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1、TapescriptUnit 1 Applying for a Job II. Listening Task 1.Recruitment When a company needs to recruit or employ new people, it may decide to advertise the job or position in the appointments section of a newspaper or on the Internet. People who are interested can then apply for the job by sending in
2、a letter of application or cover letter and a curriculum vitae (CV) or r sum containing details of their education and experience. A company may also ask candidates to complete a standard application form . The company s Human Resource Department or Personnel Department will then select the most sui
3、table applications and prepare a short list of candidates or applicants, who are invited to attend an interview. 2.Some Common Aspects of Job Interviewing Job interviews are all about making the best matches. Both the company and the job-seeker want to determine if there is a correct fit between the
4、m. Job-seekers going on job interviews can basically expect one of two styles of interviewing, the traditional job interview and the behavioral interview. While the styles differ, there are some basic activities job-seekers need to do both before and after the interview in order to succeed. Preparin
5、g and Researching : Job-seekers must spend time before the interview conducting research on the type of job, company, and industry they are interviewing. Your knowledge of these factors is critical to your success. Anticipating Questions and Preparing Answers: Although the types of questions differ
6、depending on the interviewing style, job-seekers must plan and be prepared for the typical types of questions. You should not memorize answers, but script specific responses so that you will be able to remember more details when asked about the question in the interview. You should also have several
7、 questions ready to ask the interviewer. Follow-Up : It is amazing how many job-seekers skip this crucial step. You must immediately write a thank-you note to each person who interviewed you. Not only is this letter part of professional etiquette, but it is often time to reinforce a concept or skill
8、 that you have and that the employer desires in the person they will be hiring. 精品资料 - - - 欢迎下载 - - - - - - - - - - - 欢迎下载 名师归纳 - - - - - - - - - -第 1 页，共 26 页 - - - - - - - - - - 3.Traditional Interview and Behavioral Interview The traditional job interview uses broad-based questions such as, “ why
9、 do you want to work for this company,” and “ tell me about your strengths and weaknesses.” Interviewing success is more often based on the ability of the job-seeker to communicate than on the truthfulness or content of their answers. Employers are looking for the answer to three questions: does the
10、 job-seeker have the skills and abilities to perform the job; does the job-seeker possess the enthusiasm and work ethic that the employer expects; and will the job-seeker be a team player and fit into the organization. The behavioral job interview is based on the theory that past performance is the
11、best indicator of future behavior, and uses questions that probe specific past behaviors, such as: “ tell me about a time where you confronted an unexpected prob lem, ” “ tell me about an experience when you failed to achieve a goal,” and “ give me a specific example of a time when you managed sever
12、al projects at once.” Job-seekers need to prepare for these interviews by recalling scenarios that fit the various types of behavioral interviewing questions. Recent college grads with little work experience should focus on class projects and group situations that might lend themselves to these type
13、s of questions. Hobbies and volunteer work also might provide examples you could use. Job-seekers should frame their answers based on a four-part outline: (1) describe the situation, (2) discuss the actions you took, (3) relate the outcomes, and (4) specify what you learned from it. Unit 2 Business
14、Phone Calls II. Listening Task 1.How to Make Business Phone Calls Being good in your job requires a lot of hard work. It is about submitting the most comprehensive report, shining during business meetings, being able to meet your deadlines, and having good presentation skills. Equally important as t
15、hese competencies is your ability to conduct effective business phone calls. Phone calls can be very useful tools in developing your business. It s a communication process which can contribute a lot to your business if you know how to make every phone call work for your objectives. Here are some tip
16、s for making business phone calls. 1. Develop a professional greeting. Don t just say hello and jump into your telephone presentation without taking a breath or allowing the other party to participate. Your greeting should err on the side of formality. Begin with Mr., Mrs. or Ms, as in “ Good mornin
17、g, Mr. Smith.” Or “ Good evening, Mrs. Jones.” Everyone else says, “ Hello.” Be different. Be professional.2. Introduce yourself and your company. “ My name is John Smith with ABC Company. We re a local firm that specializes in helping businesses save money . ” Don t get too specific yet. Don t 精品资料
18、 - - - 欢迎下载 - - - - - - - - - - - 欢迎下载 名师归纳 - - - - - - - - - -第 2 页，共 26 页 - - - - - - - - - - mention your product. If you do, that allows the other party to say, “ Oh, we re happy with what we ve got. Thanks anyway,” and hang up. By keeping your introduction general, yet mentioning a benefit, you
19、 ll peak your prospect s curiosity and keep them on the line longer.3. Express gratitude. Always thank the potential client for allowing you a few moments in his busy day. Tell him that you won t waste a second of his time. “ I want to thank you for taking my call. This will only involve a moment of
20、 your time so you can get back to your busy schedule.” Don t say that you ll “ just take a moment. ” The feeling evoked by them hearing that you ll take anything from them will put them off. 4. State the purpose of your call.It s best if you can provide the purpose within a question. “ If we can sho
21、w you a way to improve the quality of your product at a lower cost, would you be int erested to know more” This is very likely to get a yes response. At this point, you re ready to start selling an opportunity to meet this person or get their permission to provide them with more information. You re
22、not selling your product yet you re selling what your product will do for him. 5. Schedule a meeting. Get a confirmation to meet, either in person or to the teleconference to get the information you need in order to give a solid presentation. If he s so interested that he wants to do it right then a
23、nd there, that s OK.6. If a face-to-face meeting is the most appropriate next step, use the alternate-of-choice questioning strategy. Offer him two times, “ Mr. Johnson, I can pop by your office at 2:15 . today to discuss this further. Or would 9:45 a.m. tomorrow better suit your schedule” You didn
24、t say, “ When can we meet ” When you use the alternate of choice, you take control of getting the appointment. And note: Asking for an off-hour gets you noticed. There s something about setting a meeting at an off-hour that says you re a salesperson who ll be punctual and respect your prospect s tim
25、e. Try it.7. Thank them for their time today and for the upcoming appointment. Reconfirm the date, time and location of the appointment. Ask for directions if you need them. Tell him how much preparation you ll do in order to make the best use of the time you ll share. Give him your contact informat
26、ion this way: “ If anything else comes to mind that I should be aware of prior to our meeting, please contact me at 88662688”.8. Follow up. If your meeting is more than a few days in the future, send a letter of confirmation immediately. If the meeting is tomorrow, send an e-mail confirmation. Keep
27、it short and upbeat. 2.Telephone Manners Although email and instant messaging are quickly becoming standard forms of office communication, the telephone still plays an important role in business. Just like a face-to-face meeting, telephone conversations are expected to follow certain rules of etique
28、tte to help make the experience pleasant and productive for all those involved. When making a business call, be sure to first identify yourself and your company. If you re routed 精品资料 - - - 欢迎下载 - - - - - - - - - - - 欢迎下载 名师归纳 - - - - - - - - - -第 3 页，共 26 页 - - - - - - - - - - to a receptionist or
29、operator, also include the name of the person you re trying to reach. A simple, “ Hello, this is Mark Robert from Pacific Edge International. May I speak to Mary Grand ” will do. Be prepared with one or two sentences explaining the purpose for your call. When you are connected with the person, state
30、 the purpose of your call and then be sure to ask if you are calling at a convenient time. This is one of the most overlooked areas of phone etiquette, and allows the person you re calling the opportunity to better address your needs at a later time. People make business phone calls for specific rea
31、sons. Very rarely do clients call just to catch up. Telephone calls usually lead to some action to be taken, so make sure your first vocal impression is a good one by trying to answer the phone as pleasantly and professionally as possible. Identify yours elf and your company when receiving an incomi
32、ng call. While it s not impolite to say, “ Pacific Edge International, Mar k Robert speaking,” it might be easier on the listener to say, “ Thank you for calling Pacific Edge International. This is Mar k Robert. How may I help you” Variations on this theme can convey your greeting quite effectively.
33、 If you work at a large corporation with many departments, it may also help to include your department or section name, “ This is Mar k Robert, accounts receivable. How may I help you” If you have to leave a message or voice mail for someone, make it short and to the point. Speak clearly and slowly
34、and leave your name, phone number, and a brief message. Say your name and number at the beginning and again at the end of the message, especially if you don t know the person you re calling. If the voice mail system allows you to play back your message, consider taking advantage of that feature to m
35、ake sure your message is clear and communicates your needs. Returning messages promp tly is always appreciated. It s customary to return telephone calls within 24 hours. If you cannot attend to the caller s needs within that time, briefly phone the person to say when you will be available. 3.Telepho
36、ne English A lot of people find it difficult to make phone calls in a foreign language and that s understandable. You can t see the person you are talking to, their voice might be unclear, and you might find it difficult to find the right words. One thing you can do to improve your telephone skills
37、is to learn some of the multi-word verbs that are commonly used in telephone conversations. Most of them are featured in this module. Hold on means “ wait ” and hang on means “ wait ”, too. Be careful not to confuse hang on with hang up! Hang up means “ finish the call by breaking the connection”in
38、other words: “ put the phone down.”Another phrasal verb with the same meaning as “ hang up ” is “ ring off”.The opposite of “ hang up” or “ ring off” is “ ring up” . If you ring somebody up, you make a phone call. And if you pick up the phone, (or pick the phone up) you answer a call when the phone
39、rings. 精品资料 - - - 欢迎下载 - - - - - - - - - - - 欢迎下载 名师归纳 - - - - - - - - - -第 4 页，共 26 页 - - - - - - - - - - If you are talking to a receptionist, secretary or switchboard operator, they may ask you to hang on while they put you through. “ Put through” means to connect your call to another telephone.
40、With this verb, the object (you, me, him, her, etc.) goes in the middle of the verb: put you through. But if you can t get through to the person you want to talk to, you might be able to leave a message asking them to call you back. “ Call back ” means to return a phone call. If you use an object (y
41、ou, me, him, her, etc.), it goes in the middle of the verb: call you back. Unit 3 At the Meeting II. Listening Task 1.Meetings Meetings are communicating with an audience in a format in which more than one individual come together to introduce, review, or decide something. Many people make fun of me
42、etings and say they are a waste of time but these are the places and times when a lot of decisions are made and business gets done. Meeting times and places have become more complicated as new technologies have emerged and become less expensive and more popular. As examples, teleconferences are now
43、a standard way to bring people in different places together for a meeting. Videoconferences are more expensive and require broadband connections and more expensive equipment, but their use is growing rapidly. The use of audio and video conferencing over the Internet is now growing quickly. Its lower
44、 price is attractive, but the lower quality can be a distraction. Usually someone calls a meeting, and other people check their calendars and attend if their schedule is free and they don t have a conflict or other prior commitment. A meeting place and meeting time are arranged, and an agenda or the
45、 goals of the meeting are set. Once these are established and agreed on, people prepare what they will need for the meeting, like graphs, or a PowerPoint presentation. The future of meetings is that they will happen anywhere you are, any time you are awake. Businesses now often have to make strategy
46、 and plan and take action quickly. To do this, the people involved have to come together in some form, review the situation, and make a decision. More and more, these people are in different places, and may even speak different languages. These are the challenges that modern meeting technologies nee
47、d to solve. Advances in compression and streaming technologies are allowing higher and higher quality audio and video transmission over the Internet, so many people believe small, affordable Internet meeting technologies are the future of meetings when people can t meet face to face.精品资料 - - - 欢迎下载
48、- - - - - - - - - - - 欢迎下载 名师归纳 - - - - - - - - - -第 5 页，共 26 页 - - - - - - - - - - 2.Why Have a Meeting Depending on your job, you may be involved in meetings once a week or several times a day. Many work teams, for example, function by meeting together formally and informally to discuss workplace
49、issues. Organizations use meetings to help co-ordinate activities involving a number of people or work groups. Meetings are used to negotiate sales, investigate problems, plan events, set up business arrangements, develop new procedures and so on. Community bodies and social clubs also have regular
50、meetings, so even your spare time can be taken up in this way. Meetings offer many benefits to an organization and its members. A well-run meeting encourages co-ordination people can keep up-to-date with developments and changes, which means better planning and co-operation between sections. Meeting