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1、精选优质文档-倾情为你奉上前台接待英语口语Check in入住A：Good morning, sir.Welcome to Golden Ocean Holiday Inn .May I help you?早上好，先生，欢迎光临金海洋假日酒店，请问有什么可以帮到您的？A: would you like single room or double room?请问您需要单人房还是双人房?B: I like a single room./I have a reservation for a single room我要一间单人房. /我订了一间的单人房。A：May I have your name,
2、sir, please?请问先生用什么名字预订？B：My friend help me the book，She used the name of zhang peng我那个叫张朋的朋友帮我预定的房间A：Just a moment , sir. Let me check the reservation for you. 请稍等先生，让我为您查找。A: May I have your passport.请把您的护照给我一下B：Yes.Here you are.当然, 给您.A：Thank you.Mr Zhao.Please sign here 谢谢，赵先生，请在这里签个名。B：Yes.好的。A
3、：Mr Zhao , How long would you like stay here?赵先生,请问您打算住多久？B：Just one night.只是一个晚上。A：Thank you. How would you like to pay the deposit? In cash or credit card?谢谢！请问押金是给现金或是刷卡呢?B：Credit card.信用卡。A：May I have your credit card ?可以借用您的卡吗？B：Yes.A：Thank you for your credit card. Sir.Please sign here,谢谢先生的信用
4、卡，请在这里签个名。B：Yes.好的。A：Mr Zhao,Your room number is 8385. This is your room key.Here you are.赵先生,您的房间在3楼8385，这是是您的房卡。给您.B：Thank you .谢谢。A：Enjoy your staying.祝您入住愉快！Check out 退房A：Good morning ,sir. May I help you ?早上好，先生，请问有什么可以为您效劳？B：I would like to check out.我想退房。A：May I have your room NO. sir?先生请问房号是
5、多少？B：RM8385房间号码是8385A：Please wait for a moment, I will call housekeeping to check your room . 服务员正在为您查房，请稍等！A：Thank you sir.This is your bill , total is 1000. Please sign here,谢谢！您好先生这是您的账单，共消费1000,请在这里签个名。A: In cash or credit card?是给现金或是刷卡呢?B：By credit card.信用卡。A：May I have your credit card. sir?先生
6、,请问可以借您的信用卡吗？B：Sure. Here you are .当然, 给您.A：Thank you sir. Please sign here, 谢谢！请在这里签个名。B：Yes好的A：Thank you for your credit card sir. This is your bill and card receipt.谢谢您的信用卡，这是您的账单及卡纸。B：Thank you.Bye!谢谢，再见！A：Good bye sir. And hope to see you again.先生慢走，欢迎再次光临！Morning call叫醒服务G：Good evening！This is
7、 Mr Baldwin in room 8303.晚上好！我是RM8303的Mr Baldwin.R：Good evening, Mr Baldwin, What can I do for you ?晚上好，Mr Baldwin,有什么可以为您效劳？G： tomorrow morning. I would like to morning call.明天早上我需要叫醒服务。R：Yes, what time would you like to call you tomorrow morning? 好的，请问您需要几点叫醒？G: l would like you to call me at 08:0
8、0请帮我下08:00的叫醒时间R: OK. So we will wake you up at 08:00 tomorrow morning ,Anything else in can do for you ?好的，明天08:00的叫醒服务，请问还有什么可以帮您的吗？G: No , thanks .没有了，谢谢。R: Good night晚安Telephone 电话用语May I have the number, please? 请告诉我电话号码好吗？Please hold the line a moment. 请不要放电话。There is no answer. 没人接电话。Would yo
9、u like me to page him? 您要我为您呼他吗？The line is busy. 占线The line is free. 线通了。Shall I ask him to return your call? 请他给您回电话好吗？Ill transfer your call. 我把您的电话转过去。Front Office 前厅I would like to check-in please. 我想现在登记。How would you like to pay, by cash or by credit card? 请问您打算如何付帐？用现金还是信用卡？May I show you to
10、 your room? 请允许我带您去您的房间。Do you have a reservation? 您有预定么？请您填一下这个登记表好么？In case you need any help, please contact us. 如果您需要帮助，请与我们联系。What time will you check-out? 您打算什么时间结帐？Would you like a smoking or non-smoking room? 您需要一间吸烟房还是无烟房？Our rack rate is 600 Yuan. 我们的市场价是600元。Did you use anything from our
11、mini bar? 您是否用过房间里MINI吧？Here is your bill. 这是您的帐单。Would you please check it? 您查一下好么？Would you mind moving to another room? 您介意搬到另一间房间么？Can you book this on my room account? 可否把它计入我的房费？Which kind of room you prefer, a twin or a suite?您想定那种房间，双人间还是套间？How many nights would you like to stay?您会停留几个晚上？May I ask for your deposit please?可以预付一下定金吗？专心-专注-专业