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1、精选优质文档-倾情为你奉上1.11 检查护照 Check Passport常用句型Custom Officer：May I see your passport, please? Where are you staying?麻烦请给我你的护照。将在那儿住宿?Guest：Here is my passport / Here it is.这是我的护照。/I will stay at * Hotel.【计划转机时在第三方签证国留宿】我将住在*饭店。/ Im just passing through and get around.【转念想到转机城市作短暂观光】我只是过境而已,出去转转。Others其它:
2、1.C:Whats the purpose of your visit?旅行的目的为何?G:Just for sightseeing/travel.观光/旅行。2.C:Do you have a return ticket to China?是否有回程机票?G:Yes, here it is.有的，这就是回程机票。3.C:How long will you be staying in the Maldives?预计在马尔代夫停留多久? G:* days.*天。4.G:How much money do you have with you?你随身携带多少现金?G:I have * dollars
3、.大约*元。(多于30美元)1.12 行李遗失 Baggage Lost常用句型Guest: I canfind my baggage. Could you please check it urgently?我找不到我的行李。是否可麻烦紧急查询?Staff: Please wait for a moment while we are investigating. Your claim tag, please?我们正在调查，请稍等一下.请出示一下行李票。Guest：Here it is. How soon will I find out?选择1/Staff: Wed like t you to
4、make a lost baggage report. Would you come with me to the office? 必须填份行李遗失报告。请和我到办公室。Guest:Ok.(Finish) Where can I get my baggage? 我找不到我的行李。选择2/Staff: Could you describe your baggage?请描述你的行李。How many pieces of baggage have you lost? 你总共遗失了几件行李?Guest:*(颜色尺寸特点件数etc)Staff:Your contact way,please?Guest:
5、*(预定的酒店地址，停留天数，电话等) Please deliver the baggage to my hotel as soon as youve located it.一旦找到行李，请立即送到我停留的饭店。And your name?Staff:1.13 海关申报 Customer Declare常用句型C:Your passport and declaration card, please. Do you have anything to declare? 请出示护照和申报单。是否有任何东西需要申报?选择1/G:No, I dont.没有。C: Please open your bag
6、.请打开行李。What are these?这些东西是是什么?G：These are for my personal use.这些是我私人使用的东西。选择2/Yes, I have*.是的，我带了*。C: O.K. Please give this declaration card to that officer at the exit.请拿上这张申请实用信息一般过关时，拿住以下这些表和护照(有效期在六个月以上)，就会给你30天旅游落地签证1)入境表Disembarkation Card/Arrival card2)出境表Embarkation Card/Departure card3)健康资
7、讯Health informationSample举例:Departure Card(出境卡)(1)Full name as it appears in Passport(护照上的英文名字)Melody Zhou(2)Passport No(护照号码)G(3)Nationality(国家)China(4)Sex Male Female (性別 Male:男 Female:女)(5)Number of persons traveling on this passport(此次旅遊人数)1(6)Category & Last permit No 7.Permit Expiry Date 注：是给当
8、地居民出境時填的Arrival Card(入境卡)(1)Full name as it appears in Passport(护照上的英文名字)Melody Zhou(2)Nationality(国家)China(3)Country of Birth(出生地)Shanghai(4)Date of Birth(出生年月日)1985.6.1(5)Passport No(护照号码)G(6)Place of issue(护照发行地)Shanghai(7)Date of Expiry(护照到期日) 注：至少半年以上2009.6.1(8)Place of Residence(City/State/Cou
9、ntry) (居住地)Shanghai/China(9)Number of persons traveling on this passport(此次旅遊人数)1(10)Traveling on group tour Yes No (团体旅游么？)(11)Sex Male Female (性別 Male:男 Female:女)(12)Last place of Embarkation(入境之前到过的國家)(13)Next Destination(下一个目的地)(14)Mode of arrival AirFlight No Mu5123 Sea Ships name(抵達方式 飞机 航班 船
10、船名)(15)Length of stay (days) (停留天数)6 days(16)Purpose of visit：Holiday Transit Employment Business Official Other(旅遊目的 度假 专机 工作 貿易 公務 其他)(17)Address in Maldives(落脚处)Fullmoon Resort(18)Singature of the passport holder(护照持有者请签名)Melody Zhou(19)Category & Last permit No 20.Permit Expiry Date 是给当地居民入境時填的H
11、ealth Information(健康资讯)Full name(Use block letters)(請用正体书写全名)Melody ZhouNationality(国家)China Male Female (性別 Male:男 Female:女)Passport No(护照号码)GFlight/Vessel (班机或船)Place of Residence(City/State/Country) (居住地)Shanghai/ChinaAddress in Maldives(落腳处)Fullmoon ResortCountries visited in the past 14 days(最近
12、14天曾到过的国家)Duration of Stay(停留时间)6 daysDate of Entry(入境日期)2008.6.1Signature(签名)1.14机场及旅游信息问询1)如何找到资讯查询台Where is the tourist information? 旅游咨询中心在那里?2)如何去已经预定好的酒店1机场交通(1)通往首都的渡轮提供从机场岛至首都的渡轮服务。特别的dhoni渡轮从机场码头驶向首都，每15分钟一班，午夜以后改为每30分钟一班。渡轮的价格在正常营业时间为每人1美元，午夜以后为每人2美元。由于机场岛在地理位置上与首都分隔，因此前往首都的唯一交通途径是海路。如果有需要
13、，您可以按规定价格包租dhoni前往首都。您还可以在机场码头的候船处了解到更多详细信息。(2)空中交通Maldivian Air Taxi和Trans Maldivian Airway特别提供前往大多数旅游景区的空中交通服务。2酒店还会有驻机场接待柜台。突发状况当由于其他原因造成抵达无地接：到资讯台寻求帮助Guest:How to get the hotel？（同时提供酒店或Ctrip的英文版订房确认单HOTEL VOUCHER）May I have a city map？如何到达这家酒店？是否可给我一份城市地图?通常Staff会先联系酒店-可能会带你去付费电话请直接致电携程. TOP场合：在
14、酒店2.1 入住Check in：在前台 （Time:1400）1）建议：一般酒店办理Check in时间为下午两点以后，请直接提供携程酒店确认单（hotel voucher）付押金即可入住。2）以下是前台常用词汇或交流时会有帮助的。deposit 押金 signature 签名credit card 信用卡 room key 房卡register 登记 passport 护照tips 小费3）寄存行李（Depositing Bags）：下午两点以前，您可让行李员（Bellman）将行李寄存在礼宾部（Concierge）常用句型Guest: Id like to leave this with
15、 you.我可以把行李寄放在这儿吗？Bellman:Certainly, maam/sir.Is there anything valuable or breakable in your bag?当然，您包里有易碎或贵重物品吗？G:No.没有B: Thank you, here is your tab No.* 谢谢，这是您的行李牌。G: I see. Thank you.谢谢B: Youre welcome.不客气.2.2就餐常用句型：1.May I have a menu,please？请给我菜单。 2. What is the specialty of the restaurant？Co
16、uld you recommend todays popular dish ？I prefer something light/spicy. 餐厅招牌菜是什么？可以推荐一下餐厅的今日热卖菜吗？我 想 来 点 清 淡 些 /辣的.3.What kind of drinks do you have？餐厅有些什么饮料？4.Do you offer vegetarian dishes？ 餐厅是否有供应素食餐？5.Id like*我想要一份*。.6.Waitress:How do you like your steak？你的牛排要如何烹调？Guest: Well done (medium/rare),p
17、lease全熟(五分熟/全生)。Hot words:热门词汇提供方式：a la carte 照菜单点/buffet 自助餐餐具：napkin 餐巾 soup spoon 汤匙 knife 餐刀 cup 杯子 glass 玻璃杯 mug马克杯 toothpick 牙签 fork 叉子 dish 碟 plate 盘 straw 吸管饮料：cocoa 可可 coffee mate 奶精 coffee 咖啡 tea bag 茶包 black tea 红茶ice water 冰水 mineral water 矿泉水 milk-shake 奶昔 honey 蜂蜜 orange juice 橘子汁调味品：t
18、omato sauce 番茄酱 mustard 芥茉 salt 盐 sugar 糖 sour 酸 bitter 苦 soy sauce 酱油2.3入住后，要求所需服务1）通常马尔代夫酒店都提供客房打扫、送餐服务、兑换外币、叫醒服务、礼宾服务、洗衣服务、Spa、潜水设备的租借、旅游服务咨询等。2）以下为交流时可能用到的词汇：Housekeeping 客房打扫（进房前，服务生的标准用语，请准备至少$1的小费放在枕边）In room dining 送餐服务Currency Exchange 外币兑换Morning call service 叫醒服务（在入住时，可直接要求或回房后打总机设定）常用句型O
19、: This is operator. May I help you?这里是总机，有什么可以帮您？G: Yes, Id like to be woken up tomorrow morning。我想让你们明早叫醒我。O: Certainly,At what time? 当然，几点？G: At around * a.m.大约在*O: May I have you room number?您的房号？G: *,please是*O: Yes, sir/maam. A Morning Call for room * at *. We will call at time, and anything els
20、e I can do for you? 是的，先生/小姐*要求*叫醒服务。我们将准时叫醒您，还有什么可以帮您？G: No thank you.没有，谢谢O: Hope you enjoy your stay.祝您入住愉快。Concierge Service 礼宾服务 （您可询问任何您感兴趣的话题，例如水上飞机/快艇时刻表或预订服务、短途旅游细节、潜水设备租赁）1水上飞机/快艇时刻表或预订服务 the scheduled timetable of seaplane or speed boat and relative reservation detail(usually on-request)2
21、户外活动/短途旅游（outdoor activity/excursion）*半日列岛游（island hopping half day）*全天列岛游（island hopping full day）落日海豚之旅（sunset dolphin cruise）马累购物游（males shopping ferry/discover male）水上飞机摄影（photo flight by seaplane）黄昏海钓 (sunset fishing)夜晚海钓 (night fishing)浅滩浮潜 (sand bank snorkelling)3潜水设备租赁 Diving equipment Leasi
22、ng附注潜水装备 DIVE EQUIPMENT OR GEAR 面镜 MASK 近视镜片 OPTICAL LENS 游泳镜 GOGGLE 防雾剂 ANTI-FOG SPRAY 附喷头宽面型单一面镜 WIDE VIEW MASK 蛙鞋 FINS 面镜带 MASK STRAP 呼吸管 SNORKEL 扣环 BUCKLE BC用有快卸扣蛙鞋 STRAP FIN 套式蛙鞋 SHOES FIN 湿式防寒衣 WET SUIT 干式防寒衣 DRY SUIT 水母衣 DIVE SKIN 潜水背心 VEST 防滑鞋 BOOTS 脚底 SOLES 手套 GLOVE 止滑 NON-SLIP 重装备行李箱 GEAR
23、BAG 调节器 REGULATORS 备用调节器 OCTOPUS 或称章鱼式二级头一级头 FIRST STAGE 二级头 SECOND STAGE 咬嘴 MOUTH PIECES 高压管 HIGH PRESSURE TUBE 低压管 LOW PRESSURE TUBE 可调节二级头 ADJUSTABLE SECOND STAGE 浮潜救生衣 SNORKELING VEST 浮力调整器 BUOYANCY COMPENSATOR 简称BC丹 DENIER BC 布料质级数 分420丹 840丹 1000丹等D型调整扣环 D-ADJUSTABLE BUCKLE BC肩头上充气 INFLATE 排气
24、DEFLATE 配重带 WEIGHTS BELT潜水刀 KNIFE 救援线转轮 RESCUE WIRE REEL 洞穴沉船用空压机 AIR COMPRESSOR 背包 BACK PACK 潜水手电筒 DIVE LIGHT 备用气瓶 SPARE AIR TANK (PONY BOTTLE) 硅胶面镜 SILICONE MASK 黑胶面镜 RUBBER MASK 引导绳 REFERENCE LINE 减压舱 RECOMPRESSION CHAMBER 腕上型指北针 WRIST COMPASS 备用小灯 BACK-UP LIGHT 纯氧 OXYGEN 潜水日志 LOG BOOK 空气瓶 AIR TA
25、NK (CYLINDER) 哨子 WHISTLE 空气枪 AIR GUN 水中写字板 PLATE 卤素灯 HALOGEN LIGHT 防水盒 HOUSING 相机硬壳行李箱 PHOTO CASE 数字相机 DIGITAL CAMERA 微距镜头 MICRO LENS 广角镜头 WIDE LENS 自由焦距镜头 FREE ZOOM LENS 备用小气瓶转换头 SPARE AIR ADAPTER 二级头排水按钮 PURGE BUTTON 背架 BACK PACK 潜水帽 HOOD 潜水计算机表 DIVE COMPUTER 水中推进器 UNDERWATER VEHICLE 气瓶底座 TANK BOO
26、T 配重止滑片 KEEPER 求生浮力棒 SURVIVAL FLOAT 水中搜索返回装置 SEEKER OR NEVER LOST SETS 蜂鸣器 ALERT 2.4离店：Check-out(Time:12:00)常用句型：1.Excuse me. Were leaving today. Id like to pay our bills now.劳驾。我们今天要离去了。我希望现在就把账结清。2. Staff：Have you used any hotel non-free charge services this morning, Mr.*?*先生，今天早晨您是否用过旅馆服务设施，或在旅馆餐
27、厅用过早餐？Guest:Yes, I just use the mini bar to drink some water, but I didnt use any services.是的，我使用过小冰箱的瓶装水，但是我没有使用过任何付费服务设施。3.Sign bills 签单2.5赞赏别人当为您提供满意服务：1）You look great today.（你今天看上去很棒。）【每天都可以用!】2）Well done！（你干得非常好。）【国际最通用的表扬!】3）Im very pleased with your work.（我对你的工作非常满意。）【正式、真诚的赞扬！】4）You have a
28、good sense of humor.（你真幽默。）5）This is really a nice place.（这真是个好地方！）【随口就说、但效果很好的表扬！】姓：Family name，Surname名：First Name，Given name性别：sex，gender男：male；女：female国籍：nationality，country of citizenship护照号：passport number原住地：country of origin前往国：destination country登机城市：city where you boarded签证签发地：city where v
29、isa was issued签发日期：date of issue出生日期：date of birth，birth date年：year；月：month；日：day偕行人数：accompanying number签名：signature官方填写：official use only职业：occupation护照：Passport；签证：Visa登机、启程：Embarkation登岸：Disembarkation商务签证：Business Visa观光签证：Tourist Visa乘机常用词汇航站、终点站：Terminal入境大厅：Arrival Lobby出境大厅：Departure Lobby登
30、机门号码：Gate Number登机证：Boarding Card，Boarding Pass机场税：Airport Tax登机手续办理处：Check in Counter海关申报处：Customs Service Area货币申报：Currency Declaration免税商品：Duty-Free Items大号：large；中号：medium；小号：small纪念品：Souvenir行李：Baggage，Luggage托运的行李：Checked baggage行李领取处：Baggage claim area随身行李：Carry-on baggage行李牌：Baggage Tag行李推车：
31、Luggage Cart退税处：Tax-free refund盥洗室（厕所）：Lavatory，washroom，toiletW.C.water closet，rest room男厕：Mens，Gents，Gentlemens女厕：Womens，Ladys使用中：Occupied空闲：Vacant男（女）空服员：Steward（Stewardess）机内免税贩卖：In-Flight Sales钱币兑换常用词汇外币兑换店：Currency Exchange Shop汇率：Exchange rate旅行支票：Travelers check手续费：Commission银行买入价：We buy（Bid
32、）银行卖出价：We sell（Ask）酒店常用词汇入住登记手续：Check-in客房服务：Room Service退房（时间）：Check Out（Time）前台：Front Desk，Reception酒店大堂：Lobby咖啡馆：Coffee shop服务员，侍者：waiter（餐厅、旅馆的服务生、行李员）电话叫醒服务：Wake Up Call，Morning Call日常用语你好，很高兴认识你：How do you do，Im glad to meet you.（Its nice meeting you.）请问你叫什么名字：May I have your name, please?我可以试
33、穿一下吗：May I try it on?多少钱：How much?请把菜单给我：Please show me the menu.干杯：Cheers! Bottoms up!我迷路了，您能告诉我怎么回饭店吗：Im lostCould you do me a favor to find my hotel?你能帮我拍照吗：Could you take a picture for me?非常感谢：Thank you very much.不客气：Youre welcome我就是忍不住：I just couldnt help it.让我们保持联系：Lets keep in touch.我怎样能跟你联络上
34、：How can I get in touch with you?我将会尽我最大努力：Ill do my best.请稍等一下：Wait a moment please.你先请：After you我们该走了：Wed better be off.我真要累死了：Im really dead.真是那样吗：Is that so?我不确切知道：I dont know for sure.太好了，太棒了：Thats something.这主意真棒：Brilliant idea!此话当真：Do you really mean it?你帮了大忙：You are a great help.我身无分文：Im broke.我一直不太喜欢这东西：I never liked it anyway.别跟我耍花招：Dont play games with me!看情况再说：That depends.专心-专注-专业