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1、餐饮部副总监餐饮部副总监岗位职责描述JOBTITLE:AssistantFoodandBeverageManager岗位名称：餐饮部副总监JOBBAND:4岗位级别：4级EFFECTIVEDATE:May202*生效日期：202*年5月DIRECTLYREPORTSTO:DirectorofFood&Beverage直接汇报给：餐饮部总监INDIRECTLYREPORTSTO:Nil间接汇报给：无LOCATION:Shenzhen地点：深圳FUNCTION:UnderthedirectionoftheDirectorofFoodandBeverageordelegate,andwithinth
2、elimitsofestablishedInterContinentalHotelsGroupPoliciesandProcedures,assistsinoverseeinganddirectingallaspectsoftheFoodandBeverageoperation.AssiststheDirectorofFoodandBeverageandExecutiveChefinallresponsibilities,toreplacethemintheirabsenceandtoassistinanyoftheoutletsorbanquetswhennecessary.职能：在洲际酒店
3、集团的政策和程序下，配合和协助餐饮总监的工作，并协助管理餐饮部运作方面的工作。在餐饮总监和行政总厨缺席的情况下，全权代理餐饮部去协助各个餐厅或者宴会。1.KEYRESPONSIBILITIES主要职责JobSummary(RoleSummary)工作概述-（角色概述）EssentialDutiesandResponsibilities基本职责与责任Assistsinmanagingtheday-to-dayoperationoftheFoodandBeveragesectionsandinformstheDirectorofFoodandBeverageordesignate,ofanymaj
4、ordecisiontakenwhichdidnotrequirehis/heractionandanyotherrelevantinformation岗位职责描述协助管理餐饮部每天的运作，及时的汇报给餐饮总监，或者委派、通知相关人员及相关信息。AssumesthedutiesandresponsibilitiesoftheDirectorofFoodandBeverageinhisabsence当餐饮总监不在时，全权代理餐饮部。AssiststhedirectorofFoodandBeverageinthepreparationoftheBusinessPlan协助餐饮总监准备经营计划。Co
5、ntrolsandanalyzes,onanon-goingbasis,thefollowing:在继续进行的基础上，控制和分析下列各项：Sales销售Costs成本Qualityandpresentationoffoodandbeverageproducts质量和餐饮产品的外观Servicestandard服务标准Conditionandcleanlinessoffacilitiesandequipment器具和设备的使用状况和清洁Qualityofentertainment娱乐节目的质量Guestsatisfaction顾客满意度Marketing市场营销AssiststheDirecto
6、rofFoodandBeverageindevelopingpopularmenusandbeveragelistofferingguestsvalueformoneyinaccordancewithIHGguidelines.协助餐饮总监开发流行的菜单和酒水单，让客人感到无有所值。AssiststheDirectorofFoodandBeverageinensuringthatallCompanyandHotelPoliciesandProceduresareadheredto.协助餐饮总监确保所有公司、酒店的政策和流程是自始至终被坚持贯彻的。AssiststheDirectorofFood
7、andBeverageandExecutiveChefinmonitoringserviceandFoodandBeveragestandards.ToworkwiththeOutletManagers,BanquetServiceManagerandOutletChefstotakecorrectiveactionwherenecessary.在监督服务和餐饮标准的方面协助餐饮总监和行政总厨的工作。与餐厅经理、宴会经理和餐厅的总厨紧密合作，纠正错误的行为。AssistswithspecialprojectsassignedtohimbytheDirectorofFoodandBeverage
8、.协助餐饮总监做他制定的特别项目。AssiststheDirectorofFoodandBeverageinplanningandorganizingsuccessfulFoodandBeverageactivitiesinthehotelandoverseas协助餐饮总监在酒店内和海外成功的计划和组织餐饮活动。LiaiseswiththeExecutiveChefconcerningfoodmattersandassistsinadministrativetasks(CulinarysupervisionandProcurementManagement.与行政总厨联系相关的食品事务，并协助行
9、政的工作。（烹饪方面的监督管理）Assistsinthemanagementofoutletsandbanquetswhennecessary.在餐厅和宴会需要的情况下协助管理。岗位职责描述Assistsintheidentificationofmarketneedsforbothhotelguestsandthelocalmarket.协助分辨酒店住客和当地市场的市场需求。Assistsinmonitoringandanalyzingtheactivitiesandtrendsofcompetitiverestaurants,barsandotherhotelbanquetingdepart
10、ments.监督和分析竞争者的活动和趋势。AssistsinthetraininganddevelopingF&BManagerssothattheyareabletooperateindependentlywithintheirownprofitcenters培训和开发餐饮部经理以便于他们可以独立的工作。Toassisteachmanagerinplanningandimplementingeffectivetrainingprogramsfortheirrespectiveassociates,inconjunctionwiththeTrainingManagerandDepartment
11、alTrainers与培训经理和部门讲师一起帮助各个餐厅经理作计划和对他们各自的员工执做有效的培训。AssistseachOutletmanagerinmaximizingproductivityandassociatemoraleandinmaintainingdiscipline帮助各个餐厅经理做大限度的保证生产率，和员工的士气，以及坚持培训。AssistseachOutletManagerandtheBanquetSalesManagerintheplanningandimplementationofeffectivemarketingplanstoensuremaximumrevenu
12、esandprofits.协助各个餐厅经理和宴会销售经理规划和实施有效的市场销售计划，以确保最高的利润。Conductsdailybriefings,FoodandBeverageMeetingsandothermeetingsasneededtoobtainoptimalresults进行每日的会议，餐饮部会议和其他会议，已达到最佳的效果。Attendsandparticipatestoothermeetingsasrequiredbytheadministrativecalendar出席各种行政会议。AssiststheDirectorofFoodandBeverageinkeepinga
13、nup-datedHotelPoliciesandProceduresfileandup-datedfilesonallFoodandBeveragematters协助餐饮部总监更新酒店政策和流程的归档，更新所有餐饮部文件。OutletinbringingallOutletManagers,ChefsandtheBanquetSalesManageruptodatewithmarketneedsandtrendsandensuringthattheirproductmeetstheserequirements.给所有餐饮部经理、厨师和宴会销售经理最新的市场需求和趋势，确保他们的产品能够迎合这些
14、需求。AssiststheDirectorofFoodandBeverageinsettingFoodandBeveragegoalsanddevelopingstrategies,proceduresandpolicies协助餐饮总监制定餐饮部的目标并开发策略、流程和政策。AssiststheDirectorofFoodandBeverageindeterminingtheminimumandmaximumstocksofallfood,beverage,materialandequipment协助餐饮总监做食物、饮料、原料和设备最小和最大存储量的决定。AssiststheDirectoro
15、fFoodandBeverageinsettingsstandardsofallfood,BeverageandequipmentpurchasesinaccordancewithIHGguidelines根据洲际集团的标准协助餐饮总监制定所有食物、饮料和设备的采购的标准。Participatesinthepreparationofthehotelsrevenueplanandmarketingprograms参加酒店收入计划和市场销售项目的准备工作。MonitorslocalcompetitorsandcomparetheiroperationwiththehotelFoodandBever
16、ageoperation关注本地竞争者，与他们的餐饮部作比较。Maintainsknowledgeoftrends,systems,practicesandequipmentinfoodandbeveragethroughtradeliterature,hotelshowandsitevisits岗位职责描述通过贸易的文献、酒店的显示和实地调查，保持餐饮部市场趋势、体系、实践和设备的知识。Performsrelateddutiesandspecialprojectsasassigned执行有关的职务和特别项目的指派。2.REQUIREDQUALIFICATIONS资历要求RequiredSki
17、lls技能要求Fairandfirmmanagementabilitieswithhighinfluencingskills公平和坚定的高技能管理能力。StrongAdministrationskill很强的行政管理能力。IdealLeadershipskills理想的领导能力。StrongknowledgeofFoodandBeverage(Wine,Spirits)食物与酒水的知识（葡萄酒、烈酒）Initiative主动性Creativeandinnovative创造力和革新。Hands-onapproachtoalloperationalaspects熟悉所有运行状况的操作。Posses
18、ahighpersonalandworkstandard具备高水平的个人和工作标准。ExcellentVerbal&WrittenCommunicationSkills良好的口头及书面的沟通技巧。Self-motivated自我激励CoachingSkills培训技能Advancedcomputerskills高等的电脑技能Abilitytodeviseandconductstafftrainingsessions制定和进行人员培训的能力ExcellentInterpersonalSkills良好的人际关系StrongMarketingKnowledge丰富的市场营销知识。Idealtrain
19、erandpopularfigureamongcolleagues,superiorsandguests.理想的讲师，在同事、上级和客人之间受欢迎。AdvancedFinancialskillsandknowledge高等的财务技能和知识。岗位职责描述Qualifications资格Graduatefromuniversityorhighschooleducation.本科或大专以上学历Practicalexperienceintheindustry.行业内的实践经验。Experience经验2yearsexperience,两年工作经验Workinginasimilarcapacityfor
20、multinational.在跨国企业做同等职位。岗位职责描述3.ACCOUNTABILITY权益Numberofemployeessupervised下属员工数量Direct直接下属8Indirect间接下属200多KeyMetrics主要评估依据Understandsandperformsallelementsofthejob.Easilyappliesknowledgeandabilitiestonewtasks.Workproductisconsistentlyaccurateandreliable能够理解并完成各项工作，能够运用所掌握的知识完成新的任务.工作成果始终保持准确Meets
21、establisheddeadlines&assumespersonalresponsibilityforworkproduct.Continuallystrivestoimproveefficiency.Completesallelementsofjobrequirements.确保工作在规定时限及工作责任内按时完成，确保工作的高效性，可顺利完成工作所需全部要素Followscompanysrulesandpoliciesandisagoodexampleforco-workerstofollow.Displaysprofessionalbehavior.遵循酒店规章制度，能够作为其他同事的
22、典范，时刻展现酒店人士的专业风范Demonstratesreliabilitybymaintainingconsistentworkattendance.Displaysflexibilityandprovidesadditionalsupportwhenneeded.通过长期的日常工作记录展示良好的工作表现，在需要时灵活处理各种业务DecisionRights决定权DailyoperationsdecisioninFoodandBeveragerelatedissues与餐饮部相关的日常工作范围4.KEYRELATIONSHIPS主要工作关系KeyInternalRelationships内
23、部主要工作关系GeneralManagers,HotelManagementteam,DepartmentHeads总经理，酒店管理团队，部门领导InterContinentalShenzhenColleagues深圳华侨城洲际大酒店同事KeyExternalRelationships主要外部工作关系AllFoodandBeveragerelatedsuppliers所有餐饮部的供应商。AllhotelsFoodandBeveragedepartmentsinShenzhen深圳市所有酒店的餐饮部Otherhotels其他酒店扩展阅读：洲际酒店-餐饮部副总监手册岗位职责描述JOBTITLE:A
24、ssistantFoodandBeverageManager岗位名称：餐饮部副总监JOBBAND:4岗位级别：4级EFFECTIVEDATE:May202*生效日期：202*年5月DIRECTLYREPORTSTO:DirectorofFood&Beverage直接汇报给：餐饮部总监INDIRECTLYREPORTSTO:Nil间接汇报给：无LOCATION:Shenzhen地点：深圳FUNCTION:UnderthedirectionoftheDirectorofFoodandBeverageordelegate,andwithinthelimitsofestablishedInterCon
25、tinentalHotelsGroupPoliciesandProcedures,assistsinoverseeinganddirectingallaspectsoftheFoodandBeverageoperation.AssiststheDirectorofFoodandBeverageandExecutiveChefinallresponsibilities,toreplacethemintheirabsenceandtoassistinanyoftheoutletsorbanquetswhennecessary.职能：在洲际酒店集团的政策和程序下，配合和协助餐饮总监的工作，并协助管理
26、餐饮部运作方面的工作。在餐饮总监和行政总厨缺席的情况下，全权代理餐饮部去协助各个餐厅或者宴会。1.KEYRESPONSIBILITIES主要职责JobSummary(RoleSummary)工作概述-（角色概述）EssentialDutiesandResponsibilities基本职责与责任Assistsinmanagingtheday-to-dayoperationoftheFoodandBeveragesectionsandinformstheDirectorofFoodandBeverageordesignate,ofanymajordecisiontakenwhichdidnotre
27、quirehis/heractionandanyotherrelevantinformation岗位职责描述协助管理餐饮部每天的运作，及时的汇报给餐饮总监，或者委派、通知相关人员及相关信息。AssumesthedutiesandresponsibilitiesoftheDirectorofFoodandBeverageinhisabsence当餐饮总监不在时，全权代理餐饮部。AssiststhedirectorofFoodandBeverageinthepreparationoftheBusinessPlan协助餐饮总监准备经营计划。Controlsandanalyzes,onanon-goi
28、ngbasis,thefollowing:在继续进行的基础上，控制和分析下列各项：Sales销售Costs成本Qualityandpresentationoffoodandbeverageproducts质量和餐饮产品的外观Servicestandard服务标准Conditionandcleanlinessoffacilitiesandequipment器具和设备的使用状况和清洁Qualityofentertainment娱乐节目的质量Guestsatisfaction顾客满意度Marketing市场营销AssiststheDirectorofFoodandBeverageindevelopi
29、ngpopularmenusandbeveragelistofferingguestsvalueformoneyinaccordancewithIHGguidelines.协助餐饮总监开发流行的菜单和酒水单，让客人感到无有所值。AssiststheDirectorofFoodandBeverageinensuringthatallCompanyandHotelPoliciesandProceduresareadheredto.协助餐饮总监确保所有公司、酒店的政策和流程是自始至终被坚持贯彻的。AssiststheDirectorofFoodandBeverageandExecutiveChefi
30、nmonitoringserviceandFoodandBeveragestandards.ToworkwiththeOutletManagers,BanquetServiceManagerandOutletChefstotakecorrectiveactionwherenecessary.在监督服务和餐饮标准的方面协助餐饮总监和行政总厨的工作。与餐厅经理、宴会经理和餐厅的总厨紧密合作，纠正错误的行为。AssistswithspecialprojectsassignedtohimbytheDirectorofFoodandBeverage.协助餐饮总监做他制定的特别项目。AssiststheD
31、irectorofFoodandBeverageinplanningandorganizingsuccessfulFoodandBeverageactivitiesinthehotelandoverseas协助餐饮总监在酒店内和海外成功的计划和组织餐饮活动。LiaiseswiththeExecutiveChefconcerningfoodmattersandassistsinadministrativetasks(CulinarysupervisionandProcurementManagement.与行政总厨联系相关的食品事务，并协助行政的工作。（烹饪方面的监督管理）Assistsinthe
32、managementofoutletsandbanquetswhennecessary.在餐厅和宴会需要的情况下协助管理。岗位职责描述Assistsintheidentificationofmarketneedsforbothhotelguestsandthelocalmarket.协助分辨酒店住客和当地市场的市场需求。Assistsinmonitoringandanalyzingtheactivitiesandtrendsofcompetitiverestaurants,barsandotherhotelbanquetingdepartments.监督和分析竞争者的活动和趋势。Assists
33、inthetraininganddevelopingF&BManagerssothattheyareabletooperateindependentlywithintheirownprofitcenters培训和开发餐饮部经理以便于他们可以独立的工作。Toassisteachmanagerinplanningandimplementingeffectivetrainingprogramsfortheirrespectiveassociates,inconjunctionwiththeTrainingManagerandDepartmentalTrainers与培训经理和部门讲师一起帮助各个餐厅
34、经理作计划和对他们各自的员工执做有效的培训。AssistseachOutletmanagerinmaximizingproductivityandassociatemoraleandinmaintainingdiscipline帮助各个餐厅经理做大限度的保证生产率，和员工的士气，以及坚持培训。AssistseachOutletManagerandtheBanquetSalesManagerintheplanningandimplementationofeffectivemarketingplanstoensuremaximumrevenuesandprofits.协助各个餐厅经理和宴会销售经理
35、规划和实施有效的市场销售计划，以确保最高的利润。Conductsdailybriefings,FoodandBeverageMeetingsandothermeetingsasneededtoobtainoptimalresults进行每日的会议，餐饮部会议和其他会议，已达到最佳的效果。Attendsandparticipatestoothermeetingsasrequiredbytheadministrativecalendar出席各种行政会议。AssiststheDirectorofFoodandBeverageinkeepinganup-datedHotelPoliciesandPro
36、ceduresfileandup-datedfilesonallFoodandBeveragematters协助餐饮部总监更新酒店政策和流程的归档，更新所有餐饮部文件。OutletinbringingallOutletManagers,ChefsandtheBanquetSalesManageruptodatewithmarketneedsandtrendsandensuringthattheirproductmeetstheserequirements.给所有餐饮部经理、厨师和宴会销售经理最新的市场需求和趋势，确保他们的产品能够迎合这些需求。AssiststheDirectorofFooda
37、ndBeverageinsettingFoodandBeveragegoalsanddevelopingstrategies,proceduresandpolicies协助餐饮总监制定餐饮部的目标并开发策略、流程和政策。AssiststheDirectorofFoodandBeverageindeterminingtheminimumandmaximumstocksofallfood,beverage,materialandequipment协助餐饮总监做食物、饮料、原料和设备最小和最大存储量的决定。AssiststheDirectorofFoodandBeverageinsettingsst
38、andardsofallfood,BeverageandequipmentpurchasesinaccordancewithIHGguidelines根据洲际集团的标准协助餐饮总监制定所有食物、饮料和设备的采购的标准。Participatesinthepreparationofthehotelsrevenueplanandmarketingprograms参加酒店收入计划和市场销售项目的准备工作。MonitorslocalcompetitorsandcomparetheiroperationwiththehotelFoodandBeverageoperation关注本地竞争者，与他们的餐饮部作
39、比较。Maintainsknowledgeoftrends,systems,practicesandequipmentinfoodandbeveragethroughtradeliterature,hotelshowandsitevisits岗位职责描述通过贸易的文献、酒店的显示和实地调查，保持餐饮部市场趋势、体系、实践和设备的知识。Performsrelateddutiesandspecialprojectsasassigned执行有关的职务和特别项目的指派。2.REQUIREDQUALIFICATIONS资历要求RequiredSkills技能要求Fairandfirmmanagement
40、abilitieswithhighinfluencingskills公平和坚定的高技能管理能力。StrongAdministrationskill很强的行政管理能力。IdealLeadershipskills理想的领导能力。StrongknowledgeofFoodandBeverage(Wine,Spirits)食物与酒水的知识（葡萄酒、烈酒）Initiative主动性Creativeandinnovative创造力和革新。Hands-onapproachtoalloperationalaspects熟悉所有运行状况的操作。Possesahighpersonalandworkstandard
41、具备高水平的个人和工作标准。ExcellentVerbal&WrittenCommunicationSkills良好的口头及书面的沟通技巧。Self-motivated自我激励CoachingSkills培训技能Advancedcomputerskills高等的电脑技能Abilitytodeviseandconductstafftrainingsessions制定和进行人员培训的能力ExcellentInterpersonalSkills良好的人际关系StrongMarketingKnowledge丰富的市场营销知识。Idealtrainerandpopularfigureamongcolle
42、agues,superiorsandguests.理想的讲师，在同事、上级和客人之间受欢迎。AdvancedFinancialskillsandknowledge高等的财务技能和知识。岗位职责描述Qualifications资格Graduatefromuniversityorhighschooleducation.本科或大专以上学历Practicalexperienceintheindustry.行业内的实践经验。Experience经验2yearsexperience,两年工作经验Workinginasimilarcapacityformultinational.在跨国企业做同等职位。岗位职
43、责描述3.ACCOUNTABILITY权益Numberofemployeessupervised下属员工数量Direct直接下属8Indirect间接下属200多KeyMetrics主要评估依据Understandsandperformsallelementsofthejob.Easilyappliesknowledgeandabilitiestonewtasks.Workproductisconsistentlyaccurateandreliable能够理解并完成各项工作，能够运用所掌握的知识完成新的任务.工作成果始终保持准确Meetsestablisheddeadlines&assumes
44、personalresponsibilityforworkproduct.Continuallystrivestoimproveefficiency.Completesallelementsofjobrequirements.确保工作在规定时限及工作责任内按时完成，确保工作的高效性，可顺利完成工作所需全部要素Followscompanysrulesandpoliciesandisagoodexampleforco-workerstofollow.Displaysprofessionalbehavior.遵循酒店规章制度，能够作为其他同事的典范，时刻展现酒店人士的专业风范Demonstrates
45、reliabilitybymaintainingconsistentworkattendance.Displaysflexibilityandprovidesadditionalsupportwhenneeded.通过长期的日常工作记录展示良好的工作表现，在需要时灵活处理各种业务DecisionRights决定权DailyoperationsdecisioninFoodandBeveragerelatedissues与餐饮部相关的日常工作范围4.KEYRELATIONSHIPS主要工作关系KeyInternalRelationships内部主要工作关系GeneralManagers,HotelManagementteam,DepartmentHeads总经理，酒店管理团队，部门领导InterContinentalShenzhenColleagues深圳华侨城洲际大酒店同事KeyExternalRelationships主要外部工作关系AllFoodandBeveragerelatedsuppliers所有餐饮部的供应商。AllhotelsFoodandBeveragedepartmentsinShenzhen深圳市所有酒店的餐饮部Otherhotels其他酒店第 16 页 共 16 页