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1、精选优质文档-倾情为你奉上 1.Human Resource Management (人力资源管理包括很多方面 )人力资源：有能力并原以为社会工作的经济活动人口人力资源管理：组织对员工的有效管理和使用的思想和行为Process is an ongoing procedure(过程) that tries to keep the right people in the right positions. It includes human resource planning人力资源策规划, recruitment招聘, selection选拔, socialization定位, training
2、and development培训和培养, performance appraisal业绩评价, promotions提拔, transfers调动, demotions降级, separations解雇, and compensation酬劳. 1）Human Resource Planning （人力资源规划为了说明人力资源部门未来要做的工作内容和工作步骤） Human Resource Managers considered 2 factors: 1. Organizations Human Resource needs 2. Future economic environment 2)
3、 Recruitment (招聘工作主要有3方面：制定招聘计划，准备招聘信息、实行招聘计划，估计招聘效果)The process of finding and attracting qualified applicants for vacancies within an organizationJob analysis defines a job in terms of its specific tasks and responsibilities including the qualifications and skills needed to perform within the role
4、 successfully.Job description（工作说明,职务说明）lists the objectives, responsibilities, main tasks of the job, the conditions under which the job is to be done, and its relationship to other jobs.The hiring specification（招聘细则）defines the specific skills, education, experience, and qualification that an indi
5、vidual must have in order to perform effectively in the positionHiring from Outside： 1.Educational Institutions2. Employment Agencies3Job Advertisement4. Business Rivals挖角Hiring from Within Through Promotion or Transfer：1. Transfer existing employees2. Promote existing employees to higher positions3
6、）Training and Developing （培训和培养：前者侧重技能知识的传授；后者侧重在一个良好的外部环境养成）Employee learning of job related skills and activities to improve performance. 1. On-the-job Method在职培训2. Off-the-job Method职外训练3. Management Development Programs4）Compensation 报酬Wages and Salaries：are the monetary form of compensation giv
7、en to a firms employees for their contributions.Incentive Programs（提成）: salespeople with a low base salary (底薪)Fringe Benefits(附加福利、额外福利): health insurance, pension(退休金）plans, paid vacations.2.How to Keep Employees Motivated 如何激发员工工作热情Fundamental needs：These needs include a good salary, safe working conditions and job security.Personal needs：the desire for responsibility, recognition, growth, promotion, and interesting work.Job enrichment (丰富工作内容)：It gives workers more authority in making decisionsJob enlargement（扩大工作面）rotate(轮换） positions专心-专注-专业