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1、精选优质文档-倾情为你奉上ROOM RESERVATIONSA：Advance ReservationsCan I help you？B：Yes，Id like to book a single room with a bath from the afternoon of October 4 to the morning of October 10A： Yes， we do have a single room available for those datesB： What is the rate， please？A： The current rate is 500RMB per night
2、B： What services come with that？A： For 500RMB youll have a radio， a color television， a telephone and a major international newspaper delivered to your room everydayB： That sounds not bad at allIll take itA：Very good Could you tell me your name， sir， please？B： Yes， it is MooreA： How do you spell it，
3、 please？B： Its M-O-O-R-EA：M-O-O-R-EAnd what is your address，please？B：It is 3600 Montague Boulevard，Hattiesburg，Mississiippi39401 USAA： Excuse me， sir， but could you speak a little more slowly，please？B：Sure，no problemIts 3600 Montague Boulevard，Hattiesburg，Mississippi 39401 USAHave you got it？A：Yes，s
4、o it is 3600 Montague Boulevard，Hattiesburg，Mississippi 39401 USAB： Thats rightA： What about your telephone number？B： By the way， Id like a quiet room away from the street if that is possibleA：A quiet room away from the street is preferredOKWell mail you a reservation card confirming your booking as
5、 soon as possibleWe look forward to your visitB：Thank you and good-byeA：Good-byeGoodafternoon.WelcometoQingdaoSea-viewGardenHotel.CanIhelpyou,sir?B:Well,Imfrom.Idliketocheckin,please.A:Allright.Doyouhaveareservationwithus,sir?B:Sorry,Ididntbookanyroombefore.Iwouldliketoknowwhichstandardroomdoyouhave
6、？A:Waitamoment,please。Wehavetripleroom,standarddoubleroom,andstandardsingleroom.Whatkindofroomdoyouneed?B：whatsthepriceforstandarddoubleroom？A：oh，sir。thepriceforstandarddoubleroomis288Yuan。B:What!Whyissoexpensive？A：yes，sir。Ourhotelisaninternational5-starchainhotel，andadoptsinternationalstandardprice
7、。tripleroomis476yuan,is288yuan,andstandardsingleroomis136yuan.alltheroomhasTV,AC(airconditioner),freeinternetaccessandbreakfast.Oh,excuseme，thedinningroomlocatesat6thfloor,between7amto9am.B：OK，Iknownow。idliketocheckinastandarddoubleroom.A:Allright.howmanydaysareyouplanningtostay?B:oh,Iwanttostayhere
8、for3days.A:onemoment,please.Sir，pleaseshowyourID，justlikedriverslicense,passportorIDcard。B：hereyouare。A：waitamoment，please。Couldyoupleasefillintheregistrationcard?B:Sure.Hereitis.Isitallright?A:Yes,thanks.Yourroomnumberis202.Hereisyourkey.Theroombellmanwillshowyoutoyourroom.Ihopeyouwillenjoyyourstay
9、.thecheck-outtimeis1pmofforthdaylater。B:Thankyou.A：yourewelcome。GoodluckIndividualclientscheckin(散客入住)G=客人R:=接待员R：Goodafternoon.Madam.WelcometoGrandParkKunming.MayIhelpyou?下午好，欢迎光临昆明君乐酒店，请问有什么可以帮到您？G：Yes,Idliketocheck-in.please.我要登记住宿。R：Certainly,Madam.MayIhaveyouname,please?好的，小姐。能告诉我您的姓名吗？G：ImChri
10、stine.Nolan我叫克莉丝汀诺兰R：Doyouhaveareservation,Ms.Nolan?诺兰小姐，请问您预定了房间吗？G：Yes,formtoday.是的，预定了。从今晚开始。R：OK,Ms.Nolan,pleaseshowmeyourpassport.好的，诺兰小姐，麻烦您出示一下您的护照。R：（双手接客人证件）R：（扫描客人证件后双手归还客人）R：Justamoment,please.Illcheckourreservationrecord.（Afterawhile）Thankyouforwaiting.Ms.Nolan.Yourreservationisforabusin
11、esssingleroomforonenight,theroomrateis￥800thatincludingtwobreakfasts.Isthatallright?请稍等，我查一下预定记录。（过了一会）让你久等了，诺兰小姐，您预定了一个晚上的商务单间，房价￥800（房价用手指给客人不要说出报价）,含两份早餐是吗？G：Yes.是的R：Printouttheregistrationform?打印住宿登记表。（再次与客人确认姓名，来店离店日期，房号，房价和早餐数等信息并礼貌的让客人在登记单上签名）R：Youstayhereoneday,thedepositis￥1500,youwantpayfo
12、rcreditcardorcash?您住一天，押金是￥1500，请问您是刷卡还是付现金呢？G：ByCreditCard.刷卡。R：OK,Ms.Nolan,pleaseshowmeyourcreditcard,Illbrush￥1500ofper-authorization（预授权）asyourdeposit.Doyouhaveapasswordofyourcard?好的，诺兰小姐请您出示一下您的信用卡，给您刷￥500的预授权做您的押金，请问您的卡有密码吗？（刷卡前先核实是否为有效的信用卡，有无客人签名）G：Yes.有密码R：OK,pleaseinputthepassword.好的，请您输一下密
13、码。R：（刷卡后双手将卡还给客人，礼貌的让客人在POS单上签名并再次告知刷卡的金额）R：Thisisforyoutobrusha￥1500per-authorization,pleasesigninPOSlisttoconfirm这是给你刷的￥1500的预授权，请您在POS单上签字确认.R：（做房卡，填好房卡内页上的房号，房价以及早餐并双手递给客人，请客人在内页宾客姓名处签字）R：Thebreakfasttimeisfrom7:00amto10:00amattheIAP.Pleaseshowyourroomnumberbeforemeal.Theneedforadditionalbreakfastis98yuanoneperson.早餐时间是早上7：00-10：00陶乐咖啡厅，请在用餐前报房间号码，需要额外加早餐是98+15%servicecharge元一位。G：OK.好的。R：Yourroomnumberis1018.Hereisyourkeycard.Thebellmanwilltakeyourluggageandshowyoutheway.您的房间号码是1018，这是您的房卡。行李生将为您提行李并为您带路。G：OK.好的。专心-专注-专业