most obvious and easiest to fill. That is why warehouseoperations must utilize thev verticalspace effectively in order to be efficient.13. The main function ofp palletis to provide a base to hold indivi
12、dual items together.14. Relevant costs of transport service include items such as furl, labor, maintenance, d depreciation ofequipment, and administrative costs.15. Reducing commodity handling reduces handling costs, damage costs, theft andp pilferage, and the timerequired to complete the modal tran
13、sfer.16. Many physical distribution warehouses have space for r recouping （获得补偿） , that is, an area to salvageundamaged parts of damaged cartons.17. Carriers quote freight r rates in cwt (cents per hundredweight).18. Generally, JIT systems are designed to manage lead times and toe eliminatewaste.19.
14、 In warehousing, the AS/R stands for a automateds storage andr retrieval.20. Materials handling equipment should use gravity as much as possible and minimize the ratioofd deadweight to payload.21. Motor transportation has the highest a accessibility.22. C Containerization changes materials handling
15、from a labor-intensive to a capital-intensive operation.23. C Concealed damage is not detected until the c customer opens the package.24. Physicald dimension and packages strength are important considerations of package design.25. Practice of using external organizations to execute logistics activit
16、ies that have traditionally beenperformed within an organization itself：t thirdp party l logistic26. A person or company that organizes a shipments for individuals or other companies and may also act asa carrier：f forwarder27. Economic principle that as the volume of production increases, the cost o
17、f producing each unit decreases,therefore, building a large factory will be more efficient than a small factory because the large factorywill be able to produce more units at a lower cost per unit than the smaller factory：e economyo of s scale28. The acquisition of goods or services：p procurement2物流
18、英语29. A production strategy that strives to improve a business return on investment by reducing in-processinventory and associated carrying costs, also called the Toyota Production System：j just-in-time30. The process of contracting a business function to someone else, involves the contracting out o
19、f abusiness function-commonly one previously performed in-house to an external provider：o outsourcing31. A flat transport structure that supports goods in a stable fashion while being lifted by a forklift,frontloader or other jacking device, it is the structural foundation of a unit load which allow
20、s handling andstorage efficiencies：p pallet32. Processing speed of an operation in terms of the amount of output it produces under normal operatingconditions in a set period of time (usually one hour)：t throughput volume33. Value given up as a result of not taking certain action：o opportunity c cost
21、34. An event that causes inventory to be exhausted, reorder points are often specified in such a way as toreduce the likelihood of this event during replenishment, due to the vendors lead time, which causeinterruptions to sales or deliveries：s stockout35. A document issued by a carrier to a shipper,
22、 listing and acknowledging receipt of goods for transport andspecifying terms of delivery：b bill o ofl lading36. The decline of the production cost per unit of output (average cost) as the volume of output increases ：s scalee economy37. One to whom a carrier may lawfully make delivery in accordance
23、with his contract of carriage：c contractcarrier38. A practice in logistics of unloading material from an incoming semi-trailer truck or railroad car andloading these materials directly into outbound trucks, trailers, or rail cars, with little or no storage inbetween：c cross-docking39. Average quanti
24、ty of cargo and passengers that can pass through a port on a daily basis from arrival at theport to loading onto a vehicle, or from the discharge from a vehicle expressed in measurement tons, shorttons, or passengers：t throughput volume40. The management of goods and materials which are arriving at
25、your business premises：i inboundl logistic41. Giving up advantage in order to gain another: for example, this may be realized by taking a financial lossin order to gain a tax deduction that will lower total tax liability：t trade-off42. A measure of the uncertainty in carrier performance: the usual d
26、ifferences that occur between shipmentsby various modes：v variability43. Process of dividing the market according to similarities that exist among the various subgroups withinthe market, the similarities may be common characteristics or common needs and desires ：mmarkets segmentation44. The time fro
27、m the moment the customer places an order (the moment you learn ofthe requirement) tothe moment it is received by the customer：l leadt time1、a measure of uncertainty in carrier performance : the usual differences that occur between shipments byvarious modes :variability2、 process of dividing the mar
28、ket according to similarities that exist among the various subgroups（亚组）within the market:market segmentation.3、The time from the moment the customer places an order (the moment you learn of the requirement) to themoment it is received by the customer: lead time3物流英语4、 one to whom a carrier may lawf
29、ully make deliveryin accordance with（与什么一致） his contract ofcarriage.:consignee（收件人）.5、a person or company that organizes shipments for individuals or other companies and may also act as acarrier:freight forwarder（货运代理人）6、The process of contracting a business function to someone else, involves the co
30、ntracting out of a businessfunction commonly one previously performed in-house to an external provider.: outsourcing7、a production strategy that strives to improve a business return on investment by reducingin processinventory and associated carrying costs; also called the Toyota Production System .
31、Just in time8. Practice of using external organizations to execute （执行） logistics activities that have traditionally beenperformed within an organization itself:third part logistics9.Economic principle that as the volume of production increases, the cost of producing each unit decreases,therefore, b
32、uilding a large factory will be more efficient than a small factory because the large factory willbe able to produce more units at a lower cost per unit than the smaller factory: economies of scale （规模经济）10. the acquisition（获得物） of goods or services:procurement（采购）11.some functions of warehousing in
33、cludeconsolidation（合并）, product mixing forcustomer orders , protection against contingencies（不可预见的）12. Responsiveness（响应能力） is an important aspect of customer service in logistics13.JIT system is designed to manage lead time and to eliminate waste14. Warehousing can allow a firm to consolidate（巩固） s
34、maller shipment into a large shipment, withsignificant transportation savings.15. Order processing, billing and invoicing（开发票） , product returns and claims handling are all typicalexamples（典型事例） of customer service.16. The main function ofpallet is to 17. A stockout(缺货), or out-of-stock (OOS) event
35、is an event that causesinventorytobe exhausted. Reorderpoints are often specified in such a way as to reduce the likelihood of stockouts during replenishment, due tothe vendors lead time, which cause interruptions to sales or deliveries.18. Adocumentissuedbyacarrier to a shipper, listing and acknowl
36、edging receipt of goods for transport andspecifying terms of deliverybill of ladingPART 4.SHORT ASNWER QUEESTIONS 5*4=201、what are the components of JIT systems?Zero inventoryzero defects（零缺陷）Short lead timesmall and frequent replenishment2、Give an example of both dependent demand（独立需求） and independ
37、ent demand（非独立需求）4物流英语Automobiles（汽车） ,tires（轮胎）;Computer,keyboard3. state some inventory-related costs:Capital.Storage spaceInventory serviceInventory risks4、 what are the three stock location criteria（标准）?PopularityUnit size（产品尺寸）Cube（立方）5、 state 3 principles in warehouse designOne-story facility
38、,minimize aisle（通道） space ,efficient materials-handling equipmentand so on6、state 3 principles of material handling.1)2)3)4)gravity principle;automation principle;space utilization principle;standardization principle.7、Which operations have a great impact on the warehouse layout and design（布局设计）?mov
39、ementandstorage（移动和仓储）8、 state 4 dimensions of material handling（物料运输）TimeSpaceQuantityMovement9、 which 4 categories（分类） can freight carriers fall into ?CommonPrivateExempt（免税的）contract10、 which factors affect the rates of transportation?DistanceVolume or weight of the shipmentCost or value of the s
40、ervice11、3 forms of physical inventoriesRaw materialsWork-in processFinished goods1. State 4 dimensions of materials handling2. Which 4 categories can freight carriers fall into3. Which factors affect the rates of transportation4. What are the 3 forms of physical inventories5. State some inventory-r
41、elated costs6. Give an example of both dependent demand and independent demand7. What are the 4 components of JIT systems / what are the 4 elements underpinning the JIT concept8. Which operations have a great impact on the warehouse layout and design9. What are the 3 stock location criteria10. List
42、at least 3 principles in warehouse design5物流英语Review for logistic EnglishReview for logistic EnglishTopic 2: order management & Customer ServiceTopic 2: order management & Customer Servicelearning pointslearning pointsTo have a working knowledge of order management and customer service in logistics;
43、To describe how a company processes the incoming orders and thefour elementsfour elements of the of the order cycleorder cycle; ;To discussthe major elements comprisingthe major elements comprising logistics customer service logistics customer service;To explainhow the customer service is measuredho
44、w the customer service is measured.*Order Management(*Order Management( Page 23-24)How a firm handles incoming orders the activities that take place in the period b/t the time a firmreceives an order and the time a warehouse is notified to ship the goods to fill that order an importantcomponent of a
45、 firmsManagement Information SystemManagement Information System (MISMIS).Order CycleOrder CycleOrder placementOrder placement（订单生成）（订单生成） increasing use of Internet-facilitated ordering such as e-marketplace,extranets（外联网） and email while the use of EDI and phone/fax to place orders is decliningOrd
46、er processingOrder processing （订单处理）（订单处理） checking customer credit, transferring information to sales records,sending the order to the inventory and shipping area, preparing shipping documentsOrder preparationOrder preparation （订单准备）（订单准备） preparing orders for shipment with the help of real-time in
47、formationreal-time informationsystemssystems（实时信息系统）（实时信息系统）Order shipmentOrder shipment （订单装运（订单装运） Internet-based information system has made it possible for customersto track and tracetrack and trace shipments（跟踪和追踪货物）Customer ServiceCustomer Service (Page 24-28)3 principal ways to define custome
48、r service: Customers service as an activity Customers service as performance measures Customers service as a philosophy（哲理）6物流英语DefinitionDefinition(Page 25)Customer service is a process of providing competitive advantage and adding benefits to the supply chainin order to maximize the total value to
49、 the ultimate（最终的）customer.Dimensions of Customer ServiceDimensions of Customer Service (Page 26)1)Time, 及时性2)Dependability / reliability,可靠性3)Communication,沟通4)Convenience 便利 TimeTime order cycle time; lead timelead time; replenishmentreplenishment time; Dependability / reliabilityDependability / r
50、eliability It is possible for customers to minimize the inventory levelif lead time isfixed. There is no need for s safety stockafety stockto guard against stockoutsstockouts resulting from fluctuating（波动的）lead time. unsafe delivery inventoryinventory carryingcarrying costscosts, failing just-in-tim