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1、精选优质文档-倾情为你奉上Vocabulary and Phrases:department store 百货商店 shopping mall 购物广场 supermarket 超市 grocery store 食品杂货店 convenience shop 便利店 pharmacy 药房post office 邮局 barber shop/ hair dressing shop理发店 butchers shop肉店 open market 露天市场 charity shop 慈善商店 antique shop 古董商店souvenir shop 纪念品商店 gift shop 礼品店caf o
2、r restaurant 餐厅/饭店 cinema 电影院theatre 剧院 toy shop 玩具店bar/ lounge bar 酒吧/休闲式高级酒吧 take away shop 外卖食品商店drinks shop 酒品专卖店 book and stationery shop 书籍、文具店sports shop 体育运动商店 bakery shop 面包店/糕点店digital shop 数码商店 music shop 唱片行recreation centre/ground娱乐中心/娱乐场 amusement park/ fun fair 游乐园/游乐场outlet 廉价经销店/专营店
3、 tax free shop 免税商店(shop/sales) assistant 售货员 shop manager 商店经理supervisor 领班 regional manager 区域经理 counter 柜台 till 收银机 discount 打折 % off 打几折on sale 特价销售/大减价 special offer 特别优惠 clearance sale 清仓大甩卖 bargain 便宜货/讲价voucher/coupon 优惠券 buy one get one free买一赠一cash 现金 credit card 信用卡 debit card 借记卡 solo ca
4、rd / switch card功能单一的卡pay in cash 用现金付款 pay by card 用卡付款cash only lane 只付现金的付帐通道 customer service 顾客服务 complaint 投诉 online shopping 网络购物 return/refund 退货exchange 货物调换 fitting room 试衣间 try on clothes 试装 mens wear 男装部 womens wear 女装部maternity department 孕妇服装部 kids wear/childrens garments 童装部makeup dep
5、artment/section 化妆品部 alcohol free 无酒精fragrance free 无香料/无香精 perfume/eau de toilette 香水find the right size 找到合适的尺寸 go with 与相配digital camera 数码相机 laptop 笔记本电脑cable 电话线/网线 modem 调制解调器speaker 音箱/喇叭 U disk u盘expressions:1店主或店员的常用语： What can I do for you Can(May)I help you Is there anything I can do for
6、you May(Can) I do something for you Are you all right there? （其实就是在问你需要帮助吗？） (Do) you need any help? Which shirt(pen，meal, one) do you like What size(color、kind)do you want How many do you want Do you like this size(color、kind) is (are) over there Is this(Are these）all right? What about these(those)
7、 What else would you like Would you like a bag? 需要袋子装吗？ Thats altogether pounds/dollars.Are you paying in cash or by card? How are you going to pay?Do you need any cash back?Thanks you for shopping at2顾客常用语：Im just looking. 我只是随便看看。 Can you show me I would like(want) some Have you got any Im looking
8、 for Any suggestions? How much is it (are they) How much do you ask for it(them) What does it come to 一共多少钱？ Thats too much expensive It there any discount? May I have a look at it(them) Can/May I try it(them)on Where is the fitting room?I dont think this one will fit me/go with my skin.What time do
9、 you open/close?Im looking for a gift for my friend.Please wrap this for me.OK. Ill take one of them please.Im just looking. This is a great response to Can I help you find anything? if you are not sure what you want to buy.Where are your fitting rooms? Ask the salesperson this question if you want
10、to try on that outfit before you buy it. In the UK, though, you might want to ask for the changing rooms.Does this come in other colors? Not everybody likes plain old black and white. Ask a salesperson this if youve found something you really like, but want it in a different color.Do you have this i
11、n other sizes? Youve found the perfect holiday outfit. if only they had your size! Ask this to a shop assistant, and he or she may be able to locate one thats the perfect fit.Do you have any of these in stock? You see it in the display, but you cant find it in the store! Dont panic. Ask an assistant
12、 if there are any left in stock. Maybe there are some hiding in the storage room.Can I put this on hold? Not sure if youve found the perfect gift? Just ask the sales assistants to put it on hold, and they will put the item aside for you for one or two days. That way, it cant disappear as you continu
13、e your search.Id like a gift receipt for this. Upon your request, most stores provide a gift receipt, which does not list any prices. So, just in case your friend decides that gift of yours isnt so perfect after all, he or she can exchange or return it without a problem. But, if not, theyll never kn
14、ow how much you paid!Can I get a price check for this? Cant find a price tag on the item youre looking at? Ask the cashier this question, and he or she will check the price for you.Whats your return policy? Before you buy that gift, make sure you know whether or not it can be returned or exchanged b
15、y asking the cashier this question.Do you provide gift-wrapping? No time to wrap your gifts? No worries! Many stores provide gift-wrapping services to their customers, especially during the busy holiday season.Im just looking.如果你还不知道你想买什么，这是对Can I help you find anything?最佳回答。Where are your fitting r
16、ooms?如果在你买下衣服之前想试穿的话向售货员提这个问题。 然而在英国，你可以要问的是changing rooms。Does this come in other colors?不是每个人都喜欢朴素陈旧的黑色白色的。如果你发现你很喜欢某件商品，但想要不同的颜色，就问售货员以上的问题。Do you have this in other sizes?你找到了绝佳的假日服装。只要他们有你的尺码！象以上那样问售货员，他或她就有可能向你提供最合适的着装。Do you have any of these in stock?你看到橱窗中有，但是商店中区却没有这种商品！不要怕。去问营业员是否有left in
17、 stock。可能储藏室还有些呢。Can I put this on hold?不确定你是否找到了最好的礼物？只要让售货员put it on hold，那么他们会将商品为你保留一到两天。那样的话，在你继续到处看看的时候不那件商品不至于马上消失。Id like a gift receipt for this.根据你的要求，大多数的商店提供一张gift receipt，上面没有任何的价钱。因此，如果你的朋友觉得你的礼物不合适，他或她可以随时调换。但是，如果不这样的话，他们将永远不知道你付了多少钱！Can I get a price check for this?找不到你看的商品的价格？那就问售货员
18、这个问题，他或她会为你查价格。Whats your return policy?在你买礼物之前，要问清楚售货员你买的东西可不可以退或怎样可以换。Do you provide gift-wrapping?没有时间为你买的礼物包装？别急！许多商店为他们的顾客特别是在繁忙的假日期间提供包装服务。Cultural informationpersonal shopping： 大型百货商店会提供给有特殊要求的顾客私人购物服务，对个人进行特殊咨询和建议服务。delivery service： 大超市为顾客提供的免费或有偿的送货上门服务，大部分是超过50镑会免费送货上门。cash back：大超市提供的一项服
19、务，如果是用卡付钱，应顾客要求可以从其卡中为顾客取出若干现金（Cash back is just a way of obtaining money, equivalent to using a cash machine.）VAT (value added tax) refund: If you buy some expensive goods less than 3 months before you leave the UK, you may be able to reclaim VAT (value added tax). The usual rate of VAT in the UK i
20、s 17.5%. 机场有退税处。当然其他国家都有VAT refund。refund & exchange policy: 欧美国家的商店超市等都有的退货或换货的规定。各个店期限各不相同。除了食品，大部分商品没有重大损坏，几乎都可以无条件退货，当然你可以说明理由或者直接说不喜欢。但你必须保留发票，如果当时用的是卡付的钱，退货的时候也要带着当时用的那张卡。Size: S (small), M (medium), L (large), XL (extra large), XXL (extra extra large) 但更多的，英国惯用size 6、8、10、12、14、16、18、20来表示衣裤和鞋子，欧洲大陆惯用size 32、34、36、38、40、42等。专心-专注-专业