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1、精选优质文档-倾情为你奉上酒店前厅常用英语100句及技巧酒店总机常用英语及技巧一、 接听外线电话：2)电话铃响三声接起，中英文清晰报出酒店名称：早上好，龙轩大酒店。请问有什么可以帮到您！Good morning, LonSun hotel. How may I assist you !2) 转接时，对来电方： 请稍等！ Hold on, please !3) 电话占线时： 对不起，电话占线，请您稍后再拨。 Sorry, the line is busy , please call back later !4) 转入电话无人接时： 电话没人接，您是否需要留宿？ Theres no answer.
2、 Would you like to leave a message ?5) 转入客房电话： A 请问您找哪位？Who would you like to speak to ? B 对不起，没有这个姓名的客人。Sorry, theres no guest with that name. C 您能告诉我他是住客还是访客？Excuse me for asking but is he a visitor or a botel guest?6) 内容没听清或不确定时： A 请您再说一遍好吗? Would you like to repeat the number ? B 请您大声一点好吗? Could
3、 you speak a little louder , please ? C 请说慢一点！ Could you speak slowly , please ?7) 对方拨错号码： 恐怕您拨错了号码，这里是龙轩酒店总机 Im afraid you dial the wrong number, here is LonSun hotel operator.8) 外线来电详细问询时； 我将帮您把电话转到问询处；Ill put you through to the information desk.9) 来电方需要留言； A 请告诉我您的留言内容； Could you please give me t
4、he message , sir /madam? B 请放心，我一定将您的意思转达给X先生/小姐。谢谢您的来电，再见！ Thank you for calling , Ill relay the message to X Mr.Mrs,二、 酒店住客的叫醒受理；10） 能告诉我您的姓名和房号吗？May I have your name and your room number ,please ?11) 您需要什么时间的叫醒？ Could you tell me what time would you like to get up ?12) 我重复一遍您的房号和叫醒时间，好吗？ May I re
5、peat your room number and the time , sir/madam？13） 早上好（中午、晚上好），先生/女士，这是你的叫醒电话，祝您过得愉快！Good morning ( afternoon . evening ), sir/madam ! this is your wake-up call. Have a good day to you ( have a nice day )!三、 接酒店营业区，后台区，办公室电话；14） Opertor , 您好，总机！四、住客电话询问；15）内线电话免费 There is no charge for in-house call
6、.16) 您能直拨电话； You can make a dial-direct call .17) 我们酒店没有国际直拨和国内直拨电话系统，如果您要拨打国际直拨电话，请您拨XXX，如果您要拨国内直拨电话，请拨XXX，如果您还有其它需要帮忙的，请打电话给我们，我们会尽力而为。We have got DDD and IDD system in our hotel , if you want to make a DDD ,and if you want to make a IDD.you can dial XXX. If you have anything else, you can call us
7、 again . we will help you , sir/madam18) 我会立刻为您查找，然后打电话给您；Ill check immediately and call you back in a moment19) 请稍等一会好吗？我马上为您查找；Would you mind waiting a minute , Ill check in for you right now四、 代客人接国际，国内长途，20） 您能告诉我您要拨打的电话是自付电话，受付电话或是信用卡付费电话吗？ Could you please tell me the form of payment , is it a
8、 pay call , collect call or credit call , sir/madam?21) 请问这是自己付费还是对方付费电话？Is this a paid call or collect call ?22）您能告诉我电话的国家代码，地区代码和电话号码吗？Could you please tell me country code , the area code and telephone number ,sir/madam23) 您能告诉我您要打的是叫人电话还是响号电话吗？Could you please tell me what kind call would like：
9、a person to person or station to station call , sir/madam?24) 您能告诉我对方的电话吗？Could you please tell me who are you want to speak?25) 能告诉我您的名字是怎么拼的吗？Could you please spell your name ?酒店礼宾部常用英语及技巧26）Are these your baggage ? 这些是您的行李吗？27) Is this everything，sir？这是全部东西吗，先生？28）May I take them for you ?/ Let m
10、e help you with your luggage . 我来帮您拿好吗？/让我来帮您拿吧29）I hope Im not disturbing you . 我希望没有打扰您。30）Just a moment , madam . Ill bring them to you right away .等一会儿，夫人。我马上送来。31）The bellboy will show you to your room , sir .先生，行李生会送您到房间的。32）Here is your room key . 给您房间钥匙。33）You maycan leave your luggage in th
11、e Concierge .您可以把行李放在礼宾部。34）Would you like to check your luggage here ? 您要寄存行李吗？35）Dont worry , your luggage will be sent up at once .别担心，你的行李很快就会送上去的。36）When you check out , please call NO.6849 and well help you with your luggage immediately. 如果您要退房，请致电6849，我们将马上帮您运送行李。37）May I know/have your room
12、number ? /Whats your room number , please ? 您能告诉我您的房间号吗 ？38）May I have a look at your room card ?我可以看一下您的房卡吗？39）Do you mind if I put your luggage at here ?我把您的行李放在这里好吗？40） Please sign your name here .请您在这里签名41）Would you like me to call a taxt for you ?/Would you want a taxt?您需要我为您叫一辆出租车吗？/需要出租车吗？42）
13、About 20 minutes by texi from here to Airport . 从这里到寄存大概需要20分钟。43）Im sorry to have kept you waiting /Sorry to have kept you waiting 对不起让您久等了44）Would you tell me your phone number ?您能告诉我您的电话号码吗？45）After you , please ./You fist , please . 您先请。46）This way , please 这边请，47） Is there anything else I can d
14、o for you ?您还有什么事要我做吗？48） I see what your mean . 我了解你的意思。49） Ill send the luggage up by another lift .我乘另一部电梯把行李送上去。50） Here we are , sir , room 1101 先生，1101房到了酒店前台常用英语及技巧51）Do you have a reservation ? 您有预定吗？52） May I know your name and room number ?您能告诉我您的名字与房号吗？53）Here is your room key ? 给您房间钥匙54）
15、Please pay at the cashiers desk over there . 请去那边帐台付款，55）Are these your baggage ? 这些是您的行李吗？56）May I take them for you ? 我来帮您拿好吗？57）What kind of rooms would you like ? 您需要什么样的房间？58）Here isa brochure of our hotel andprice list 这是介绍我们饭店的小册子和价目表59）Sit down ,please . Here is the menu . 请坐，给您菜单，先生。60）May
16、I take your order ,sir ? 您要点菜吗？61）What would you like to have, coffee or tea ? 您要喝咖啡还是茶62）Would you like to have any wine with your dinner ? 您用餐时需要喝点酒吗？ 63）Service hours are:（餐厅）供应时间是： 7:00a.m.to 9:00a.m.for breakfast . 11:30a.m.to 1:30p.m. for lunch . 6:30p.m. to 8:30p.m.for dinner .早餐7点到9点 午餐11点半到
17、1点半 晚餐6点半到8点半64） Here is the bill . please sign it . 这是您的账单。请签字。65）How do you like Chinese food ? 您喜欢中国菜吗？66）What do you think of our service ? 您对我们的服务有什么意见？67）Thank you for your comments (compliment suggestions ) 谢谢您给我们提的意见（赞扬、建议）68）Im afraid its against the hotels regulations .这是违反饭店规章制度的。69) In o
18、ur hotel we dont accept tips. 我们饭店是不收小费的.70) Its our pleasure to serve our guests well.我们为能为客人服务好而感到高兴。71) Thank you all the same . 然而，还是要谢谢您。72) Im afraid youll have to pay for the damage . 您必须赔偿。73) Thank you for telling us about it . 谢谢您告诉我们74) Ill look into the mater right away .我马上去处理这件事情75) I
19、assure you it wont happen again . 我保证此类事情不会再发生 76) Please dont worry .sir(madam) 先生/夫人 请不必担心77) Ill send someone up to your room right away . 我马上派人到您的房间去78)I cant guarantee anything but Ill try my best .我不能保证，但我会尽力而为79）You may pay in cash or by(with) credit card.您可以付现金也可以用信用卡80）Front desk. Can I hel
20、p you ?前台您找谁81）Sorry, Ive dialed the wrong number?对不起，我拨错号码了82) May I speak to your front office manager ?能和你们前台经理说话吗？83) Sorry, he is not in at the moment 对不起，他现在不在84) Would you like to leave a message?您要留口信吗？85) Pardon , I beg your pardon .对不起，请再说一遍，好吗？ 对不起86) I am at your service .乐意为您效劳87) Thank
21、 you for staying in our hotel . 感谢您在我们酒店下榻88) Im sorry. its my fault. 很抱歉，那时我的过错89) Sorry to have kept you waiting .对不起，让您久等了90) Sorry to interrupt you .对不起，打扰您了91) Im sorry about this . I apologize for this 对此表示抱歉，我为此道歉92) Thats all right . Lets forget it .没关系，算了吧93) May I help you ? what can I do
22、for you ? Is there anything I can do for you ?How may I assist you?我能帮您什么吗？ 我能为您干点什么？ 有什么为您效劳的吗？94) Yes , please . just a moment ,please . 好的，请稍等一下95) May I use your phone ? 我能借用您的电话吗?96) Certainly .Yes ,of course . 当然可以，当然可以97) Go upstairs/downstairs . 上楼/下楼98) Its in the second (third) floor . 在二(
23、三)楼99) Where is the washroom (restroom, elevator) ? 请问漱洗室（休息室、电梯）在哪儿?100) This way , please .请这边走101) please turn left/right ,往左转/右转102) Its in the lobby near the main entrance。在大厅靠近大门103) Its in the basement at the end of the corridor .在地下室走廊尽头104) Mind (watch) your step .请走好105) Please be careful
24、.请当心106) Please dont leave anything behind .请别遗忘您的东西107) Dont worry. 别担心108) Take it easy . 慢慢来酒店前台收银常用英语及技巧109) Would you like to check out ? 您现在退房吗？110) Sorry to have kept you waiting .This is your bill please .很抱歉，让您久等了，这是您的账单111) Can I have your name and room number please ?能告诉我您的名字和房间号码吗？112) W
25、hat kind of credit cards do you have ?您用哪一种信用卡113) As a hotel policy ,we accept the following criedit cards根据酒店规定，我们接受下列信用卡114) Do you need receipt or bill .您需要账单或收据吗？115) Just a moment please ,Ill write out receipt for you请稍等一下，我马上给您收据 116) Ill send a bellmen up to get your luggage .我马上让行李生帮您取行李117
26、) How would you like to pay in cash or by credit card ?您是打算用现金结账还是用信用卡呢118) This is your bill . please check it and sign here .这是您的账单，请您核对一下，如果没有问题请您在这里签字119) Here is your change and receipt .这是找您的钱和收据120) May I have/take a print of your card ,please?我可以刷一下您的卡吗121) Did you take anything from the min
27、i-bar this morning ?请问您今天早上在房间里面有消费吗122) Have you used any hotel services since breakfast ?您还有其他消费吗早餐结束后123) Todays exchange rate is 8.19 yuan RMB for one us doller .今天的汇率是1:8.19124) What kind of currency do you want to change您想换哪一种货币125) How much would you like to change?您打算换多少126) The rates of exc
28、hange are on the board there.今天的汇率在汇率版上127) The rate of your room ,will be paid by your host .您的房费已经付过了128) Very sorry, as hotel policy. if you want to cxtend your stay in our hotel, youll have pay half of the rate more if you check out after 12:00. And if you leave after 6:00p.m, youll have to pay
29、the full day rate ,很抱歉，如果您打算在中午12:00以后退房，根据酒店规定，我们将加收您半天的房费，如果在下午6:00以后，我们将加收您一天的费用，。前台收银情景对话情景ACashier: Good morning ,sir. May I help you ? 早上好，先生，请问有什么可以为您效劳的吗？Guest: My name is Mr Bell and I was in room 1111 ,Id like to check out . Can I have my bill now ?我是1111房间的BELL 。我现在要退房，可以帮我准备一下账单吗？C: Cert
30、ainly .Mr Bell . please wait a moment Thank you . Did you have breakfast this morning at the hotel or have you used any hotel services since breakfast ? 当然可以，BELL 先生，请稍等.请问您在吃过早饭后还有别的消费吗在我们酒店G:Yes. but I paid cash for is also I havent used any services. 有的，但是我已经付过钱了。C: Fine. The total including sevi
31、ce charge for two days is 844 yuan ,please check it 好的，包括服务费一共事RMB844 ，请您核对一下G: OK 好的C: Thank you, sir, Would you like to pay in cash or by credit card ? 谢谢。请问您打算怎样结账呢，现金还是卡G: Credit card .Here you are ! 信用卡G: Thank you .Could you sign here .please ? 谢谢，请您在这里签字G：FineC: Thank you for your coming. Ple
32、ase drop in again. Good bye情景BCashier: Good morning .May I help you ? 早上好，先生请问有什么可以为您效劳的吗？Guest: Im Mr peters in room 806 .Im checking out today .But my flight doesnt leave at until 4:30p.m. and I dont want to wait around at the airport all day .Could I keep room This afternoon? 我是806房的皮特，我打算今天退房，但我
33、的航班是4:30P.M. 我不想呆在机场那么久，您可以帮我把房延迟到今天下午吗C: Certainly .but/as the hotel policy, the check out time is 12:00 at noon Youll have to pay half of the rate more .If you leave after 12:00 当然可以，但是根据我们酒店规定，超过中午12:00，我们将加收您半天的房费G:Never mind. then. Can I just leave my luggage somewhere until 4:00p.m?这样啊,我可以寄存我的
34、行李在这里吗C:Certainly, sir, If you speak to the bellman, hell take care of it .当然可以，我们的行李生将会将我帮您做好这一切的G:Thank you C: Its my pleasure 礼宾部情景对话A car pulls up in front of LonSun Hotel and a doorman goes forward to meet the Mr Sreven, opening the door of the car for them.汽车停在了龙轩大酒店门口，门童上前为Steven 先生开车门场景一：Doo
35、rmanD: Good evening, sir and madam. Welcome to our hotel.门童：晚上好。欢迎光临！Mr StevenS :Good evening !Sreven先生：晚上好D:Excuse me, sit. So you have got altogether four pieces of luggage ?对不起先生，您一共带了四件行李是吗？M: Yes.D: OK.Leave it to me sir .Ill take care of your luggage 好的，让我帮您拿吧，我会照看好行李的M:Thank you . 谢谢D:Not at
36、all. The Reception Desk is straight ahead.This way, please. 不客气先生，总台就在前面，这边请。、场景二S：Excuse me ,where is the restaurant?S: 对不起，请问餐厅在哪里？D：We have Chinese restaurant and a western-style restaurant.Which one do you prefer?D:我们这里有中餐厅和西餐厅，您更喜欢哪个？S：Id like to try some Chinese food today.S:今天我想来点中餐菜。D：The bu
37、ffet ?D；要自助吗？S:Yes.S:是的。D: Is on the second floor,this way ,please!D:在二楼，这边请。S；What are the hours at the restaurant?S:几点有饭吃呢？D:Lunch 10:30 a.m. to 14:30 p.m ; Dinner 17:30 to 22:00 p.mD:午餐是上午10点半到下午2点，晚餐是下午5点半到晚上10点。S：Thank you.D:Youre welcome.2.带客人到房间Bellboy(B):Is this everything,sir? 这是全部行李吗，先生？Mr
38、 Stevwn(S):Yes,thats everything.是的B：OK,May I have a lock at your room care?能不能让我看一下您的房卡？S：Oh,yes,is 1101. 噢，好的，我住1101房。B：I see. Now please follow me. Ill show you to your room.B:好的，现在我带您去您的房间。S：Where is the Western restaurant? 西餐厅在哪儿呢？B:Oh, its on the First floor Get out the lift and turn right,sir.
39、B:在一楼，先生一出电梯右转就到了。S:When will it open? 什么时候开呢？B：The service time is 06:30a.m.To10:00a.m.B:营业时间是早上6点到早上10点S;OKB:Here we are. Sir Room 1101 Let me help you to open the door.先生1101房到了，让我帮您开门吧。S：OK门开后B：You first,sir.Do you mind if I put your luggage at here?先生您先请，我把您的行李放这里好吗？S:Its ok.Thank you very much
40、.好的，非常感谢B:Thats my job.How do you like the room?B:这是我们的工作，房间如何呢先生？S:Its very cozy. I like ti very muc.非常舒适，我很喜欢B：Right,is there anything else I can do for you ?B:还有其他需要吗？S:No,Thank you . B;OK,good nigt.3.客人寄存行李S;I want to check my luggage. 我想寄存我的行李B:Certainly,sir. You can check luggage here .Please
41、go through the formailities.B:当然可以，先生您可以把行李寄存在这里，请办理一下寄存手续。S：No problem. 没问题B：May I know your room number?您是几号房的？S:My room number is 1101.B:When will you take them back?sir.您什么时候来取呢？S：About 30 minutes later. 大约半小时以后。B：OK.Please sign your name here. 好的，请在这里签名B：Keep the luggage check card,and for draw
42、ing.Please show the second half of this card.B:请保存好行李寄存卡，当您来取行李时，请出示这张卡的下半联。S:OK.thank you very much,Bye bye.B:see you.sir4.客人要出租车Doorman（D）:Would you like me to call a taxi for you?D:需要一辆的士吗？S：Yes.thanks.D:Where to ?sir 到哪儿呢？先生S:To the airport.international line.到机场，国际线D:OK.Just moment,please. 好的，请
43、稍等的士来后。D:Sorry to have you kept you waiting,sir.Are you there four pieces in all? 先生，不好意思让您久等了，您一共是四件行李对吗？S;YesD:Let me take them to the trunk.让我把他们放到后备箱吧。S:OK.tank you very much.D:You are welcome sir.Hope to see you again, Wish you good luck.不客气先生，希望能再次见到您，祝您好运。公共应用50句1、Welcome to LonSun Hotel. 欢迎光
44、临2、Can I help you? 我能帮您忙吗？3、What kind of room would you like ，sir？先生您要什么样的房间？4、Please wait a moment. I have to check it.请稍等，我查一下5、Enjoy your stay with us.希望您在我们这里住的愉快6、May I know your name and your room number,please?我可以知道您的名字和房号吗？7、Excuse me, sir. Could you spell your name?请问您的名字如何拼写？8、Heres your r
45、oom key. 这是您的房间钥匙9、Im sorry to keep you waiting,sir. What can I do for you ?先生，对不起，让您久等了。我能为您做点什么吗？10、May I know your name ，please？请问尊姓大名（不认识客人时用）11、Dont mention it, It is my pleasure.请不要客气，我乐意效劳12、Have a good rest ，sir 先生，请好好休息13、Good morning, sir. Can I be of service to you ?早安，先生，我可否为您效劳？14、Amome
46、nt, Please . I will be with you as soon as possible.请稍等片刻，我将尽快帮您办。15、Here is your bill , sir. 先生，这是您的账单16、Please wait a moment while I calculate your bill.请稍等片刻，我立刻把您的账单结算出来。17、We accept the following credit cards, madam.小姐，我们接受一下几种信用卡。18、Please sign here , sir. 先生，请在这签上您的名字。19、We hope you will come stay with us again.希望您再光临我们酒店20、Please could I see your passport or other identification, madam?小姐，请出示您的护照或其他身份证明文件。21、Be sure to keep it. 请好好保存22、Please check it .请点一下23、Its very kind of you. But we cant accept tips. Tha