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1、高考英语投诉信作文写作技巧投诉信是人们在遇到一些不文明现象、所购商品质量差、售后服务不满意等情况下解决问题的一个方法。投诉信应包括三个方面的内容: （也就是说整封信就分为三段话完成）第一段：表明写信目的:投诉的内容第二段：投诉的具体原因;第三段：希望得到的结果。在语言方面,要注意把握分寸, 要公平、公正。 （常用语块和套用句式都要背）常用语块1.抱怨 complain about 2.表达不满 convey/express ones dissatisfaction3.忍受 put up with/bear4.对满意 be content/satisfied with5.糟糕的服务 poor s
2、ervice6.采取措施 take measures7.解决问题 deal with/solve the problem8.预防发生 prevent sth. from happening9.调査此次事件 investigate/look into the matter/incident10以粗鲁的方式 in a rude manner11.向道歉 make an apology to. sb./apologize to sb.12.出乎意料 out of ones expectation13.不用说 needless to say14.尽快 as soon as possible15.把某事
3、牢记在心 bear/ keep sth. in mind套用句式 1.我写信是投诉关于I am writing to complain about2.这几年我对你们们的服务都很满意但是我写信是表达关于的不满。I have been content/satisfied with your service for years but I am writing to express my dissatisfaction about3.有一些主要原因为什么我对不满意。首先,。更糟糕的是,。最后 3. There are some main reasons why I am not content wi
4、th At first. whats worse, Eventually4.我真诚地希望你能认真调查这件事情以及采取恰当的措施,防止类似事件再次发生。I sincerely hope that/It is my sincere hope that you will look into/investigate the matter /incident seriously and proper measures should be taken to prevent such an incident happening again.5.你若能尽快采取措施处理这个问题，我将感激不尽。I would a
5、ppreciate it very much if you could take measures to deal with/solve the problem as soon as possible.短文改错Dear Sir，Im writing to express my dissatisfaction about the mobile phone of dephone-s250 I bought in 20th Apr 2015 at Teemall. Ten days before that, it didnt ring or sent text messages. Then I to
6、ok them to the seller, but was told that the model had been sold out and I had to wait at least three month for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossibly to fix it without the right spare parts. I was so desperate on hear that. What can I
7、wait that long? Therefore, I sincerely hope you can send to me a new one of same model. I would greatly appreciate it if you could take measures to solve the problem as soon as possibleSincerely yoursBu Man作文训练：假定你是李华,上周六,你有一次不愉快的就餐经历,对餐厅的服务员态度非常不满意。于是你给该餐厅老板写一封投诉信。要点如下：1.问题:牛肉面有苍蝇,服务员态度粗鲁2.要求:餐厅赔礼道
8、歉。注意:1.词数100左右;2.可以适当增加细节,以使行文连贯;3.开头语和结束语已为你写好Dear Sir, Im a frequent customer in your restaurant._I look forward to a better service next time. Sincerely yoursLi Hua1.in+on具体到某一天用介词on2. before-+after根据句子的逻辑意义,应该是“十天后”,故用after3.sentsend与or前面的ring应保持一致。4.them+it指代所买的手机,应该是单数,故用代词it 5. month-months因为
9、是三个月,故用复数形式。6. impossibly impossible此处作表语,故用形容词。 7.hear- hearing介词on后应接动名词形式。8.WhatHow根据句意应该是“我怎么可以等那么久呢？”故用how。9.去掉send后的to因send是及物动词。 10.在same前加the因 the same属于固定搭配。Dear Sir,I am a frequent customer in your restaurant. I have been pleased with your excellent service for years but now I m writing to
10、 express my dissatisfaction about the poor service of your waiters.Last Saturday, I went to your restaurant to have lunch but I had an awful experience. When having beef noodles, I suddenly found there were two flies in them, which disgusted me a lot. So I asked the waiter to change another dish. Ou
11、t of my expectation, he didnt change it but said in a rude manner that he was too busy to solve the problem. Needless to say, such a way of treating customersis unacceptable.Its my sincere hope that you can investigate the matter seriously and make a formal apology to me.I Look forward to a better service next time.Sincerely yoursLi Hua