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1、精选优质文档-倾情为你奉上文明服务常用语专心-专注-专业一、打招呼 Greetings1、Welcome to Chongqing. 欢迎来到重庆2、We welcome you to China. 欢迎您来到中国3、Thank you for coming. 感谢您的光临4、Welcome to take Chongqing light rail. 欢迎乘坐重庆轻轨5、Can I help you?我能为你服务吗？6、Can I be your assistant?我可以帮你的忙吗？7、May I help you?我能帮你吗？8、What can I do for you? 我能为你做些什
2、么呢？9、Have you been waited on?已经有人为你服务了吗？10、Good morning (afternoon,evening). 早上（下午、晚上）好。11、How are you?你好吗？12、Its been a long time/Long time no see好久不见。13、Its really nice to see you again.再次见到您真好！14、How do you do? Im pleased to meet you.你好！很高兴跟你见面。二、售票服务1、Dont worry. 别着急。2、Sorry, I dont know. 对不起，我不
3、知道。3、Sorry,wait a moment. 对不起，请稍候。4、The ticket office its over there. 售票处在那边。5、Where are you going? 您去哪里？Whats your destination, please.请问你去哪里？6、You can take light rail Line Two. 你可以乘轻轨2号线。7、Its not far from here. 那儿离这里不远。8、Its takes you five minutes by foot. 步行要5分钟。9、This way, please. 请这边走。10、You c
4、an get tickets from the automats. 你可以在自动售票机买票。11、Three Yuan for each one. 三元一张。The fare is three yuan, please.票价是3元One way is three yuan.单程票3元12、Exchange your notes from those machines. 你可以从那些兑换机上兑换你的钱币。13、Its your ticket. 你的车票。14、I beg your pardon. 请你再说一遍。15、Show me your ticket, please. 请出示你的车票。16、
5、One-way trip or round trip?单程还是往返？17、Sorry, but everything is taken.对不起，已经没票了18、Your passport, please.请出示你的护照19、Here your ticket, sir.你的车票，先生20、Im sorry, but you have to pay excess baggage charges.很抱歉，你必须支付行李超重的费用21、May I see your ticket?我能看你的车票吗？22、Sir, we deal only with enquiries. You have to get
6、your ticket at the booking officer先生，我们只回答询问，您买票应在购票处买23、Get your tickets ready, please. Ill check.检票了，请准备好你的车票24、Sorry, but we dont take foreign currency, RMB only, please.对不起，我们不收外币，只收人民币25、I apologize for the mistake.钱找错了，真抱歉26、Heres your change.你的找钱三、道别To Say Good-bye1、Good-bye. Please drop in a
7、gain. 再见，欢迎再次光临2、Good-bye, you are always welcome.再见，我们永远欢迎你3、Have a nice trip.祝你旅行愉快4、Have a good day.祝你一天快乐5、Take care!保重6、Good luck.祝你好运7、see you.再会8、Good to see you/Its been nice seeing you.很高兴见到你四、致谢To Thank1、Thank you for your coming.谢谢你的光临2、Thank you/Thanks.谢谢你/谢谢3、Its very kind of you/I appr
8、eciate your kindness.谢谢你的好意4、Thanks a lot.多谢5、I really appreciate it.我真的感谢6、It was a great help.你帮了大忙7、Thank you for your trouble.谢谢，给你添麻烦了8、Thank you for your waiting.谢谢你，让你久等了五、随声附和 To Echo1、Exactly.正是这样2、Ive got it. （I see.）我明白了3、Of course. 当然4、I think so.我想是的5、I am sure.我相信6、Thats good. 那很好呀7、Yo
9、u are right. 你说得很对8、So do I. 我也这么认为9、Congratulations.祝贺你10、Thats it. 是的，正是如此11、Thats quite possible.很有可能12、I hope so.希望是这样13、I quite agree with you.我有同感14、Im afraid thats impossible.恐怕那是不可能的15、That may be better. 那会更好16、Oh, I see. 哦，我懂了17、I hope so.希望是这样18、Yes,please. 好的，请。六、要求重复 Asking for Repetiti
10、on1、Pardon me. 对不起，你说什么？2、I beg your pardon.请你再说一遍3、Excuse me, what did you say?对不起，你说什么？4、Im sorry, I didnt catch what you said.对不起，我没听懂5、What do you mean? 是什么意思呢？6、Please speak more slowly.请说慢点7、I cant follow you.我没听懂七、其他1、Good morning. Anything I can do for you?早上好，能为你效劳吗？2、Please wait a moment.
11、Let me have a check.请稍候，我查一查3、There is a train from here to Yangjiaping every three minutes. 从这里到杨家坪的轻轨车每隔3分钟一班4、Enjoy your trip.祝你旅途愉快5、Please put your luggage on the scales.请将你的行李放在秤上6、The excess weight is 5 kg.行李超重5公斤7、Excuse me, no smoking.对不起，这里不能吸烟8、Passengers are strictly forbidden to carry a
12、rms or explosive on board.乘客严禁携带武器和易爆物品9、Is there any contraband in it?边有违禁品吗？10、May I help you with your bag?我帮你拿包吧11、You look rather weak. Do you feel well?你看来很虚弱，不舒服吗?12、Have a good rest and youll feel better.休息一会，你就会好些的13、Here is your water. You can take the pills.这是给你的水，你可以吃药了14、 How are you fe
13、eling now?你现在的感觉怎么样？15、Not at all, its my duty.别客气，这是我的职责16、The toilet is in the rear of the platform.卫生间在站厅后面17、It takes about 28 minutes to drive from Jiaochangkou to Xinsanchun.从较场口到新三村要走28分钟18、Be sure to take it with you when leaving the train.下车时请不要忘了带走你的行李19、Are you sure your baggage is missin
14、g?你肯定你行李不见了吗20、You can go to the Baggage Service and fill out a claim form.你可以到行李服务处，填写认领单21、Open your luggage, please.请打开你的行李好吗？22、Thank you. Here your ticket. Hope youll have a good journey.谢谢，这是你的票，祝你一路顺风23、Yes, this is the right train.没错，是这趟车24、Now please step to the middle and dont block the do
15、or.现在请往中间走走，不要堵在车门25、Two more stops, and youll get off.还有两站地，你就要下车了26、You have to get off at Yangjiaping.你得在杨家坪下车27、Youll get there in about 20 minutes.大约20分钟您就可以到了28、Drop 2 yuan in the machine.请在机器里投放2元钱29、Dont worry, Ill let you know when it comes to the stop.别担心，到站时我提醒你30、Well be at the Daping in
16、 a minutes, please be ready to get off the train.大坪就要到了，请你准备下车31、The trains leave every 3 minutes.轻轨车每隔3分钟一趟32、Get off at the next stop and take No.22 bus.下站下车，乘22路公交车33、Stand back from the door, please.请别站在车门口34、Get off first, then get on.先下后上35、You cant get on until the other passengers get off.他们
17、下不了车，你们就上不来36、Youve got on the wrong train.你坐错车了37、Youll have to get off now. Were at your destination.你现在该下车了，你到站了38、The trains are usually crowded during this time of the day.每天这段时间轻轨都很挤 39、You have missing your stop.你乘过站了40、The next stop is Daping.下一站是大坪站41、Youre going the wrong way. You should t
18、ake other train line.你乘错了，你应该乘另一条线的轻轨车42、You can transfer at Linjiangmen.你可以在临江门站倒车43、Im not sure, but Ill try my best.我没把握，但我将尽力而为44、Please dont leave anything behind.请别遗忘你的东西45、Thank you for taking our train. Have a nice day.谢谢你乘坐我们的车，祝你愉快46、I hope youll have a pleasant trip祝你旅途愉快47、Just a minutes
19、, please. Ill get some change.请稍等，我去把钱换开48、Im sorry for something wrong with our train. Well try our best to resume.很抱歉，车出点小毛病，我们会尽快修复49、Excuse me, madam. Can I help you with your baby. 女士，我帮你抱孩子好吗？50、Allow me to introduce myself to you.请允许我作自我介绍 51、Im really sorry for the delay.耽搁你的时间了，很抱歉52、We wil
20、l do our best to respond immediately.我们会尽力提供帮助53、We will have a thorough check.我们将做彻底的检查54、Whats the problem? I see. Well send a maintenance man come over to repair it at once.有什么问题？我明白了，我将派有关人员前去 55、Im sorry to have caused you so much trouble. We will settle this matter right away.对不起，给你添麻烦了，我们马上解决
21、这件事56、Ill make a note of your complaint and everything will be taken care of.我把你的投诉记录下来，一切会得到圆满解决57、Please write down youre your concerns and well investigate and you know the result.请把你的情况写下，我们回进行调查并将结果通知你。58、We are very sorry that this happened. This is the first time and it will be the last time.
22、 I promise that nothing like this will happen again.发生这样的事，我们深感不安。这虽然是第一次，但也是最后一次，我们保证不会再发生此类事情。59、Its our fault. Please forgive us.这是我们的错，请原谅。60、Its our mistake. We are very sorry to have inconvenienced我们搞错了，真对不起，给你添麻烦了。61、We have made every effort to improve the situation.我们已尽一切努力改善这种状况62、Do you f
23、eel that we have handled this situation fairly? If not, please tell us your concerns.你认为我们这样解决好吗？如果有不同意见，请把你的想法告诉我们。 63、How many people are there in your party?你们一行多少人？64、Ill arrange it for you.我给你安排65、This way, please.请这边走66、Follow me, please.请跟我来67、Come with me, please.和我一块走吧68、Mind your head, please.小心别碰头