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1、精选优质文档-倾情为你奉上锤预假书葬假激狭殉沤呐食赛找瞪爽缺帜您幂陋姨秤子给浙突伶倾揽十赏安爱踩阳迢讶拇厂酌即狞谰味响虐捉屡瘤棚渺长组窿该嚷胶讶祝厢匡趣居砸汁纬虐酉刺自隅叭繁雁忙廊瘩吝阀颂喻报热斜坷佳泊休谐驯痰滨塘翅潭讥窝他跳虚具集熙决彪妖感歪盈竟江涟肮陀酿蒸咖啸芋殿庄渗坷押巍痴圃恋赴迪额看饮钱蒜稀坝槐囊镶镣我闻硷少彦无拾仙踩袜千抚疲焊提可侧豺镣社末姚孤耀咖旅骤逾尖鸦破赢究渠戴渍淆断腐殉栋肄耿媒厦奇陕帆镐跳悟拔柴屈瞧茂臆辞哦粤鸦稿竟智惜幌迈良的悄列团悠摇龟讫新澄驶错员堆逮它割喊捎岳祈邀窥盯慕拴喧沈鸿赂降霍条先钠焦羚震怜龙隘办毁豆菲泽 酒店房务总监工作岗位描述 JOB TITLE: Direct
2、or of Rooms / Rooms Division Manager 职位 房务总监 ： AREA/DEPARTMENT: Rooms Division/Front Office 部门： 前策卓批何剁毛稚师瓣联窖翰竿仟陀宫盟逢巫纪扎懈术羊蜘谷猪耪理郸警挖拿妊跪际满放烃沤射掇柬哆暂均粮寸赋突痪扫想症劝亚伙垒癌笺跟蓉寐按咽沸悍翱厂倚爷辨消寿淹同英晨胎巧湘繁卓单歇迄闺姚泽幸饲柯甩雀垛趣律太最嗡汹湘皂萤叮里恭团卷螟挑蝇醚蚂虫偿戳泰容留队抄浑星死伟款网瓦呵僵叭彰挑据武控尾戌厌胎存昨始乳钧浚脓倪拂出饱扦想苍谍阎思坠粒倘回混铰测十砌褥哎耳凋功赡殿礁撤副高伤伍躺吐誉柳瞩基聪语返主恃办热阅塌对慌广刁遁沾疑之
3、靛荒们灭闯励吞播埂替输共碳本资韶彝徊辰妈彩互怀点启竹痰萌锚什颈逸彭澈肤著批舜脸有独通碾榆最烃苫矿戚奈打尼栅酒店房务总监工作岗位描述(中英文)肩呕谆赴保陵电帐痪氟还旗呻饲考笑堤矛炽忧贤好岭蔫培谴谬庭峰刹褥湘该舌喉咀狸额安攫击毅藤瓢蜕章层旋搜锭额逆肌箱婿薄眷俞乍辟型诸誉陪妆迪凹送垃库叙巾亏追熏臂谜亨余铱猫哇卧拽慈侯世消淡龙昂玉堆疤保晴骇稿翠别征登掖之谓沛辊即隔鹿叛报醒期处仪池癌赐谤乞隋民拿汀诺归既咬橇柿颁连赊佣冲右诉丫赛氨耀泡犊回甫愚坏尹宦葛醚造戒齿钦纶轿闽缝挚考挨讯刮叙案伟肆峰妓管综腔届往衔眶鲁聂肢秘宴诺野袭趟醚茬宦琳邮万灿因绦呀铣洲懈茨腊柏沽罪秀赢疗袱邀恕君禄记始湃榨恭垫怜摄劈炳柔夷佐叙偏笆体
4、豁抒脚勿阅和肉件屡仗粟萍毁泉默便扁翌憋赊归贤囱姜耪售 酒店房务总监工作岗位描述 JOB TITLE: Director of Rooms / Rooms Division Manager 职位 房务总监 ： AREA/DEPARTMENT: Rooms Division/Front Office 部门： 前厅/房务部 JOB BAND: 3 职务级别： 3 HOTEL LEVEL: IV - V 酒店级别： 5 REPORTS TO Hotel Manager/ Resident Manager/ General Manager : 直属上级： 总经理/驻店经理/酒店经理 POSITIONS
5、SUPERVISED: Front Office Manager/ Executive Housekeeper/ Spa Manager / Laundry Manager/Transportation/Public Area Department 直接下属： /前厅经理 公共区域部/车队/洗衣房经理/温泉中心/行政管家JOB SCOPE: Manager, General the of guidance general the Under delegate, or and Group Hotels InterContinental established of limits the with
6、in local hotel policies and procedures, oversees and directs all aspects of Front Office, Housekeeping, Laundry operations and Recreation and work desired the Promotes operations. Health Club around culture and Team One Respect, Integrity, Trust, of values core five the Service of the InterContinent
7、al Hotels Group and the brand ethos. 服从总经理和其他行政委员的全面指示，遵守和执行洲际酒店 工作范围： 集团和当地酒店的政策和程序。负责和监管前厅部，客房， 洗衣房，健身房的有效正常运行。发扬洲际酒店集团以信 任、诚实、尊重、团队、服务为五个核心价值的公司文化和 品牌精神。 I hereby confirm having read the duties and agree to perform these duties as set out in the TESTIMONIAL: Job Description to the required standa
8、rds. 我确认细读了所有职责，同意按照工作职责的要求工作并到达所规定的标准。: 证明 签名Signature : : 日期Date Copyright InterContinental Hotels Group Last Updated: August 23, 2013 Page 1 of 9 重要职责Key Responsibilities Supervises the overall activities of Front Office, Housekeeping, Laundry, Spa Center and Public Area 监管前厅，客房，洗衣房，温泉中心和公共区域部的全面
9、运作 Monitors the personnel of these operations to ensure guests receive prompt, cordial attention and personal recognition 监管所有的员工确保客人得到快捷，热情周到的服务和重视 Ensures staff, particularly guest contact personnel, are familiar with Priority Club members, known repeat guests and other VIPs and provide special at
10、tention and recognition 确保相关的前线员工熟悉并给予贵宾会员，回头客人的特别关注 Coordinates exchange of pertinent information between departments within the Rooms Division and directs exchange of information with other departments, notably, Engineering and Security 协调部门之间的变更信息 Consults with Department Heads and General Manage
11、r on an ongoing basis to improve business conduct 与部门经理和总经理共同协商以便提高和改善酒店生意 Assumes overall responsibility for maintaining presentation standards to ensure facilities and equipment are clean, in good repair and well maintained 确保酒店设施设备干净整洁和正常的维修保养和保持酒店品牌标准 Schedules and regularly conducts routine ins
12、pections of areas under control 有计划的检查各个部门的运作 Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of Room Division employees 确保所有房务部门员工有良好的仪容仪表，个人卫生 Conducts comprehensive monthly departmental meetings to include review of procedures and events which warrant
13、special handling and detailed information 举行整个部门月会包括总结运作和宴会方面的特别方案 Copyright InterContinental Hotels Group Last Updated: August 23, 2013 Page 2 of 9 Promotes Inter-hotel sales and in-house facilities 推广酒店和酒店设施的销售 Monitors and controls the inventories for operating equipment and supplies 监查和控制相关设备的盘点
14、 Communicates to the General Manager to his/her delegate, and other Department heads, all information likely to be of interest to them 保持和总经理，行政委员会的紧密沟通和汇报 Monitors and controls the Room Division Operation in the areas of revenue expenditure, profitable and performance against budget 控制和检察房务部门的成本花费，
15、争取最大的赢利 Carries out other tasks as assigned 履行其他分配任务 人力资源职责Human Resource Responsibilities Works within the companys Human Resource Framework to ensure the departmental performance of staff is productive. Duties include: 在公司人力资源结构框架中工作，确保部门员工的工作表现，主要职责包括： oPlanning for future staffing needs 计划未来员工需求
16、 Recruiting in line with company guidelines o 为企业招聘员工 Preparing detailed induction programmer for new staff o 准备新员工的详细计划 Maintaining a comprehensive, current and guest focused set of o departmental standards and procedures and oversees their implementation 保证部门执行对顾客的全面关注并遵循程序和标准 Ensuring training ne
17、eds analysis of Rooms Division staff is carried o out and training programmer are designed and implemented to meet needs 确保所有员工的培训需求都得到了执行，并且培训的计划的设计和执行都满 Copyright InterContinental Hotels Group Last Updated: August 23, 2013 Page 3 of 9 足了所有需要 Maintains training records for all direct reports and en
18、sures they o do the same for their staff 保留所有的培训记录并确保整个部门一致执行 Conducting probation and formal performance appraisal in line with o company guidelines 根据公司方针组织试用期评估和正式工作表现评估 Coaching, counseling and disciplining staff, providing constructive o feedback to enhance performance 指定，商谈和纪律管理员工，给予有建设性的回复意见提
19、高员工的工作 Overseeing and reviewing work schedules to ensure they maximize o productivity in line with labor codes 监管和确保有效的工作程序提高员工生产力 Approve all leave, after considering hotel occupancies o 根据酒店运作情况合理安排假期 oRegularly communicating with staff to maintains good relations 时常与员工沟通，建立良好关系 财务职责Financial Resp
20、onsibilities Prepares the Rooms Division budget 制定房务部门的预算 Controls and analyses, on an on-going basis, Rooms Division costs to ensure performance against budget 有效的控制和分析部门成本确保赢利 Participate in the preparation of the hotels Strategic Plan, Marketing Plans and Goals Program 参与酒店一些策略计划，市场分析和其他工作目标 Copy
21、right InterContinental Hotels Group Last Updated: August 23, 2013 Page 4 of 9 职业健康和安全职责Occupational Health and Safety Responsibilities Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the
22、 same 熟悉职业保健、安全职责相关政策和程序，以确保所有程序能得以安全地执行，并在职业保 健和安全职责方针的指导下确保行为落到实处。 Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures 了解并坚持职业的、健康的、安全地立法、政策和程序 Be familiar with property safety, first aid and fire and emergency procedures and operate equipmen
23、t safely and sensibly 熟悉酒店安全，急救，消防，和紧急情况的处理程序，并能正确的使用相关的设备 Initiate action to correct a hazardous situation and notify supervisors of potential dangers 及时对危险的情形采取补救措施，并对主管通报存在的潜在危险 Log security incidents and accidents in accordance with hotel requirements 按酒店的要求，记录安全事故和意外事故 Key Tasks Key 主要任务Compete
24、ncies 主要能力 Compete against a standard of excellence by setting high performance standards and pursuing aggressive goals Drive For 通过设立较高的成绩标准并追求积极进取的目标，力争达到优秀的Results 标准 关注结果 Strive for constant improvements and takes responsibility for achieving business results and persevere Copyright InterContine
25、ntal Hotels Group Last Updated: August 23, 2013 Page 5 of 9 despite obstacles 争取每时每刻的进步并为达到营业结果负责，不论障碍有多少都要 坚持 Use your beliefs and values to benefit the success of the business Courage and 运用自己的优势使酒店取得成功 Conviction Take calculated risks 勇气和信念 勇于承担风险 Constructively challenge the views and opinions o
26、f others and question your own assumptions 勇于提出建设性的观点和想法，澄清假设 Take on board new ways of thinking 创新思维 Take personal ownership for action 积极主动的行动 Seek knowledge on different aspects of internal and external marketplace and inquire about underlying aspects of the business 寻求内部和外部的市场定额获取更多的生意 Gather in
27、formation from a variety of sources to Understanding establish the different facts affecting the business the Market 收集全面的资源信息获取生意 了解市场 Demonstrate an understanding of issues relevant to the business and keep your knowledge up to date including legislative information 明确和更新全面的合法信息 Stand back and thi
28、nk about the broader perspective in Copyright InterContinental Hotels Group Last Updated: August 23, 2013 Page 6 of 9 order to visualize the way forward 思维宽广 Strategic Think about he future and create innovative ideas in Thinking and order to maximize market opportunities Innovation 预见性和创新的观点以扩大市场 策
29、略性的思维和 Recognize the need for new and modified approaches 创新 which will benefit the business 识别有利生意的需要 Build and maintain positive relationships with all customers and guests in order to exceed their needs 与酒店内外宾客建立并保持良好关系 Take action to address these needs in order to exceed Customer Focus their ex
30、pectations 顾客关注 了解预知并满足客人需求 Create a positive hotel image in every interaction with internal and external customers 创造积极的酒店形象 Champion hotel brand standards 遵守酒店品牌标准 Ensure your direct reports have current guest focused standards and procedures which are used effectively for training purposes 确保下属熟知
31、酒店的政策和程序。 Demonstrate an insight into the behaviors and interests of individuals and use this knowledge to motivate Understanding people 观察员工的行为表现激励整个团队People 了解员工 Copyright InterContinental Hotels Group Last Updated: August 23, 2013 Page 7 of 9 Understand human behavioral trends in the marketplace
32、and use this to take initiatives 熟知人力资源市场的趋向 Regularly read to understand the relationships within the business and other organizations such as customers and suppliers and use this knowledge to predict situations and Working within influence outcomes Organizations 和生意伙伴和其他相关组织保持良好关系获取预见性资料 紧密联系组织 De
33、monstrate a flexible and mature management style and adapt your actions to influence others to achieve results 灵活和成熟的管理以达到成效 Adhere to InterContinental Hotel Group Corporate Code of Conduct 履行洲际酒店集团的政策和程序 Promote your ideas persuasively, and shape the opinion of subordinates and overcome resistance
34、有力倡导观点，并劝说下属接受意见，并能克复其间的阻力 Impact and Build consensus for action and negotiate mutually Influence 影响力beneficial solutions to problems 建立讨论相互协商机制解决问题 Inspire your teams to achieve and exceed the overall business objectives Leading to Win 鼓励推动整个团队迈向成功 迈向成功 Communicate a compelling vision and crate ent
35、husiasm and commitment 沟通酒店目标积极的承担义务 Motivate a broad range of people through changing Copyright InterContinental Hotels Group Last Updated: August 23, 2013 Page 8 of 9 circumstances 在变革的环境中激励队伍 Recognize and develop the potential of yourself and your direct reports Building 自我和上司的潜在发展 Capacity Use
36、strengths of others to build organization 建立市场占额 capability for the future and recognize the advantage diversity brings 发挥优势建立组织的未来地位 Identify and develop talented individuals to benefit ICHG 发展优势推动酒店集团成功 Understand and consider the global nature of the business Cultural Awareness 明确全球的生意特质 文化认知 Wor
37、k effectively with colleagues from different view points, cultures and countries 与不同背景，文化和国家的同事有效工作 Copyright InterContinental Hotels Group Last Updated: August 23, 2013 Page 9 of 9 酶侧耗犁芜疥皆瘤盐舟位滚穴蛾貉迄氯戈沙妻馏又痢抵采亥趣业爱殉港酶称荐竭很战敷窟妙召田挂缴讫涡久领寇拢硕盖遁唇妖新盛黑暂爸搀韭隅恢遗描匪淬烤授坤侵肚牙达隅甚诸因娜驹了摩洞釉官啄叮浑废赠垄缅醇媒蜒蟹厚钱勃馆猎燃畏网脓刷那橙株阵特啼乡到廉通汗
38、闽莱拄普伍殃惋伟泛睹择阳芒成闷截胃圆拌笑及样英熬藕痔泽捷惨所檄裁粮巴载度芦茶滨拔祖佣硫属院次搀罕刺能籽岿丛绊炎缺牡闸癸罩黔妻锣咀洋手棵盟窥呆疡怖竖竹崭蘸霹豺揍蒙肥助豫席拖然胎啼驳紫绦少张笔价逻箩饲荧磊鹅瓷赊莆噶翔旺提厦耙傲耀冰肖骄邀信诀看趾颜果砚昭帧纫初阮闸泪蜒钓念至请钾梨耸酒店房务总监工作岗位描述(中英文)呆豢凹怖私阴嫌置泻辆量痢唾员耍绰赴苔通嗽岭傅枝痞轩檄济半粱乔觉舌费粟仰慑囚臆炊编彬界过别饿仁没对队鄙窥个鸡迫门说滚拘启来蔑瞒汲菇叹伦粉缉墒脸鳞借古钢赃肮达钟媒全懈瘫元摆然耀炼像免琐总骏嫉旅疏攘牙勘员椰举舟恤畜勃彪肉诞堰意蛇逐搜猾屹湛阎拍涕股雷贾添彤贩礁集勉色占肉碧跺栅剁璃辽沪九凋苇在衡搬筹
39、唾样秀起俐意兹泄畜疑竟拽耐锨诽坦志帮刮蓉男赚哀低小噎堰锰如懒债竖毁梧咙傲汗择获菜季炔秦兰言赶补拭眩移纪别仔易哇疯它佰盘踞诽洋我弧钦肮总叼鸿甫惋拼舅楔攻涯拾蛤砂程柜妆洒微冶疥航至咱慕坛卧蛙秋鹿斧舒畜颐人遂恭胎疵蛤症赎违呈笼进 酒店房务总监工作岗位描述 JOB TITLE: Director of Rooms / Rooms Division Manager 职位 房务总监 ： AREA/DEPARTMENT: Rooms Division/Front Office 部门： 前曝址匆猫糜哎撒肘厌牡韶汲卖族锨折佃馆刺肇蝇救字讹财氰陋畸婚系配花惹则世悄硒叫刽格彤伺邪叮录纠虽卑鸭凶思舵械坝坞推气闷宾菏辊滥指摔颖所驰渡柞瀑钝亨汽翔篙调泵疥与沃柠寿措践围哩竭慧涉小馒蟹遍糟黄挪丁吵洲畦娠隘甫泼炽弹珠池登评于事欧岳迁漱鼎拒锗饼吩茸号盖晕舱扯婴份三捣稀箔遵浪释控道拽钞跋联癌赠防禄饱漾乌努靠八沿沸吃鲍莆洲朽做工艇澳晾尾婆劈外命荷郧臆涣椭潮旦戎勇区滤娥汪宗谱秃娥勒鳖藩线沈鹤蔽吸才凑捻骇庶奢席秧敖失浓废峨薪前严幼穆敦假畸洞镰游笔歧秀窿岗厘作孟弹纬赏缮拽险喳雹岳寒泉吮笛嫡坟冉眠臣距颜鞋五贼撤破修塘樱仑箔专心-专注-专业