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1、Learning ObjectivesBy studying this unit, you are expected to:l learn how to receive foreign guests;l develop skills for making reservations, meeting foreign guests at the airport and arranging itinerary;l apply skills to foreign receptions.Warming UpScaffoldingFocus InA. You are going to hear five
2、short dialogues. Listen carefully and complete each sentence.听力原文we are fully booked reserve a suite on the fifth floor till Friday meet Mr. White at the airport is not Mr. White the flight was a bit bumpy he was able to sleep well have a good rest and recover from the jet-lag听 力 原 文听 力 原 文返回听力1 W:
3、Id like to book a room for Saturday and Sunday. M: Im afraid we are fully booked. 2 W: What kind of room do you want? M: I want to reserve a suite on the fifth floor till Friday. 3 W: If Im not mistaken, you must be Mr. White from the US. M: Im sorry, youve got the wrong person. 4 W: Did you have a
4、good flight? M: It was OK. The flight was a bit bumpy, but I was able to sleep well. 5 W: There is no arrangement tomorrow. Have a good rest and recover from the jet-lag. M: Thank you very much. Its very considerate of you. B. Discuss the following questions. Michael Brown, a specialist from the Hea
5、d Office in New York, will come in a few days. Susan is calling to book a room for Mr. Brown.译文译文译文接待员： 您好，锦江宾馆客服中心。能为您效劳吗？ 苏珊： 你好，我想订一间房，从这个月21号到下个月2号，包括2号。接待员： 您想订单人房，双人房还是套房？ 苏珊： 如果可能的话，我要一间带浴室的单人房，能俯瞰公园风景的。接待员： 让我看看。是的，我们还剩一间这样的。您真幸运，这是最后一间了。苏珊： 那太好了。顺便问一下，房间里有网络吗？ 返回听力Learn it Learn it andand u
6、se use it!it!Exercise 1: Translate the following Chinese expressions into English.1. 能看到湖面风景的房子2. 朝阳的行政房3. 远离制冰机的套房4. 可以看到海景的新婚套房5. 有阳台的家庭套房6. 不临街的安静房间a double room with a view over the lakee . g . 俯瞰公园的带浴室的单人房 a single room with a bath, overlooking the parkan executive room with a front viewa suite
7、 away from the ice machinea bridal suite with an ocean viewa family suite with a balconya quiet room away from the street译文译文译文接待员： 有，所有房间都提供免费无线网络。苏珊： 太好了。你们提供什么服务呢？ 接待员： 我们提供多种服务，如24小时送餐服务、叫醒服务、洗衣服务和租车服务等。苏珊： 有健身中心吗？ 接待员： 有，还有商场、理发店、按摩室等。苏珊： 太棒了，房价多少呢？ 接待员： 一个晚上480元，含早餐。苏珊： 好，我订下了。接待员： 好的。能告诉我您的全名
8、吗？苏珊： 哦，是为迈克布朗先生订的。M-I-C-H-A-E-L，B-R-O-W-N。接待员： 谢谢，女士。顺便问一下，4月21日那天布朗先生会在什么时候抵达？苏珊： 好的。他大概下午三点登记入住吧。接待员： 谢谢，女士。我们期待布朗先生的光临。苏珊： 非常感谢您的帮助，再见。接待员： 再见。 返回听力Learn it Learn it andand use use it!it!Exercise 2: Put a tick beside the expression of facility or service that has been mentioned in the conversati
9、on, and then speak out the English versions for all of them.商场健身中心行李寄存服务电吹风按摩室24小时送餐服务空调叫醒服务房间清洁服务理发店游泳池无线网络租车服务洗衣服务订票服务shopping center fitness center luggage storage servicehair drier massage parlor 24-hour room service air-conditioner wake-up service room cleaning servicehairdressers swimming pool
10、 Internet connection taxi service laundry service ticket-booking service1. specialistspelstn. 专家2. inclusivenklusvadj. 包含的3. suiteswitn. 套房4. overlookuvlkvt. 俯瞰5. free Wi-Fi access免费无线上网6. laundry service洗衣服务7. shopping center商场8. massage parlor按摩院Follow me: Read the dialogue with the examples in th
11、e Courseware.DRILLDRILLTASKSTASKSGuest: Good evening. I would like to live here for two nights. Whats the rent for a single room?Receptionist: That will be depend on which floor you would like.Guest: Id like a room at the top floor with quiet surrounding, and if possible face to the harbor.Reception
12、ist: Yes. We have a room like that. Its $200 a night.Guest: Thank you. Ill take it.A. Common MistakesThere are 10 mistakes in the following dialogue. Read aloud, find them and make corrections.stay on facing TASKSTASKSReceptionist: Could you sign here, please? Here is your key. The porter will bring
13、 you to your room.Porter: This direction, please. (They go into the lift.)Guest: You know, Im afraid of lifts.Porter: Theres no need to be, but when theres a fire, please dont use the lift. All guests should use the stairs and gather around in the lobby.take way if TASKSTASKSB. Role-Play: making res
14、ervations for rooms and ticketsWork in pairs, and role-play the following situations.TASKSTASKSSusan meets Mr. Brown at the airport.译文译文译文返回听力苏珊： 请问，您是从纽约来的迈克布朗先生吗？ 迈克： 是的。苏珊： 很高兴见到您，布朗先生。我是苏珊怀特。陈先生让我来接您。迈克： 很高兴见到您，怀特小姐。谢谢您来机场接我。很抱歉让您久等了。飞机在纽约延误了，因为大雾，进行了交通管制。我希望您没有等太久。苏珊： 哦，没关系。自从您把来访日程发邮件给我们之后，我们一
15、直期待您的到来。迈克： 谢谢。Learn it Learn it andand use use it!it!Exercise 1: Supply the missing information according to the conversation.Mr. Chen _ Susan to _ Michael Brown from New York at the airport. Michael feels _ for having kept Susan waiting. He explains that the plane has been _ in New York because of
16、 a _ problem resulting from the _. Susan says they have been _ Michael ever since they were _ his date of arrival via e-mail.sends meet sorry delayed traffic control thick fog expecting informed of 译文译文译文返回听力苏珊： 我帮您拿行李，好吗？迈克： 不用，谢谢，我能自己拿。苏珊： 旅途顺利吧？迈克： 挺好，只是有点累。苏珊： 如果都好了，我们去宾馆吧。洗个热水澡、好好吃顿饭会对您有所帮助的。迈克
17、： 那太好了。苏珊： 您有时差反应吗？迈克： 还好。因为我习惯了飞来飞去，时差对我影响不大。苏珊： 是的。您先去宾馆登记入住。如果您不介意的话，我们为您订了锦江宾馆。迈克： 太好了。苏珊： 这是您第一次来中国吧？迈克： 是的，我一直梦想来中国。苏珊： 希望您在这里过得愉快。迈克： 谢谢，一定会的。 Learn it Learn it andand use use it!it!Exercise 2: What does a business reception usually involve? The expressions below may help.Before the foreign g
18、uests arrive, be sure to reserve hotel rooms for them. When the foreign guests arrive, wed better meet them at the airport. It is a good manner to offer to help with the luggage. Mostly probably, foreign guests prefer to go to their hotel rooms right away, so drive them directly to the hotel. On the
19、 way to the hotel, we can have a small talk with them, but we should keep in mind that private topics should be avoided.1. delaydlevt. 耽搁2. jet-lag飞行时差反应3. to and fro来回地，往复地4. accommodatekmdetvt. 提供住宿Role-play the dialogue with the examples in the Courseware.DRILLDRILLTASKSTASKSA. Short DialoguesCom
20、plete the short dialogues according to the requests in brackets. Then practice in pairs. are you Mr. Smith from the International Trading Corporation It is really a long distance from New York to Shanghai some other business held him back May I help you with your luggage Our car is out in the parkin
21、g lot TASKSTASKSB. Role-Play: meeting a guest at the airport and accompanying the guest to the hotelWork in pairs, and role-play the following situations.Michael checks in. Now Susan is talking about the schedule with him.译文译文译文返回听力苏珊： 布朗先生，如果您不介意，我想现在和您讨论一下您这次在中国的暂定议程。迈克： 我不介意，说吧。苏珊： 让我看一下，今明两天的安排比
22、较轻松。您可以待在宾馆里好好休息或者到附近逛逛。我很乐意做您的向导。迈克： 哦，您考虑得真周到。苏珊： 明晚七点是为您举办的欢迎晚宴，由陈先生主持，您还会见到我们的首席执行官。迈克： 谢谢你们的款待，我十分期待见到他们。Learn it Learn it andand use use it!it!Exercise 1: Work out the Chinese meaning for each expression below.草拟初步计划得出初步结论采取试探性措施译文译文译文返回听力苏珊： 我明天晚上六点半来接您。您方便吗？迈克： 好的。苏珊： 后天早上我九点来接您去公司见陈先生。你们将详细
23、讨论您在这里的工作安排。迈克： 好的，这非常有必要。苏珊： 下星期，我们将安排您观看京剧。迈克： 太好了。苏珊： 所有的工作都结束后，我们将为您安排一次旅行，去看看北京的名胜古迹。迈克： 太棒了！我都等不及了，太谢谢您了。苏珊： 这是我应该做的。希望您在中国能像在家里一样轻松自在，您的来访将既愉快又有收获。迈克： 一定会的。 Learn it Learn it andand use use it!it!Exercise 2: Speak out the tentative plan for Michaels stay in China. Today and tomorrow Tomorrow
24、evening The day after tomorrow For the next week When all the work is doneMichael has a light schedule. He could either stay in the hotel for a good rest, or just look around the neighborhood. there will be a dinner party given in honor of him. Michael is to meet Mr. Chen, and they will discuss abou
25、t the detailed agenda for his work. Michael will be invited to watch the Beijing Opera. a trip will be arranged for Michael to visit some places of interest in Beijing.1. tentativetenttvadj. 暂定的，初步的2. in honor of为向表示敬意3. hospitalityhsptltin. 热情好客4. rewardingrwd adj.值得的，有收获的Interpret the sentences in
26、 the dialogue with the examples in the Courseware.DRILLDRILLTASKSTASKSA. Substitution DrillsFill in the blanks with proper expressions and then practice the Short Dialogues with your partner.(1) Shall we get down to business now? You must be tired after a long flight, so.youd better have a good rest
27、 first.（您最好先好好休息一下）_.（冲个热水澡会有帮助的）_.（业务的事我们明天再谈吧） a hot shower will be helpful we can talk about our business tomorrowTASKSTASKSA. Substitution DrillsFill in the blanks with proper expressions and then practice the Short Dialogues with your partner.(2) What about the schedule? According to the arrang
28、ement,the video conference begins tomorrow.（视频会议明天开始）_.（今晚有个接风宴）_.（后天要签个合同）, there is a welcoming dinner tonight , we will sign a contract the day after tomorrowTASKSTASKSA. Substitution DrillsFill in the blanks with proper expressions and then practice the Short Dialogues with your partner.(3) Did
29、you organize everything for the guests? Yes, Ive arrangeda city sightseeing.（城市观光游览）_.（访问公司）_.（参观交易会）a company tour a trade fair visitTASKSTASKSA. Substitution DrillsFill in the blanks with proper expressions and then practice the Short Dialogues with your partner.(4) Er, Miss Lin, I wonder if it is
30、 possible to arrange shopping for us at the end of our visit. Yes, of course.We have arranged for you to go shopping tomorrow evening.（我们已经安排你们明天晚上去购物）_.（这里是一份我们为您和您的朋友拟定的日程安排）_.（那就是我们留出最后两个下午没有做其他安排的原因）Here is a copy of itinerary we have worked out for you and your friends. Thats why we have left t
31、he last two afternoons free.TASKSTASKSB. Role-Play: working out an itinerary for the visitorWork in pairs, and role-play the following situations.Now read the following dialogue and replace the underlined sentences with the patterns above, and practice the new dialogue with your partner.Practice 1 A Holiday in HawaiiPractice 2 At the Annual Party