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1、精选优质文档-倾情为你奉上 毕业论文材料：英文文献及译文课题名称： 世纪风礼品公司电子商务模式研究 专 业 工商管理 学 生 姓 名 俞东 班 级 工商112 学 号 指 导 教 师 周俊兰 专业系主任 蔡建华 完 成 日 期 二零一五年一月 The Impact of Financial Crisis on B2C e-Commerce Fateme Ghadami, Abdollah Aghaie, Morteza MohammadkhanABSTRACTMany experts believe that the global financial crisis in 2008 is the
2、 worst of its kind since the Great Depression in 1929.The crisis was started from housing market in the US and spread quickly into financial markets. It has had a ripple effect around the world and many other industrialized economies were troubled by its consequences and almost every industry has be
3、en influenced by its outcomes. Online retail (or B2C e-Commerce) as a part of retail industry was not immune from the financial crisis and its sales has a dramatic decline. In this paper it is found that 3 factors are main players which have impacted on online retail sales including: less credit ava
4、ilable; increasing saving rate and decreasing consumption expenditures and falling consumer confidence and sentiment. Also by representing several figures and tables, factors affecting this trend such as age class, income and gender are discussed. Keywords: Financial Crisis, Online Retail, B2C e-Com
5、merce1. IntroductionThe year of 2008 was not a good year for economy. In this year many countries were troubling by financial crisis. Many experts believe the crisis was started from housing market in the US and then was spread into financial markets. Through this way many banks and financial firms
6、around the globe were affected by consequences of the crisis. The housing bubble in the United States grew up alongside the stock bubble in the mid-90s. Increasing in stock prices made unexpected wealth for people and theystarted to spend this extra money. This led to the consumption boom of the lat
7、e 90s, with saving rate out of disposable income falling from close to 5% in the middle of the decade to just over 2% by 2000 1. This extra money encourages people to buy better and bigger homes. So it results in exceeding demand than supply because in the short-run the supply of housing is relative
8、ly fixed. This increase in demand triggered housing bubble and it led to an increase in price. Therefore the house price grew from 1992 to 2005 and it peaked in 2006. After that by bursting the housing bubble, prices started to decline. The signs of financial crisis appear by housing bubble burst an
9、d drastic decline in house prices which were started in 2007, and eventually with the failure, merger or conservatorship of several large United State-based financial firms it became prominently visible in September 2008. The crisis had a ripple effect around the world and many other industrialized
10、economies were troubled by its consequences. It caused a deep recession and many believe the crisis is the worst of its kind since the Great Depression in 1929.Outcomes of the crisis are not just limited to financial and housing markets. Its consequences have spread around the world and affected alm
11、ost all aspects of peoples lives. For example it has several significant socioeconomic impacts such as:Increasing unemployment rate: By incidence the financial crisis, companies tried to reduce their expenses so as a solution they cut the number of their employees.Therefore the crisis resulted in in
12、creasing in unemployment rate.Inflation or deflation: The crisis has had both inflationary and deflationary effects in the world. It causes people have less credit to finance their purchases so by diminishing trades and decrease in demand, prices come down. This situation is named deflation. On the
13、other hand to repel the crisis some governments injects money into society. Sometimes this decision has inflationary results as it caused increasing inflation rate in some countriesMoreover, the financial crisis has influenced major industries such as auto manufacturers, health insurance, tourism an
14、d etc. Another major industry which is influenced by the financial crisis is retail industry. Retail industry composed of 2 main sections: offline or traditional retail and online retail (business to consumer or simply B2C). In another point of view online retail is a kind of e-Commerce which can be
15、 categorized under the IT industry. This paper is trying to investigate how the global financial crisis in 2008 has affected online retail.2. BackgroundSince the global financial crisis is a recent event, there is no particular academic research about its probable effects on e-Commerce, specially B2
16、C e-Commerce or online retail. There are just a few news websites or market research websites which have performed researches related to this topic. For example NYTIMES.com and Forrester Research Inc. are two main websites which had some information about the impact of financial crisis on e-Commerce
17、. According to 3 it was predicted the financial crisis would not have any visible impact on technology sector. It was expected jus Internet advertisement companies that got much of their business from mortgage brokers and some software companies which sell their product to financial services compani
18、es would face trouble. But after a while on October 2008 Wall Street Journal notified that the technology industry which had seemed immune to the financial crisis, was squeezed because of slackening demand and cutting costs to prepare for a prolonged downturn 4. Companies like Intel in hardware sect
19、or and SAP in software sector have faced such problems. Also, to reduce costs some other giant companies like Google, Yahoo and eBay have cut down the number of their employees. Altogether, it can be said the technology sector like other industries is affected by the consequences of the financial cr
20、isis. Actually the crisis has affected customer behavior in many ways. It has changed customers buying priority.3. Statistics and Analysis Occurrence of financial crisis has a significant impact on the US economy. Increasing unemployment rate and lack of a strong financial resource for household hav
21、e caused their buying power has diminished and people are forced to have a fundamental revision on their shopping way.By comparing statistics from 5-10, it can be clearly seen that online retail is affected by the crisis (Table 1).In the first quarter of 2008 and before appearing crisis signs, onlin
22、e retail sales was about $ 32.4 billion, a growth of 13.4% respect to the same period time last year. 16.9% decline in online retail sales in the first quarter of 2008 respect to prior quarter was because of increasing sales in the holiday season as there is in the 4 th quarter of 2008 and 1 st quar
23、ter of 2009. In the 2 next quarters it has 8.9% and 4.6% growth respect to same period in the last year, a decreasing growth. Totally can be seen in 2008 online retail has a decreasing growth and in 2009 it reached to an increasing negative growth. These statistics show how the financial crisis has
24、affected online retail industry. It has caused a decline in overall growth rate for the industry. There could be supposed several reasons for the decline:Online buyers have less available credit to finance their purchases 11. A consequence of financial crisis is Credit Crisis. A credit crisis is a r
25、eduction in the general availability of loans or a sudden tightening of the conditions required to obtain a loan from the banks 12. So consumers are no longer to take equity out of their homes to fund spending. Moreover less credit available causes fewer credit cards issues. One important feature wh
26、ich attract consumer to buy online is convenient use of credit cards. Credit crisis has an effect on online buyers spending through credit cards.Economic conditions have forced people to save more than past 11. According to in the past 4 quarters consumption expenditures had negative growth, in thir
27、d and fourth quarters of 2008 it had 4.7% and 5% decline respectively and in the first and second quarters of 2009 with smoother decline it had 1.5% and 1.3% negative growth respectively. Moreover saving rate has had a significant growth rate in the same period (Table 2). It reached from 2.2% in thi
28、rd quarter of 2008 to 5% in second quarter of 2009.Reduced consumption expenditures means decline inspending by customer and increasing saving rate also implies further decline. In these economic conditions people try to do something which makes them feel more confident. With less job security and i
29、ncreasing unemployment rate they try to reserve a safe financial source for hard times. This situation can be translated into difficult times for retail industry. In a recession period online buyers look for retailers who discount their products and services. Those retailers who sell luxury brands a
30、nd specialty products will damage more than others.Other effecting factors are CCI and CSI indices. These factors measure consumers attitude toward economy and their own financial conditions and are indicators designed to measure consumer confidence, which is defined as the degree of optimism on the
31、 state of the economy that consumers are expressing through their activities of saving and spending 12 Based on Figure 1 CCI has sharply declined through August 2007 to February 2009. It means people became more pessimists about the economy. Also CSI which is represented by Reuters/University of Mic
32、higan Surveys of consumers has a similar trend. According to the August report Consumers increasingly expect the economy to improve in the months ahead even as they report the worst assessments of their personal finances since the surveys began in 1946. Although the economic recovery is likely to ha
33、ve already started, consumers spending will remain in low gear for an extended period of time. Director of the survey has said the growth of total personal consumption expenditures at just 1.6% during 2010. The Index of Consumer Sentiment was 65.7 in the August 2009 survey, just below the 66.0 in Ju
34、ly and the 67.5 in last years August survey. The key August change was in the job situation. Consumers believed the unemployment rate was nearing its cyclical peak, although most thought it would still increase to just above10% .4. Traditional Retail vs. Online RetailAforementioned reasons have caus
35、ed online retail sales to decline, though by referring to Table 1 and comparing total retail and online retail, it can be inferred that traditional retail had a bigger reduction in sales than online retail. Several reasons could be supposed for this situation:Online retail has attractive inherent fe
36、atures which are inherited from electronic commerce. Online consumers could easily buy everything they need ay any times in any where they have connection to Internet. So availability is an appealing characteristic of online retail (Figure 2).Online shopping seems a less expensive way of buying. Sea
37、rching products online make online buyers avoid impulse buying. Moreover they could use free shipping offers so it save money even more. Also usually there are many discount and bonus which are offered by retailer websites. Moreover pure online retailers dont have costs such as store maintenance, ta
38、x and etc so they could provide cheaper products or services. Also by shopping online, customers dont pay for fuel or transportation expenses.Online buyers are typically wealthier and less affected by the economy. Online buyers with household incomes of $ 75,000 or more, represent the largest group
39、of the online buying population . So recession does not affect this group severely and they wont change their shopping habits intensely.Disproportionate online spending by men will support online sales. The male/female spending split is almost equal online; this contrasts with offline, where women a
40、re commonly held to account for roughly 70% of purchases. The percentage of males who will shop less overall is 18 percentage points lower than the percentage of females who will adopt the same attitude as a result of the current state of the US economy .Internet provides a comprehensive set of info
41、rmation related to a particular product or service. This facility attracts more people to shop online. They could conveniently use search engines to acquire information they need. Since online buying has no switching cost, online customer could freely use search engine to find what they want. Intern
42、et helps online buyers feel more confident that they are buying the right product to meet their needs.Online shopping offers consumer and expert opinions. Product reviews are one of the features that clearly distinguish the online experience from the offline one. This type of content offers an extra
43、 boost of confidence and will continue to attract consumers.5. Studying New Trends among Online Buyers after Financial CrisisFinancial crisis of 2008 has changed online buyers shopping habits. Actually they are trying to adapt themselves to new conditions. This adaptation has caused some new special
44、 trends among buyers and consequently online buyers.New economic conditions have forced online buyers to cut back considerably on their online purchases. Many online consumers scaled down in holiday season of 2008. Holiday season usually is a good time for online retail industry but according to the
45、 results of surveys 70.8 percent of online consumers have said they are planning to spend less money holiday 2008 compared to past holiday seasons . The online Holiday Spending Survey was conducted during the height of the worst economic crisis in decades which has had a significant impact on consum
46、er confidencea key driver in the consumer spending equation (Figure 3).The factors that directly affect 70.8 percent of online consumers decisions to spend less 2008 holiday season are: increasing prices of necessities (39.5%), lack of confidence in the economy (30.6%), less money coming in overall
47、(14.1%), and decreasing home values and other savings (Figure 4) .Other significant contributing factors found in this survey (unemployment, lack of annual bonus, and credit line reduction) are closely tied to the effect the economy has on consumers discretionary income.When it comes to researching
48、and purchasing 2008 holiday season, online shopping resources are gaining ground on the traditional offline approach. 96.5 percent of shoppers expected to do some purchasing online in 2008 holiday season. Survey results from the October 2007 Holiday Trends Survey compared to the recent Holiday Spending Survey highlights that online consumers expected to purchase more online than last year. This holiday season, 55 percent of survey respondents expected to purchase more than half of their holid